• Report: #1132865

Complaint Review: Doppler Internet | Ripoff Report Verified™ …businesses you can trust. Doppler Internet, well rounded, full featured internet services. Assisting small to mid-sized businesses establishing online presence, cost effective - efficient. Doppler Internet in business of helping businesses for over fifteen years. Doppler Internet offers design & development, blogging, social network management, & search engine optimization. Doppler Internet features custom solution for every client. No cookie cutter methods are used for any clients.

  • Submitted: Sat, March 22, 2014
  • Updated: Sat, July 12, 2014

  • Reported By: Nelson — Corpus Christi Texas
Doppler Internet
228 W. Lincoln Hwy., Site.168 Schereville, Indiana USA

Doppler Internet REVIEW: Doppler Internet dedicated to total customer satisfaction. Doppler Internet’s past and present approach to business focused on providing highest quality web development, online marketing services to clients
*UPDATE: Doppler Internet pledges their commitment to Ripoff Report Corporate Advocacy, Business Remediation and Customer Satisfaction Program. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. Doppler Internet recognized by Ripoff Report Verified™ as a safe business service.

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Ripoff Report Verified™ REVIEW:

Editor's UPDATE: Positive rating and recognition has been given to
..... Doppler Internet’s owner, Carl Doppler, has informed us that their business philosophy is that their clients are a precious resource without which the company cannot survive. As successful business people they believe that it is critical to listen to clients and respond properly. By always putting his customers first, they hope to maintain Doppler Internet as a successful enterprise both now and for many years to come.

Another top executive of the company told us that their personal business philosophy is based on the premise that, "Doppler strives to add value in its services as they understand that a successful business model is based on value-added services, and client care". Doppler Internet’s mission statement says it all: "It is our mission to provide the best and most comprehensive website design, marketing solutions and SEO provisions in the industry today, surpassing our competition by promising less and delivering more.”

Some of the other things Ripoff Report learned in the course of its review is that Doppler Internet customers as a general rule are very happy with the services. Typical client comments are positive. One representative comment, presented here for example states, "Doppler Internet truly communicate well and effectively with their clients, overseeing and delivering the promised jobs in a timely and effective manner. We are very pleased with the responsiveness that they and their employees have shown to us. Doppler is sincere and serious about delivering on time and under budget and giving the customer all that they promise to deliver.”

Doppler is Ripoff Report Verified
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..

The information provided in this report below is based on comments made by Carl Doppler during an on-site inspection held by a third party verification company with no biases toward Doppler Internet.

Doppler Internet is a business striving to help small to medium sized businesses develop their company websites, as well as helping then with the Internet. “The vision of Doppler Internet is to reach a 100-year anniversary and to have company offices in all 50 states,” says Carl Doppler. Leads are acquired through existing clients, internet advertising, and area chambers of commerce. A typical sales experience for a client would begin with a “needs assessment,” then they would receive a competition analysis, a contract with a price guarantee, and finally their business website would be completed within 7-10 business days. “[The website is] developed with custom designs; no templates; and all content written by professional writers,” states Mr. Doppler. Doppler Internet also offers the client unlimited, free website edits, including words and pictures. “The client will request changes via an e-mail and Doppler Internet will complete the changes within 48-72 hours,” explains Mr. Doppler.

Doppler Internet Complaint Resolution

At times, a client may not feel completely satisfied with the product or services they received. An example of this is a former client who was a construction company. The company contracted Doppler Internet to develop its company website. “The client assigned one of its employees to work with Doppler Internet on the website development until completion. The assigned employee was very satisfied with the completed website. However, when the owner saw the website, he was not satisfied with the site,” explains Mr. Doppler. This is not a common complaint, however. Mr. Doppler explains that Doppler Internet has been in business for 18 years, with approximately 4,000 clients. He estimates about 1 in 40 client orders has some dissatisfaction. To resolve this particular issue with the construction company, Doppler Internet interviewed the owner of the construction company to determine exactly what he wanted. The website was then re-built to the owner’s satisfaction, at no additional charge. After a complaint is resolved, it is standard practice at Doppler Internet to follow up with the client via telephone. Doppler continues following up with the client periodically, every 2-3 months, to ensure that the client continues to feel satisfied with their services.

