- Report: #847173
Report - Rebuttal - Arbitrate
Complaint Review: Dollar/Thrifty Car Rental
Dollar/Thrifty Car Rental1000 PBI APO #138 West Palm Beach, Florida United States of America
Dollar/Thrifty Car Rental DTG Operations dba Dollar Rent a Car Dollar/Thrifty Car Rentals Unethical Business Practices! West Palm Beach, Florida
*Author of original report: Finally Made Whole Again!
*Author of original report: Dollar/ Thrifty Car Rental Company Did The Right Thing!
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At the service counter I gave my confirmation to the agent and proceeded with the formalities. On completion of all paperwork I asked the agent questions regarding early return and returning the car to another airport. He said "that would not be a problem" and I asked" if I would get credit if I didn't use the car for the full 7 days? He said yes.
I returned the car to Daytona Beach Airport on Feb 29, 2012 and I was charged not the $152.00 for 7 days, now $190.75 for 2 days rental.
I called customer service to question the inflated price and the representative said there was a drop charge, daily rate was changed to higher amount. I said, when I picked up the car at West Palm Beach Airport and asked the agent he never mentioned anything about a drop charge and higher daily rate.
When I called back to speak to a supervisor no luck, the Agent said I should have read the contract, and I said how long before customers behind me would put up with that.
The incompetence of these employees is sad and the company's upper management is lacking.
This report was posted on Ripoff Report on 03/01/2012 01:55 PM and is a permanent record located here: http://www.ripoffreport.com/r/DollarThrifty-Car-Rental/West-Palm-Beach-Florida-33406/DollarThrifty-Car-Rental-DTG-Operations-dba-Dollar-Rent-a-Car-DollarThrifty-Car-Rentals-847173. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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