Pam Morse, the office manager at Donna Farrow Co., reneged on a written agreement to release my wife and me from the rental lease on our duplex.
We broke the lease because of a checkered past of lies and misrepresentation by Donna Farrow Co. Those issues included the property management company giving our new home in poor condition without completing the promised repairs, unresponsive and inadequate repairs to house toilets and dishwasher, erroneous claims for additional rent, breaking several verbal agreements to return our deposit, and a Donna Farrow Co. property management maintenance man entering our home without permission in June 2010 (he had apparently mistaken our home next door).
Even after moving out, Pam Morse attempted to collect $2,881.83 from us in back rent, utilities, and late fees for months subsequent to us moving out. [continued below]....
..... I made a complaint with the Better Business Bureau. Failing at collecting the nearly $2,900, Pam Morse tried reporting $700.00 to a collection agency. All her attempts were fruitless because I had asked for and received a lease breakage letter after she broke several verbal agreements to return our deposit after we moved out. She kept our $700.00 deposit, despite the home being handed back to her in better condition than she had rented it to us - and refusing to do a walk-through with me.
Pam Morse, while dealing with her via the BBB, got caught in her own lies and misrepresentations. At one point, she said she couldn't find a new tenant for the home. Later, said she could not re-rent the home because I allegedly had not signed some form that she never asked me to sign.
In the end, Donna Farrow Company and its staff are someone you should avoid associating with - whether to rent from them or to have them manage your property. They have built a reputation in St. Joseph - and informed consumers are staying away from them.