• Report: #336142

Complaint Review: Dolphin Pools

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  • Submitted: Sun, June 01, 2008
  • Updated: Fri, July 25, 2008

  • Reported By:Monroe North Carolina
Dolphin Pools
14001 Hwy 74west Indian Trail, North Carolina U.S.A.

Dolphin Pools No integrity they take the money and run. Will not stand by product they sell Indian Trail North Carolina

*Author of original report: UPDATE

*Consumer Comment: Dolphin Pools ripoff

*Author of original report: dolphin pools&spas

*Author of original report: Dolphin pools @spas

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Dolphin pools put us in a pool 3 years ago and has been nothing but one problem after another.They take the money and run ,the liner keeps falling out ,the concrete has busted all around the deck.they replaced one section .it leaks all the time the skimmer pipes broke underground twice.filled report with bbb last year asking for the pool to be replaced,and did not get anywhere with that.Please beaware that standing behind their product is not something they did for me.
This pool looks like it is 15 years old.and if i could do it over again i would not use this company.The day they got their last check they did not even show us how to operate the pool.or anything should have hired an attorney and sued.Do not use them.

Gordon
Monroe, North Carolina
U.S.A.

This report was posted on Ripoff Report on 06/01/2008 07:08 AM and is a permanent record located here: http://www.ripoffreport.com/r/Dolphin-Pools/Indian-Trail-North-Carolina/Dolphin-Pools-No-integrity-they-take-the-money-and-run-Will-not-stand-by-product-they-sel-336142. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Author of original report

UPDATE

AUTHOR: Gordon - (U.S.A.)

After Trying very hard to work out these problems Mr Skip Brown has avoided me i have called ,But he will not return calls will not come out.I even sent him the disk with the pictures on it of all the sorry work they have done.Did contact an attorney and he promised me i do have a case.I will be posting some photos for everyone to see
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#2 Consumer Comment

Dolphin Pools ripoff

AUTHOR: Bruce - (U.S.A.)

Gordon,

I am a consumer of Dolphin Pools and I have had nearly the exact same problems you are dealing with. Ever since Dolphin Pools installed my pool back in July of '06 I have had problems. The filter system they used provides minimal suction for the vacuum. The pump is not starting to leak. The concrete decking has been pealing off ever since they installed it. They came and attempted to fix it once but that only made it worse and they left my pool area a mess. They haven't been back since. Then when I opened the pool up last year in April I found a section of the concrete in the bottom of the pool was lifting up and had puctured the liner. I can actually see the concrete sticking through. At that point we requested them to come out and review the damage since it was just within the terms of their one year workmanship warranty. Surprise, they have ignored us. Well, I did go and get an attorney and have since sued Dolphin Pools for the pool. We are still working through that.

I will suggest to anyone that they not use Dolphin Pools based out of Indian Trail, NC.
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#3 Author of original report

dolphin pools&spas

AUTHOR: Gordon - (U.S.A.)

2nd pool company came out this week.Was told the same thing.that the liner was installed incorrectly,that the deck needs to be pulled up,and put in new coping new liner and new pool deck.Went to dolphin pools ask for meeting with skip brown ,was contacted next morning by service manager,He told me,he would relay the message and thats the last i have heard from them,this is pretty typical of the reaction ive got dealing with them the whole time
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#4 Author of original report

Dolphin pools @spas

AUTHOR: Gordon - (U.S.A.)

and know as of june 20th the liner is falling all out again.the owner can never be reached by phone.Had another pool company out and the said the concrete was not smoothed under neath and was punching holes in liner.so this pool needs to be taken back down to the shell and start from there. also have another pool company comming out on june23.Will update then.Here is your chance dolphin to stand behind your product
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