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Report: #950770

Complaint Review: Dollar / Thrifty Car Rental

Submitted: Thu, October 04, 2012
Updated: Fri, October 12, 2012

Reported By: J.G. — California United Kingdom

Dollar / Thrifty Car Rental

San Francisco International Airport Tulsa, Oklahoma United States of America

Phone: 1-918.669.3087
Web: www.dollar.com
Category: Auto Rentals

Dollar / Thrifty Car Rental DOLLAR RENT A CAR, INC Deceptive roadsafe add-on fee Tulsa, Oklahoma

*Author of original report: Refund

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1Author 0Consumer 0Employee/Owner

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Booked a car at carrental8.com. Was given a car from dollar car rental at SFO airport. I was told to pay $160 and that my voucher from carrental8 would cover the costs. It was a bit confusing as the amount I had paid at booking was different. I therefore explicitly stated that I did not want any OPTIONAL add-ons. However, I was billed $60 for "roadsafe" - which apparently was an optional fee. After calling Dollar, they refused to reimburse this fee.

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This report was posted on Ripoff Report on 10/04/2012 10:45 AM and is a permanent record located here: http://www.ripoffreport.com/r/Dollar-Thrifty-Car-Rental/Tulsa-Oklahoma-/Dollar-Thrifty-Car-Rental-DOLLAR-RENT-A-CAR-INC-Deceptive-roadsafe-add-on-fee-Tulsa-O-950770. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:

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#1 Author of original report

Refund

AUTHOR: J.G. - (United Kingdom)

SUBMITTED: Friday, October 12, 2012

After calling a different customer service representative, they've reviewed the case today and will issue a refund for the disputed optional charges.

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