A few months ago I started to notice that the paint on my wife's 2002 Dodge Ram 1500 Pick up was peeling away leaving behind white discoloration. I thought that this was a minor imperfection in the paint. I noticed though as time went by the paint started falling away or peeling away where the wind was pushing as we drove (the wind tunnel effect). Now the top of the truck's top of the cabin is almost white, the hood is going white, and some of the side paneling is showing white. I tried to get the Corporation to consider the truck as having a defect in the paint, (because we do not use harsh cleaners or other chemicals to wash the truck).
I understand the mechanical issues that come with an older truck (and in fact have already paid for an overhaul to my transmission costing several thousand dollars), but now the paint is falling off!!! Come on, the warranty doesn't even help the truck has less than 86 thousand miles and is less than seven years old (our old warranty was very short newer trucks come with longer warranties on them) but looks much older cause of the paint. I have looked at getting it painted but will cost between $2100. to $2800.
I have tried to get Chrysler Corporation to consider this as a defective product situation (especially since I have noticed several other Dodge and Chrysler vehicles with similar paint peeling patterns), but they disagree.
The funny part of this response is he asks "please feel free to contact us" if I need help in the future, apparently asking for help is free and limitless its only getting actual help that is limited and costly.
I contacted Dodge Corporation's Headquarters and below is their response:
We have reviewed your recent email regarding the problems you are experiencing with the paint on your vehicle. We regret the inconvenience experienced by you and appreciate the time and effort you took to write to us.
It is always a concern when a customer is dissatisfied with our products or dealer service. Comments like yours are one way to learn of the problems that develop and improvements that are desired by the customers. We have documented your comments and forwarded them to the appropriate department for review.
In response to your email, we would like to inform you that, due to the many variables involved we are unable to diagnose your vehicle's problem via email. We suggest that you contact your local authorized dealership for proper diagnosis of your vehicle. Our dealerships have the factory training, equipment and information available to them to diagnose and correct problems with our vehicles
In addition, we regret to inform you that all the warranties on your vehicle have expired.
Once again, please accept our sincerest apologies for the problems you have experienced.
If we can be of any assistance to you in the future, please feel free to contact us. We value you and your business.
Thanks again for your email.
Customer Service Representative
Chrysler Customer Assistance Center
For any future communications related to this email, please refer to the
REFERENCE NUMBER: 18418974
EMAIL CASE NUMBER: 2214285
REPLY LINK: http://www.chrysler.com/wccs/brand_forms/us/reply.jsp?trk_ID=KMM6293101I25261L0KM&
Corpus Christi, Texas