- Report: #1107078
Report - Rebuttal - Arbitrate
Complaint Review: Don Vining- Roaster Authority
Don Vining- Roaster Authority2080 Calumet St suite B, Clearwater, FL 33765 Clearwater, Florida USA
Don Vining- Roaster Authority shady, lousy business practices. ignores communication attempts, fails to deliver goods appropriately or on time. Clearwater Florida
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Don Vining of Roaster Authority practices shady, deceptive business tactics. He lies, ignores communication, and fails to deliver agreed upon goods.
Don Vining of Roaster Authority builds commercial coffee roasters. He split off his company after the fraudulent practices of his previous employer's business ruined that company and its reputation where he also made coffee roasters. Don will not communicate with customers once he has your money. The moment he has your money is the last time you'll hear his voice on the phone. He's friendly and helpful when you are a potential customer inquiring about a purchase, but after that, you'll almost never hear from him other than short emails that don't answer or acknowlegde your questions/issues. He has no staff or employees at all. It is just him, although there's an administrative assistant that is on the voicemail of his business giving the appearance of a company that you can reach out and speak to. This is not the case. He'll also give you his personal cellphone number, but will screen every single call there too.
It would take on average 4 voicemails and 4 emails to get only a partial response from him often times at a week to 10 days later. He claims the turnaround time is about 3 weeks to fabricate, test and crate for shipping your purchased goods. After nearly 4 months of extremely poor communication, screening every single attempt to call and speak with him, he only shipped my roaster after threatening to notify law enforcement in his area of theft of goods. I had completely paid for and owned the roaster at this point and he sat on it, ignoring me, for just shy of a month!
He changed his business banking right after I sent a 50% deposit, and was left with having to send him a personal check made out to him, in order to clear the remaining 50% balance of my purchase. All work must be 100% paid for in advance prior to shipment, but in my case, paying for my goods weren't enough to finally get them shipped. He never communicates beforehand about issues that arise, he just drops off the radar. He maintains and repairs coffee roasters for commercial clients and he'll leave at the drop of a hat to attend to other matters without finishing your work that he's promised to. I have several emails stretching back to July of 2013, some where he's written that he's sorry for the delay, he had to leave town to fix someones roaster, and has my roaster finished, just needs to be tested, etc.... Then two weeks pass, and he tells you basically the same thing, it's almost done....This went on for over 3 months.
Don will try to claim that it was the shipping companies fault, yet the shipping company has clear documentation of all the messages left for him to schedule pickup. Up to and including having their drivers post large notes taped to his door telling him that they're trying to reach him to pickup goods or schedule a pickup. He will try to claim that he reason for delay in shipping was a refused check that the bank wouldn't cash. My check that I sent him for the remaining 50% balance, I mistakenly forgot to write the date on the check. That was my fault. I promptly resent another check that he deposited and still I waited, wondering if I was getting ripped off, because he still dodged every attempt to contact him.
His shady business practices of avoiding his customers required me finding and using other business contacts and former friends of his in order to demand that he finish and ship my goods. Ultimately, I had to threaten to involve law enforcement and report theft of goods in order to get my item.
He failed to include items that were part of the sale. He made many promises to, which he also neglected. There is no reason this man should be trusted with anyone's money or business. He has no credibility,his former employer/business partner also has a F rating from the BBB doing basically the same exact thing to there customers, yet he tries to distance himself from this and states that it's only his former employers ghosts haunting him.
This report was posted on Ripoff Report on 12/14/2013 05:17 PM and is a permanent record located here: http://www.ripoffreport.com/r/Don-Vining-Roaster-Authority/Clearwater-Florida/Don-Vining-Roaster-Authority-shady-lousy-business-practices-ignores-communication-atte-1107078. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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