- Report: #716581
Report - Rebuttal - Arbitrate
Complaint Review: Dollar Rent a Car
Dollar Rent a CarMcCarran Airport, Las Vegas, Nevada United States of America
Dollar Rent a Car Don't Trust Dollar RAC anymore Las Vegas, Nevada
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Off i went after i signed the contract. After returning the van, got home after a 5-1/2 hour flight, guess what, we got charged the insurance for 5 days. Tried calling & emailing Dollar RAC's customer service to get the charge corrected. The agent on the phone said she would file a report & it may take 7-14 days for a response. When i asked why it would take that long, she said they have to pull paperwork & pull video to see what transpired. I got an email in 1 business day declining my request for a refund. Tried explaining to customer service what the dishonest employee did and she did not offer to refund the insurance charges. These employees are given incentives/bonuses for selling these insurance products - are they licensed to sell or even talk about insurance products?
I've only used Dollar RAC this one time and i do not intend to ever rent from Dollar RAC again. I would appreciate getting my money back & a response from Dollar RAC that they have looked into the matter seriously. A follow up letter explaining that they have investigated the employee and this is the corrective action we've taken. It appears from other reports on several websites that this is a common problem. Companies with good character will stick around for a long time. I respect businesses that honor their service & products. I believe many of us are more than willing to pay a little more to do business with companies that do the right thing the right way. Doing things the right way saves me time & makes me feel a lot better about myself.
This report was posted on Ripoff Report on 04/12/2011 02:45 AM and is a permanent record located here: http://www.ripoffreport.com/r/Dollar-Rent-a-Car/Las-Vegas-Nevada-/Dollar-Rent-a-Car-Dont-Trust-Dollar-RAC-anymore-Las-Vegas-Nevada-716581. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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