• Report: #474376

Complaint Review: Domain Pro Web Pro, Grant Pro, Fedgrantusa.com,GGLprofit.com, Bestwebclub.com, Equis/Reutridatalink

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  • Submitted: Tue, July 28, 2009
  • Updated: Fri, September 04, 2009

  • Reported By:Manhattan Kansas
Domain Pro Web Pro, Grant Pro, Fedgrantusa.com,GGLprofit.com, Bestwebclub.com, Equis/Reutridatalink
fedgrantusa.com Internet U.S.A.

Networkingagenda.com - Fedgrantusa.com - GGLprofit.com I was just trying to get information on grants and these companies robbed me Internet

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I WAS ONLY TRYING TO FIND A GRANT TO START A BUSINESS AND ONLY APPROVED POSTAGE AND THE TRIAL COST. WHAT THEY SENT ME WAS WORTHLESS TO SAY THE LEAST. WHEN I NOTICED STRANGE CHARGES TO MY CREDIT CARD THESE COMPANIES HAD TAKEN $293.45 MORE THAN I EXPECTED. SINCE THEY ARE LINKED AND SEPARATE ENTITIES I WAS UNABLE TO CONTACT SEVERAL OF THEM FEDGRANTUSA.COM WOULD ONLY REFUND $39.95 AND ANOTHER $7.95. THEY ABSOLUTELY REFUSED TO REFUND A $59.95 CHARGE AND ANOTHER $39.95 CHARGE EVENTHOUGH I ONLY AGREED TO PAYING SHIPPING COSTS FOR A SO CALLED "FREE CD". DO NOT USE FEDGRANTUSA.COM THE CD ISN'T FREE ONCE YOU USE IT. PUTTING THEIR CD INTO YOUR COMPUTER IS LIKE SWIPING YOUR CREDIT CARD AND BEING CHARGED TO DO IT.

John
Manhattan, Kansas
U.S.A.

This report was posted on Ripoff Report on 07/28/2009 07:28 PM and is a permanent record located here: http://www.ripoffreport.com/r/Domain-Pro-Web-Pro-Grant-Pro-FedgrantusacomGGLprofitcom-Bestwebclubcom-EquisReutridatalink/internet/Networkingagendacom-Fedgrantusacom-GGLprofitcom-I-was-just-trying-to-get-informatio-474376. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1

Resolution offer

AUTHOR: Customer Service Administrator - (U.S.A.)






