- Report: #692611
Report - Rebuttal - Arbitrate
Complaint Review: Dollar Rent A Car
Dollar Rent A Car345 W. Broadway Jackson, Wyoming United States of America
Dollar Rent A Car New Frontiers Auto Rental Debit Card use triggers Insurance Requirement, no return ride to the airport. Jackson, Wyoming
A business' first
line of defense
on the Internet.
If your business is
willing to make a
Click here now..
When I arrived in Wyoming, I took the Dollar shuttle to the off-airport location, where the rental agent informed me that I could only use my debit card if I purchased the additional insurance @ 34.99/day - nearly doubling my rental. I could not, she said, only provide the cc number- she needed to have the card in hand.
I actually had my insurance card with me, and my car insurance covers Rental vehicles. However, the agent said this was their policy, and pointed to a crumpled, laser printed sign tacked to the wall saying "Credit Cards Only".
I explained that I had read the Dollar policy online, stating specifically that debit card users may be subject to a credit check (I have been through this before at the Dollar in Salt Lake City), but nowhere saying that the Rental Collision insurance would be required. I asked to take the shuttle back to the airport to use one of the on-property agencies, and the lady said I could "call a cab", but that the shuttles were for customers only!
I needed the rental car for business travel, a cab back to the airport would have cost me a small fortune, and I was tired and eager to get on the road- so I grudgingly paid the insurance fee.
Dollar Rent A Car- you should know how your franchises are treating customers- it's a ripoff!
This report was posted on Ripoff Report on 02/08/2011 04:11 PM and is a permanent record located here: http://www.ripoffreport.com/r/Dollar-Rent-A-Car/Jackson-Wyoming-83002/Dollar-Rent-A-Car-New-Frontiers-Auto-Rental-Debit-Card-use-triggers-Insurance-Requirement-692611. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.
Advertisers above have met our
strict standards for business conduct.