Although Doppler has no official accreditations, to assure clients that the services they offer are not faulty or unrealistic, Doppler employs the use of testimonials from 80+ satisfied clients, as well as a list of established clients, both of which can be found on the Doppler Internet company website. They also split the cost for the client, with 50% of the total fee being due up front as a deposit, and the remaining 50% due upon completion of the website. Since receiving complaints via Ripoff Report, Doppler has made some changes to their internal processes. “Doppler Internet has re-written all hiring policies to help the company get quality employees. In addition, Doppler Internet has revised all its training materials to ensure proper handling of all clients and potential clients,” explains Mr. Doppler.

Doppler Internet recognizes the value of working with Ripoff Report and the Corporate Advocacy Business Remediation and Customer Satisfaction Program, and the platform it provides for businesses and clients to interact to resolve issues. “Doppler Internet is extremely happy to be a part of the Corporate Advocacy Business Remediation and Customer Satisfaction Program. Doppler Internet believes anything to improve a client’s experience is a positive thing,” states Mr. Doppler.

Doppler Internet / Statements from the team

"Doppler's website design and SEO team has expressed that they feel very comfortable and confident that they are delivering a top quality service in the projects that they complete and hand over to customers. The project managers at Doppler stated emphatically that "We have seen Mr. Doppler take personal interest in the website design and even the color selection for the customers. With their many years of experience in designing some of the most well received and well ranked websites in the business we’re always pleased to receive direction from them as our project managers. They work closely with us and oversee the final projects. No site goes live until it is personally approved by Mr Doppler.”

Doppler Internet takes employee satisfaction seriously as well. Employee feedback and surveys reveal that the top management is always concerned about the contributions of the employee and is always positive in management methodology. The company continuously provides opportunities for growth for the employee and the independent consultants with whom they work.

Ripoff Report was pleased to learn that Doppler Internet’s past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction in every area of their business.

Doppler Internet Customer Testimonials

"I can’t believe how Doppler Internet can save us all thousands of dollars each month with filling events and putting us in front of people who want to hear our message. Direct mail is the way of the past, this is the wave of the future and the future is now. They have broken the code of generating profitable traffic using Social Networks. We are filling our events at an average cost savings of 60%, in this economy that is priceless!” ~ Matthew Sapaula, Money Smart Radio

"Doppler Internet helped Tiger Plumbing create a fantastic website and was the first one to talk SEO (Search Engine Optimization) to us. He put a foreign high-tech world into a simple, effective sales plan that was easy to understand. Carl has always been my go to person when I need help with computer consulting. I would recommend Carl if your company would like to start off with professionalism from the beginning.” ~ Kimberly Blaesing, Tiger Plumbing

"Simply, I want to say thank-you on behalf of our Companies. Although initially apprehensive to embrace such a forward thinking marketing strategy (social networking may be more mainstream for some, but not for the building industry here in Wisconsin) as the one proposed by Doppler Internet, we are certainly glad we did. You and your staff have been very busy with our project and your efforts show beautifully.” ~ Jeff Auberger, The Green Builder

Doppler Internet understands and recognizes that any complaints that may be viewed anywhere online and may be posted on Ripoff Report, whether or not we admit culpability or fault must be taken seriously and not ignored. These complaints, regardless of the reason for them must be taken as a means to learn more about ourselves as people and can help us to achieve growth as a company.

With the feedback generated by Ripoff Report's review, Doppler Internet has made organizational and management changes aimed at allowing their clients and employees a more streamlined approach to problem resolution and a commitment to a more fulfilling client experience.

In summary, after our review, which included discussions with Mr. Doppler, Ripoff Report is convinced that Doppler Internet is committed to quality delivery of services resulting in total client satisfaction.

