- Report: #999801
Report - Rebuttal - Arbitrate
Complaint Review: Donnaklan.com
Donnaklan.com1200 S. Brand Blvd. Ste 154 Glendale, California United States of America
Donnaklan.com DonnaKlan Donnaklan.com ripped me off of $98.00, plus shipping of 5.99. Glendale, California
*Consumer Comment: There's a block just below the order form that you have to check to order...
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This seemed to be a good deal and no indication was made of having to return it within a certain time period or face an automatic charge of $98.00 to my credit card. Nor was there any indication that items would be automatically sent to me every month unless I cancelled within a 14 day period.
I ordered the bracelet, in good faith; however, it did not actually arrive until December 29, 2012. The bracelet was a very poor quality, very much unlike the one that was pictured. The clasp on it would not even stay closed and fell off his wrist, frequently, in the first few days.
On January 8, 2013, I contacted Donna Klan to find out the procedure to return the bracelet and they advised me it was past the 14 day period (they had already debited my card on January 3, 2013--exactly 14 days after they shipped it. Keep in mind, I did not receive the item until December 29, 2012. The ship date on the label showed December 18, 2012 and it took 11 days to arrive. I did not have ample time to inspect the product, nor did my husband have an appropriate time to get a feeling of the quality.
After a phone call and two emails, they refuse to grant me a refund nor correct the problem. Their "Terms and Conditions" are not spelled out, indicated by their sales staff, prior to the purchase. I find this practice to be deceptive and am stating that everyone needs to stay away from these people and never purchase anything from them--no matter how great a deal it appears. Deceptiveness and ripping off people seems to be their specialty.
This report was posted on Ripoff Report on 01/19/2013 01:48 PM and is a permanent record located here: http://www.ripoffreport.com/r/Donnaklancom/Glendale-California-91204/Donnaklancom-DonnaKlan-Donnaklancom-ripped-me-off-of-9800-plus-shipping-of-599-Glen-999801. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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