I have been ordering from them 10-13 years or more. I currently have 2 small dogs, and I order Virbac Iverhart Plus through my veterinarian, because he stopped carrying it. NOT because I get it cheaper.
On March 1st. I gave my two little ones their monthly heartworm pill. I turned the box over to find it had expired. I immediately called Dr. Foster & Smith. I was told to send the 4 remaining pills back for exchange. I did, and I used the return information they gave me. I also photo copied the tracking information. (They do not honor their satisfaction, replacement guarantee, even if they tell you that on the phone and all over their website.)
Today, March 13, I received a call from Cameron. She stated that she would issue me a credit for 1/2 of the box of pills! We went round and round with that. After seeing a vet to get the prescription and being told to send them back for replacement. So I had DH call back and he asked for a Manager. When he was done with them lying to him and covering their tracks, he found he had a supervisor! not a manager.
I received the call from Cameron at 2:45 pm today. At precisely 3:30 I got an email from their website thanking me for changing my information. This email came in while I was on the phone with Virbac. They had gone into my account and locked me out. I no longer have an account.
So I got curious about why I am having problems with expiration on the Iverhart Plus and the new box, I have now expires on 12 of 2013. I never had that problem when I bought through my vet.
I called Virbac. They do NOT sell any products to Doctors Fosters & Smith!!!! You be careful, because they are not purchasing through the manufacturer. Virbac has no idea where they are getting the products from.
Virbac does not sell to Drs. Foster & Smith. How are they stored? Are they going to work? I do know Virbac told me that the shelf life of Iverhart Plus is 2-3 years.
Just so you know, Virbac does not sell products to any Internet pharmacies!!! Call them if you want to ask and find out. They are great folks.
I called my Vet and let him know about this also. I will be hearing from him. I will never order from this company again. I told them I would be putting this on the Internet and face book and websites. Their reply was to lock me out of my account!
No wonder they won't replace 4 little pills! They can't because they are getting them illegally. They would rather lose customers over bad service and 4 pills. I am sorry I ordered for so many years from them. NEVER AGAIN!
I have all the proof and documents to back up everything I have on this company. They need to
be shut down, they are putting our pets at risk selling meds that are not distributed by manufacturers here in the USA.