John,

I apologize for any misunderstanding regarding the services you've been receiving from our company.  There are no commitments with the free product however there is a bonus free trial period to membership websites that accompanies the free CD and we do our best to disclose this as it is stated several times throughout the ordering process - on the sales page, the order page, the confirmation page and the thank you email, it is then also explained in the first paragraph of the Terms and Conditions of the offer.  We offer the trial periods to give our clients a chance to use the services and see the value of them for themselves before they are billed for them.  The trial periods are free for 7-30 days from the order date depending on which bonuses apply and we would not have charged you had you called customer service and canceled during the trial period. 
The following is the first paragraph of the Terms and Conditions of the offer (the Terms and Conditions and Privacy Policy links can be found on every page of the sales ad):
Bonus Material Terms and Termination. By purchasing this product, you agree to adhere to the termination agreement as outlined on the order page, confirmation of order page, and confirmation email, which is that you, the buyer, are not entitled to a refund of the upfront cost of any shipping and handling that may or may not have been charged to you for delivery of said product. Furthermore, any free trials that may or may not be offered with this product are only free during the said allotted time of the free trial period as outlined within the product sales page, confirmation of order page, and confirmation email. If you have not cancelled the free bonus within the free trial period (if offered on product purchasing), you are agreeing to purchase the bonus material and/or service at a monthly reoccurring cost. This can be cancelled by calling the customer service number provided in the confirmation email between the hours of 9AM and 9PM EST M-F and stating your desire to cancel said bonus material. However, in order to not be charged any future reoccurring cost, please give ample time (2 business days) to be cancelled out of any reoccurring billing system before the next scheduled charge to your account (this does not apply during any trial period).  Not canceling trial programs constitutes authorization, by you, the buyer, for any charges (as outlined) for the associated bonus service until your request to cancel has been received by our customer service staff.  By not canceling the bonus program during the trial period or prior to two days before a scheduled billing cycle, you agree that any reoccurring charges billed to you will be non-refundable. As you can see the Terms direct the customer to the sales page, confirmation of order page and the confirmation email.  The following disclosure is directly from the sales page - it is located directly above or below the submit button depending on which sales site you are ordering from:
Terms, Disclosures, and Electronic Signature Information. NetPro Marketing's authorization to provide and bill its services is obtained by way of your electronic signature. Once submitted, this electronic order constitutes an electronic letter of agency. NetPro Marketing's reliance on your electronic signature, as obtained above, is done pursuant to the Uniform Electronic Transactions Act and the electronic Signatures in Global and National Transactions Act. Both laws specifically preempt State laws that recognize only paper records or handwritten signatures. By submitting this form, I am ordering the Fast Grants CD and trial membership for $2.29 S&H. After the 7 day trial, I will be charged $39.95 a month thereafter if I do not cancel. I also agree to the 14 day and 21 day bonus trials to the Click Money Members Site and Network Agenda for $7.95 a and $9.95 a month thereafter, should I choose not to cancel. I have read and agree to the Privacy Policy | Terms & Conditions . For questions, call 1-888-249-4806, anytime, 24 hours a day.
The Information on our Grant CD is general information that you can find for free on the internet. We have gathered the information and put it on an easy to access and navigate CD for your PC.  This saves our clients the time and, lets face it, frustration of having to search out this information on their own.  That is why with our Grant Program you receive a 7 day free trial to our Grant Members Site.  This is our member's website were you will be able to learn the entire process on how to write and submit a grant proposal.  It is easy to start utilizing the Grant members site by simply watching the tutorial videos that explain how to access all of the features on the site.  Our team of writers headed by acclaimed Grant expert Dr. John Porter provides a monthly cover story that provides the newest information on grants and grant related topics.  We also provide a quarterly newsletter that provides in-depth information on current trends in government and private funding, as well as the latest financial advice on how to find and manage grant money.  You will be able to search grants through multiple grant sources. You can search for Federal, State, and Private Grants, as well as for Scholarships.  The Grant Member Site gives you access to the Grant-A-Day program; which guarantees at least one member will be awarded a personal needs grant every single day! Click here to read testimonials from recent grant recipients.  In three easy steps you can apply for the Grant a Day program and you will be eligible for it as long as you are a member of the Grant Member Site program.  Another feature we offer is our live one on one chat representatives; they are available to answer any questions you have along the way.  All these features and more are designed to help you be successful in locating, applying for, and receiving a Grant. The information that is offered through the Grant Member Site is more extensive than what other companies sell in coaching programs that cost a thousand dollars or more, so we feel that we are offering our clients the best value in the industry at a reasonable monthly rate of $39.95.  Ordering our Grants CD also includes two fast action bonuses. The first fast action bonus is for Click Money Members site which has a 14 day free trial. This program is designed to help customers through each step necessary to obtain a loan for a small business. This includes researching and putting together a business plan, presenting that plan to the SBA, filling out a loan application, and anything else that may be needed along the way. After the trial period, it is a reduced monthly membership fee of $7.95 because you are already a member of another of our programs.   The second fast action bonus is a 21 day free trial for Network Agenda an affiliate company. That offers an online date book service that will allow you to keep track of your daily schedule and will even send you reminders to your email and or cell phone. After the 21 day free trial the service is $9.95 a month membership fee. We offer these trial periods to give our clients a chance to use our service and see the value of them for themselves, before they are billed for them.
Please contact customer service at the number listed in the above disclosure.  There you will find a helpful agent waiting to assist you with your concerns.
If you are another customer that is reading this and you have already tried customer service, but feel that we have failed you in some way or you feel you weren't treated fairly please call me directly at 1-888-249-4806 or email me at customerservice@cshelp.org I will be happy to address your concerns ASAP.
Sincerely,
Online Customer Support
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