Dollar Rent a Car Stranded Salt Lake City, Utah

We are currently stranded in a snow storm in Midway Uah trying to get to highway 80 and then to the Salt Lake airport. Our Dollar rental car, a Kia Forte, can't get up the hill. When we called Dollar at the airport, a woman named Leslie told us it was our fault we didn't rent a 4-wheel drive. "We always tell people who are heading into the mountains to rent 4-wheel drives. It's not our problem you didn't listen!" They never mentioned a 4-wheel drive btw. Leslie went on to say it would cost us at least $250 for a tow and they could give us a number to call! We are hoping a triple A tow truck will show up soon because we've now been plowed into a snow bank and almost struck by several semi trucks. Our 6-year old is terrified. Thanks Leslie and Dollar Rent a Car for not caring one bit and in fact blaming us for this dire predicament. Unreal. I hope we don't die.