• Report: #768477

Complaint Review: Dollar Rent a Car

  • Submitted: Mon, August 22, 2011
  • Updated: Mon, August 22, 2011

  • Reported By: campsite — Bethel Connecticut USA
Dollar Rent a Car
5330 East 31st Street Tulsa, Oklahoma United States of America

Dollar Rent a Car Dollar Thrifty Automotive Group, Inc, Drop off fee, Veterans Advantage, No customer Service Tulsa, Oklahoma

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Does ANYONE want to have a bad experience? Try to rent a car from Dollar Rent a Car. We called a month and a half early to pick up a mid-size car with audio auxiliary input in Phoenix, to be returned to Denver. A "manager" called us back at 11:00 PM EDT, to confirm our order. We arrive and no one knows anything about this conversation, and we're offered a Jeep. We explain that we are (obviously) planning a lot of driving, do not want to sit in a Jeep and have our luggage visible at every stop. Their solution - how about an SUV? After repeating our selves several times, spending nearly an hour and a half going round and round, and being told that they had nothing else to offer us, they suddenly "found" a car that we could have and, as we had originally planned, we could drop it off in Denver ... for a $500.00 fee. When we mentioned that Our Veterans Advantage membership allowed us to register a second driver at no cost, they knew nothing about that program, would NOT go to their web site where it was clearly stated and would NOT do anything to verify what we were saying. The car was supposed to be a non-smoking car. When we went to pick it up, we not only found that the passenger seat had a cigarette burn hole in it, but it also was registered and had a COLORADO license plate. We were taking this car back to Colorado for them and being charged five hundred dollars, saving them the hassle, aggravation  and cost to get it done.

This report was posted on Ripoff Report on 08/22/2011 07:02 PM and is a permanent record located here: http://www.ripoffreport.com/r/Dollar-Rent-a-Car/Tulsa-Oklahoma-74135-0985/Dollar-Rent-a-Car-Dollar-Thrifty-Automotive-Group-Inc-Drop-off-fee-Veterans-Advantage-768477. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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