• Report: #1039516

Complaint Review: Doorknob Discount Center, LLC

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  • Submitted: Sun, March 31, 2013
  • Updated: Tue, April 02, 2013

  • Reported By: Libby — Houston Texas
Doorknob Discount Center, LLC
13909 N Dale Mabry Hwy Suite 106 Tampa, Florida United States of America

Doorknob Discount Center, LLC Incredible inept company Tampa, Florida

*Author of original report: My mistake -- refund issued

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Appalling series of errors with my orders. First order was only correct on the third shipment (a month after I first placed it). Second order also arrived with one item mis-keyed and in the wrong finish. This is their business, right? None of it seems that difficult to me. Customer service was polite but follow-up was  nonexistent. I repeatedly asked for shipping confirmation for the replacements and was told each time that I would receive an email, but never did. One rep told me she would contact the president about giving me a partial refund for all my trouble, but that never happened either. I also still haven't been refunded for an extra deadbolt they sent me in the first order, and I returned. The prices are very good so if you want to save some money and aren't in a rush, maybe try them. I really can't believe how inept they are.

This report was posted on Ripoff Report on 03/31/2013 03:34 PM and is a permanent record located here: http://www.ripoffreport.com/r/Doorknob-Discount-Center-LLC/Tampa-Florida-33618/Doorknob-Discount-Center-LLC-Incredible-inept-company-Tampa-Florida-1039516. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Author of original report

My mistake -- refund issued

AUTHOR: Libby B - ()

My original review stated that I had not been issued a refund for an erroneously shipped deadbolt. The refund was in fact issued, though it took 2+ weeks.
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