• Report: #251409

Complaint Review: Dolphin Enterprises

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  • Submitted: Thu, May 31, 2007
  • Updated: Wed, October 10, 2007

  • Reported By:Gaithersburg Maryland
Dolphin Enterprises
6911 O'Byrnes Ferry Rd. Jamestown, California U.S.A.

Dolphin Enterprises Sell through Amazon Send printers and faxes with no printheads Then try to sell you the printheads Jamestown California

*Consumer Suggestion: Information on your site is well hidden

*UPDATE Employee: Consumables not included

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They sell though Amazon and ship printers and faxes with no printheads. Printheads are different from ink cartridges. You need a printhead to do anything.

They calaim printheads are "consumables." You will pay as much for aftermarket printheads as the the printer or fax you get from these ripoffs.

Gaithersburg, Maryland

This report was posted on Ripoff Report on 05/31/2007 09:55 AM and is a permanent record located here: http://www.ripoffreport.com/r/Dolphin-Enterprises/Jamestown-California-95327/Dolphin-Enterprises-Sell-through-Amazon-Send-printers-and-faxes-with-no-printheads-Then-tr-251409. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Consumer Suggestion

Information on your site is well hidden

AUTHOR: Mike - (U.S.A.)

Kevin, if you were running a legitimate business you would clearly state on your home page and in your adds that you REMOVE the manufacturer supplied ink/toner and sell OPEN BOX items.

For some reason you claim "Products do not ship with consumables as this may damage product during shipping." (of course you do not make this information readily available - hiding it on a page full of disclaimers in small print)

Really? Then why do all of the printer manufactures include the ink/toner in their boxes? Are they misinformed? Do you claim to know more about their products than they do? Why can I have ink/toner shipped to me by THOUSANDS of other vendors? Can you provide proof that anyone has recieved a damaged printer due to ink/toner being included?

Most printers now (which come with ink/toner) are almost disposable items. In many cases it is cheaper to by a new printer than to buy new cartridges!

You are clearly a rip-off and Amazon should be informed of your deceptive business practices.

If you want to come clean, please do tell what you do with the "consumables" you steal from people purchasing from you? I'm guessing you don't just throw them in the trash!
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#2 UPDATE Employee

Consumables not included

AUTHOR: Kevin - (U.S.A.)

We sell printers, not ink, toner, or printheads. We do not "try to sell" these items after someone has purchased a printer. We offer Quality Printers at a Very Low Price and with a 90 day 100% Warranty.
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