- Report: #1048754
Report - Rebuttal - Arbitrate
Complaint Review: Dollar Rent A Car
Dollar Rent A CarMcCarran Airport Rent A Car Facility Las Vegas, Nevada USA
Dollar Rent A Car Desk Representative Lied about Upgrade Charges and Rental Fees Las Vegas Nevada
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When checking in to pickup rent A Car booked for AN PAID IN ADVANCE by Orbitz, I was informed they screwed me by charging me $33 per day for a compact but I could have an Impala for just $20 per day. I specifically stated I did not want to upgrade and he slickly lied and said we had not paid for the rent a car yet and the only fee we would pay would be $20 per day in total for the car. I was suspicious when I had to pay the $188 in total extra fees but when he showed me the screen on his computer it simply stated I was renting a car for 20 bucks a day.
When I arrived home in the fine print of the nearly impossible to read receipt it clearly states upgrade fee. Outraged I called Orbitz who informed me that I had infact paid a highly inflated price in the vacation package for the compact car in advance and in fact the counter representative lied to me. the transaction # was ra# 5f946628-4 and there is no listing of who the salesman/liar was.
he spoke horribly of orbitz and said they regularly rip people off by booking their rentacars through them and i guess in part thats true but i was clearly lied to and had $188.87 stlen from me. my wife an i would have been perfectly happy in the original car that was already paid for. he directly lied about the type and nature of this transaction as well as defamed a company that routinely lines his company's pockets. there is also a Cls: EDAR listing which may describe who did this. Of course Orbitz can't help which we found after our horrible vacation booked through them is par for the course.
This report was posted on Ripoff Report on 05/06/2013 11:19 AM and is a permanent record located here: http://www.ripoffreport.com/r/Dollar-Rent-A-Car/Las-Vegas-Nevada/Dollar-Rent-A-Car-Desk-Representative-Lied-about-Upgrade-Charges-and-Rental-Fees-Las-Veg-1048754. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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