• Report: #952425

Complaint Review: Dolan Renovations

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  • Submitted: Mon, October 08, 2012
  • Updated: Tue, November 27, 2012

  • Reported By: randy — buffalo New York United States of America
Dolan Renovations
12 E Summerset Lane, Internet United States of America

Dolan Renovations Dolan-Badame Renovations, Inc Dolan renovations contractor dirty never finished rude holes in walls paint spills, Internet

*Author of original report: http://www.dolanrenovations.com/

*Author of original report: Dolan Renovations -- Hack Job Do not be fooled

*Author of original report: Owner Beware of Unlicensed and Uninsured Contractors

*Author of original report: Well allow me to retort

*REBUTTAL Owner of company: In Response to RANDY ****

*Author of original report: Pete Dolan

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Contracted Peter Dolan, of Dolan Renovations, hired to resurface 2 hardwood floors in my house.  The job was paid for in full after one day with a promise that they would come back and finish the work.  I am left with a room that has two holes in the wall caused by their equipment, footprints finished into the wooden floor, markings all over from mistakes in the sanding process.  Upon applying finish to the floors it had leaked through leaving stains in several spots in my basement.

I am told he is swamped and cannot come and finish the work.  The whole process was filthy leaving me to hours of cleaning, vents, rugs, basically every room in the house because they did not seal off the rooms they were working on leaving the sanding process to spread dust and debris all over my household including electrical outlets, light switches and vent ducts.  Have yet to return to finish a job I have paid $950 to have done and I dont know where to turn.

I should not be charged for my second room that has been left in shambles,  I have spent hours cleaning up their mess and am still stuck with a job that was not done up to any contractors standards. Rude messages, sd the reason for not completing is that I texted him instead of called.  Should have been all fixed the day the work was done.

This report was posted on Ripoff Report on 10/08/2012 01:17 PM and is a permanent record located here: http://www.ripoffreport.com/r/Dolan-Renovations/internet/Dolan-Renovations-Dolan-Badame-Renovations-Inc-Dolan-renovations-contractor-dirty-never-952425. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
5Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 Author of original report

http://www.dolanrenovations.com/

AUTHOR: wiseone - (USA)

Garbage company.  Do not do business with.  You have been warned.
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#2 Author of original report

Dolan Renovations -- Hack Job Do not be fooled

AUTHOR: wiseone - (USA)

So I have a BBB Accredited Company come to fix what Dolan Renovations has done, did my research and made sure it was a reputable, licensed and insured.  $1200 estimate, which is fine as a price, but I have to pull off the baseboard and quarter round that was just installed.  I understand they are trying to sell me their services but this man was utterly appalled at what Pete's crew did to my floors.  So a approx $1000 "Dolan Renovations",  is costing me around $2500 after repairing my walls, broken thermostat, closet rails that were just removed and discarded, .  I may never get justice but I will make sure others are aware of his business ethics.

Thank you Dolan Renovations, for really sticking it to a customer that is not going to just lay down and let it be.

Thanks Angies List for giving me an avenue to seek someone out that can do the work right. 

http://www.dolanrenovations.com/
    
Kudos to other companies and businesses that actually STAND BY THEIR WORK, AND DONT GIVE EMPTY PROMISES.
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#3 Author of original report

Owner Beware of Unlicensed and Uninsured Contractors

AUTHOR: wiseone - (USA)

This Business is not BBB accredited

Dolan Renovations
Phone: (716) 491-7090 & (716) 380-7090 12 E Summerset Lane, Buffalo, NY 14228

Home Improvement Contracts -- NYS Law
State law regulates the sale of home improvement goods and services and applies to most types of improvements costing more than $500 where a deposit is given by homeowners, co-op owners and tenants. Here are some important provisions of the law:


1) Any schedule of progress payments agreed to in the contract must bear a reasonable relationship to the work done, materials purchased or other project-related costs. 


2) Any contract payments received by a contractor from a customer prior to the substantial completion of the job must be put into a trust or escrow account in a New York State bank within 5 business days and the customer must be notified where the money is being held within 10 business days. The contractor can withdraw the deposit only under these circumstances: a) under the terms of the payment schedule agreed on by the contractor and customers. b) upon substantial completion of the job c) if the customer violates the contract, but only to the extent that the amount covers the contractor's cost. 


3) As an alternative to the progress payments arrangement, the contractor must deliver a "bond" or "contract of indemnity" to the customer, guaranteeing the customer's money will be properly used or returned. The bond must be delivered within 10 business days after the contractor receives the customer's money. 


4) Home improvement contracts must be in writing, legible and in plain English. A copy of the contract must be given to the customer before any work begins. The contract must contain: a) the contractor's name, address and telephone number. b) the approximate start and completion dates, including any contingencies which would change the completion date. c) a specific description of the work and materials, including brands, model numbers or other identifying information along with the price. d) and the following notice: "The customer has an unconditional right to cancel until midnight of the third business day after the contract was signed. Cancellation must be done in writing. The Contractor is legally required to deposit all progress payments received prior to completion in an escrow account or to post a bond to protect these payments. If the contractor or subcontractor who does the work is not paid he may have a claim against the customer's property under the Lien Law." 


5) A customer may sue for actual damages, plus a $500 penalty and reasonable attorneys' fees if the contractor has used fraudulent written statements to get the customer to sign the contract. The Attorney General is also authorized to go to court to stop illegal practices and order contractors to compensate dissatisfied or defrauded customers. Contractors can also face $100 civil fines for violating the law and fines from $250 to $2500 for violating provisions of the law dealing with the protection of the customer's payments. 


6) The contractor must also continue to comply with any local licensing laws. The information contained in this guide was created in conjunction with the New York State Attorney General's Office. For additional information on the law you may contact them at 1-800-771-7755. 



