• Report: #976313

Complaint Review: Dolce Mia of Sonoma

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  • Submitted: Fri, November 30, 2012
  • Updated: Tue, October 01, 2013

  • Reported By: Anonymous — Fresno California United States of America
Dolce Mia of Sonoma
9133 green valley rd Internet United States of America

Dolce Mia of Sonoma Beware of this company they are not what they say they are! Internet

*General Comment: I agree

*UPDATE Employee: Misinformed Consumer

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Please be aware this company is very disorganized, products are not consistent, shipping takes forever, and scam artists! I purchased a rep kit only to find out there was ALCOHOL in their products. I paid $329 for it! Called them to return it and Bonnie said "no problem" Then I get an mail from her saying all of thd products were damaged and spilled back in shipping and that she'd tool pictures of it. They returned it to me with NO refund and there was product missing! Nog to mention the huge damagd they said ruined everything I'm shipping was a dolop of shampoo! They basically lied and forced md to keep all of the product which is overpriced non consistent junk! :( I have reported them to better business bureau

This report was posted on Ripoff Report on 11/30/2012 05:44 PM and is a permanent record located here: http://www.ripoffreport.com/r/Dolce-Mia-of-Sonoma/internet/Dolce-Mia-of-Sonoma-Beware-of-this-company-they-are-not-what-they-say-they-are-Internet-976313. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 General Comment

I agree

AUTHOR: Jenny - ()

I agree with everything this former employee said. Alex thinks he knows how to run a business but in fact he needs to learn how to deal with people. Not only the sales people but customers. peple arent stupid and 99.9 percent of them don't like a hard sell. What they are doing is associating the Dolce Mia name with aggressive sales techniques. Everyone knows if you have a bad experience with a vendor you will walk the other way next time you see them. The company has potential but it needs someone who knows how to deal with people to run it and maybe keep AM in the office. After reading this review and hearing many other reps bad experiences I'm really thinking of talking to Costco.

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#2 UPDATE Employee

Misinformed Consumer

AUTHOR: Dolce Mia - (United States of America)

There are several kinds of alcohol that are used in beauty products, some worse that others. Often, the term "alcohol" can be misleading, especially when it is only part of an ingredient such as cetyl alcohol and cetearyl alcohol, both which are commonly found in moisturizing products such as lotions and conditioners. Both these types of "alcohol" are really not alcohol as we know it. For example, Cetyl alcohol, found in our lotion, is most commonly derived from vegetable oils such as palm oil or coconut oil. In beauty products, it is used as an emollient and lubricant, an agent that allows for easier spreading of a liquid, such as a lotion. Cetyl Alcohol is a fatty alcohol (meaning it is an alcohol which comes from fat). It does not behave like a 'real alcohol' for example, ethanol or propanol.

Cetyl alcohol is often misinterpreted as an "alcohol" related to  ethyl or rubbing alcohol, both of which can be extremely drying to the skin. The truth, in fact, is quite the opposite, as cetyl alcohol is well known to effectively condition and soften the skin and hair. Because of its multi-functional capabilities, this ingredient is used in a wide range of personal care products such as moisturizer, face cream, shampoo/conditioner, anti-aging treatment, hair dye, sunscreen, cleanser and lipstick.

Unfortunately, this consumer changed her mind after seeing the word "alcohol" on our label and wished to return the products. She was told that we would refund her for any products that we could resell. Some of the products may or may not have been opened and then not closed properly before she shipped them back, and because of the way they were all thrown into a bag
on top of each other, some of the products opened, ruining the rest of the products and making it impossible for us to resell them.
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