Doba needs to change their refund policies
I just filed a claim/chargeback with my credit card company due to unethical measures when trying to get a refund within the 30 day period (which the salesperson Jeff said I could do). I need to explain more of why this company is very fraudulent. There are thousands of poor souls just like me that are doing the same thing for the same reasons. I am shocked that a lawsuit is not being filed against this company with all their consumer complaints.
Here is my story: I did a 7 day trial with Doba on 11/2/2010 the problem was that you needed a credit card to access the free trial merchandise section. A salesperson (Jeff) called me up within 1 day of my free trial and said that normally the monthly rate for Doba membership is about $50.00 but just for me I would get a special deal 15months for $299.00 and Jeff promised that if I didnt like it or didnt sell anything I could get a refund - just like that. I am not happy with this company and I called three times and the last time the rep Daniel said, We have to review the tape of the sales call. If I wait until Daniel reviews the tape, my 30 days will be past and then I have absolutely no recourse even though Daniel said they dont even have a 30 day money-back guarantee. I have information that shows they do and the salesperson Jeff said if I wasnt happy at all that I could call and get refunded. Well, I am not happy with this company their products are way out of line price wise and all the decent products are continuously out of stock.
Dont take just my word for it take all the many, many, many people that have written in about their experiences with Doba.
This company feels like it's a scam and I am going to provide a few links from poor folks that got swindled.
The person I spoke to today Daniel in Customer Service who said he was going to listen to the sales call to see if Jeff did promised me things that are not in their policy. He promised me that he would be in touch with me within 48hrs. I just cant wait. He originally was rude and disrespectful but to be perfectly honest, I wasnt the nicest either. We both calmed down and whether I believe he wants to truly help me remains to be seen so far. I provided a link to ebsuite.coms help and support section that must work closely with Doba and gives information about the company including their cancellation policy and Guarantee. Daniel said this was put there without Dobas consent. How does he know? He is just a CS rep. He doesnt know what the marketing people do when they work with other companies to promote Doba. I have included the link for you to review. Daniel told me that Doba doesnt offer any kind of guarantee or cancellation such as what was on the link. The only way you could get your money back according to the policy is to wait the full year and not sell anything. Then they said they will give you your complete money back ($299). There are so many stipulations regarding what you need to do in that year to get the money.
In my opinion and many others' - they are scammers and that is why I disputed this charge on my credit card. I also sent my credit card company all these links so they know it isnt just me that this is happening to its many, many many people that are filing complaints and I will be another one that will do so. I am filing a complaint with the Better Business Bureau, the Federal Trade Commission, Econsumer.gov and even in my own state there are places to go to file a formal complaint. The Utah BBB has handled many complaints from previous customers and it's so confusing that they are still in very good standing with the BBB. I just don't get it!
This company needs to change their fraudulent activities or if they promise something - deliver on it - or they will find themselves in a courtroom some day.
Here are all the links:
http://www.ripoffreport.com/search/Doba.aspx (This one takes you to a specific area that has a lot of things negative that happened to customers of Doba.)
(((link redacted)))(This is the site that has all kinds of information about Doba. Daniel from CS at Doba was very eager to get his hands on this and then said it is not from Doba. I said I knew that but it has everything about Doba in a positive light. Why would they put something ion their website that could be challenged? Again I am sure it is Marketing that is working closely with ebsuite.com because it is all positive information about Doba and gives lots of information about the company.
(((link redacted))) (Another site from a poor soul that got swindled as well from Doba)
(((link redacted))) This is just one of many that have filed complaints against Doba for their selling techniques and cancellation policies salesperson says one thing and once they got your money they will not give it back.
I could technically do this all day. There are thousands that got taken by this company. As of right now, with thousands losing money with this unethical company I am so surprised there is no class action lawsuit filed with them. Maybe I need to be the one to start it. I am just the type of person that doesn't let things go so easily - who knows??
From my perspective, I would stay away from Doba.com - it is not a good company to be involved with. Just do a google search on Doba.com complaints - you will be reading for a long timne.CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.