For more information, contact: 
Better Business Bureau 
100 Bryant Woods South, Amherst, NY 14228
(800) 828-5000  
www.upstateny.bbb.org
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#4 Author of original report

Well allow me to retort

AUTHOR: wiseone - (USA)

#1. I had vinyl ready for the foyer, was talked into by your employees to go with tile instead. It would look better and hold up to the elements.

#2. You doubt your guys stepped on the floor??? Hmmm, the guy that did the room in question told me he was new at this and then to suggest I would KICK the holes to make the worse is absurd, its called a close up picture. It was 7:45 pm when they finished and getting DARK. How could I possibly do a proper inspection? The floors were not walked on until 9/24 when I came back from out of town.

#3. We were scheduled for a 2 day job and somehow you said it could all be finished in one day. So sorry I asked your "professional opinion" on what baseboard goes with the flooring as I had no idea how it would turn out.

#4. Suggesting a referral and to start going ahead with the Pergo was simply to light a fire under you, expecting that may encourage you to finish what you started!! You didn't even respond to this message AT ALL!!

#5. You have never once left me a voice mail message, YOU were supposed to call me as I provided a time as to which I would be available.

#6. How is speaking my mind and wanting others to know how I was treated as a person slander? You were vulgar and obviously irritated with me asking your opinion on things, to which most you didn't respond till I asked a second time.

#7. Telling a customer you dont want to see their face, then stating you will come back and do the work anyway its a little scary. I would not welcome that into my house. If you want to send your guys they were nice and I would talk to them. #8. Yes to the naked eye the job did look good in the dark. Upon coming home I could actually see in the daylight the job was very rough and the mess left was incredibly disturbing.

#9. Have someone besides you call me and I would be responsive. 2 weeks was plenty of time for someone that says these are very MINOR ISSUES. If this was your home and you couldnt move forward with any other work as a result I doubt you would think they were so minor. #10 Pete has seen none of this with his own 2 eyes as he was off site 8 or 9 hours before his guys even finished. If you want to talk false accusations I suggest you take a look at what you actually know to be fact.
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#5 REBUTTAL Owner of company

In Response to RANDY ****

AUTHOR: Dolan Renovations - (United States of America)

I was hired to Sand & Finish this customers Living room, and only buff & coat the small bedroom. We were also supposed to install linoleum in his front foyer, and Install Base molding in the living rm and bedroom. But when my employees got there that day (Friday September 21, 2012) he did not have the linoleum yet or the base boards - he didn't make up his mind yet. Another thing we found out was that he had stained his bedroom floor and did not know what he was doing because it was coated on real thick and not soaked in at all. So at this point I called him and told him we needed to sand this floor because of this, and I told him that this would make a mess.

He agreed for us to do this verbally over the phone. The sanding and finishing came out beautiful. While doing the bedroom my employees did ding the wall in two places, but the pictures he posted looks like he put a foot to it before taking the picture. Either way it is still an easy fix. When my employees had Randy **** check the job before leaving he said that it looked great and then he asked my guys if they want a beer - which they declined. My Employees told him to stay off the floor for at least 24 hrs. After they left he sent me a text msg "looks great. I got a referral for ya already." Sounds to me like he liked our work. During the day I had a couple conversations with Randy concerning the front foyer, and the base molding. He was undecided on exactly what he wanted. He only paid me for the services we provided. 

The following Monday he pointed out the two little holes and mentioned a footprint in the floor. I doubt my guys stepped on the floor but knowing that it is an easy fix I agreed to take care of the footprint and wall repair when we come back to do the foyer and base boards.  During that week I had a few conversations with Randy, mostly through text, about what he wanted in the foyer and what he wanted to do with the base molding. Every time I tried to call him he would not answer, he would only text me. He finally on Thursday the 27 of September sent me a picture of regular Colonial casing, saying "something like this works, Pine or Oak. I don't care. I just want it finished. " He also stated that he wants Tile in the foyer. 

Next he text me on October 2 asking me to come please fix my walls for me. I want to paint. Now up until this point we were supposed to take care of this when we came back to do the rest of the work or ROUND 2 as he called it. I tried calling him and left a message. Randy did not call back. Instead he sent me some pictures of the minor damage to the wall and a puddle of sealer on his basement floor. He also states that he wants to move onto the pergo floor in the kitchen too. Why would I put off another job?? I was booked solid and told him so. I tried calling Him on Friday during the day also, and he did not answer.  Instead he sent me a text saying that he was swamped too and that he would have his wife call me. She never did.

At this point I want to add that I have phone records and text msg's saved to prove everything I am saying. He sent me a message that he would call me after 5 on Friday. AGAIN he did not call. This is where he flipped on me Monday October 8, he sends a text "Small claims court it is."  And at this point I find out he is slandering my company reputation on Facebook, and this site, and probably others. When 4 days earlier he was anxious to have me do his kitchen floor, front foyer, and base boards. 

All I needed was for Randy to answer one of my calls or call back when he said he was going to and We would've had a date set to do everything he wanted. I had never even gave him a price for some of the work yet. I guess he trusted me until I became too busy to jump at his command. This is my busy season. I would've scheduled him as soon as possible.

This entire statement is exactly what transpired between myself, Peter Dolan - Owner of Dolan Renovations and Randy ****, my customer.

Pete Dolan
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#6 Author of original report

Pete Dolan

AUTHOR: wiseone - (USA)

Since posting this I have been called a crybaby, have been told by Pete Dolan that the issues ar minor stop being a little b***h about it.  I have been told to call him, he will come back to my house although he cant stand so see my face.  Is this someone you would let back into your home?  I wanted to post pictures of the shotty work on this site but I am not sure how.  I got 5 to save but their is much more where that came from.
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