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it's a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.



Doppler Internet owner Schereville Indiana

At first this company did okay but then after a few months, they would not answer my calls, e-mails or fax. I leave messages but they do not respond. They have an answering service for their calls, but I get no responses from them.

Their system does not take my e mails, I cannot make cahnges to my web site. But they do get paid every month $ 200.00. I realy do not know how to get their attention. I am their customer and they care nothing about that. Once in a while I do

get a call from their sales department promoting more service and I do cmplain to them then, but they do nothing about my being able to rectify mistakes on my web site. I do not understand why they are like this, it is a terrible way to treat their own paying customers. 

This report was posted on Ripoff Report on 03/22/2014 09:59 PM and is a permanent record located here: http://www.ripoffreport.com/r/Doppler-Internet/Schereville-Indiana-46375/Doppler-Internet-owner-Schereville-Indiana-1132865. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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Updates & Rebuttals

#1 Author of original report

I agree with you and please do that, a one on one conversation and reorganizing will be good. I am looking forward to this and thanks..

AUTHOR: Nelson - ()

I agree with you and please do that, a one on one conversation and reorganizing will be good. I am looking forward to this and thanks..

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#2 Author of original report


AUTHOR: Nelson - ()

I am glad you contacted me after I made this report. You had not tried before. If you will understand that not all

internet customers are internet experts, they are usually contractors , business people that rely on your expertize.

Always answer your calls wheather they are land line, email or fax. Customers depend on the support you give them.

Just because I did not give you a go ahead on more work on the last video sale offer or an extra 500.00 sale for polishing

up my existing web site, is no reason to ignore my messages. My budget is 200.00 at this time, please perform and everything will be good from here on.

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#3 REBUTTAL Owner of company

Training Complete - Support Ticket Closed

AUTHOR: Doppler Int - ()

We have over 4000 clients. Approximately 25% are advanced users and 65% are average users and the remaining 10% need special assistance. We ‘love’ all of our clients regardless of their level of knowledge towards technology. We pride ourselves on delivering special care to those in need.

What our company has learned during this support issue:

We are going to review our written and video instructions to see if we can make things more clear to the 10% category and we will instruct our answering service to inform callers not to expect returned phone calls after hours or on the weekends.

What Nelson has learned during this support issue:

A form fill is not email.

If the form fill you’re trying to use doesn’t work on your computer, then you can’t say the company is ignoring your emails.

Don’t reply to system-generated notification emails from Facebook, LinkedIn, Google, or us.

  1. After talking with Nelson and completing the training, we found out that he never really tried to email us. He was trying to send a form fill and his computer wouldn’t let him because of the settings on his computer.
  2. Nelson told informed us that he only tried to call us the two times and both times we did call him back within 48 business hours, however he wanted us to answer the phone after hours. He now understands that we only work Monday – Friday 8:00AM – 5:00PM CST.

In summary, the RipoffReport was not really needed for this level of support issue, however we are happy to help our customers no matter how they contact us.

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#4 REBUTTAL Owner of company

Replies to system-generated notification emails are not monitored

AUTHOR: Doppler Int - ()

On March 18th, we called Nelson. During that call Nelson informed us that he had sent us several emails that he never received any response to. While on the phone with him, we searched our system and our archives and could not find any emails from him at all from over the past 2 months. It wasn’t until today we learned that he was replying to system-generated notification emails. These automated notifications are generated from form fills on his websites and standard internet practice is to send those notifications from unmonitored email accounts.

A good example of this is when you get email notifications from Facebook, LinkedIN, or Google – you can’t just reply to those emails – those email accounts aren’t monitored by anybody.

We understand that for non-technical people it might be hard to understand the difference between a system-generated email notification and a real customer service email address. The last email we ever received from Nelson was on January 16th and we spoke on the phone two or three times shortly after.

On January 21, at 11:09 AM CST you called us and we spoke for 29:58
On January 22, at 11:06 AM CST we called you and we spoke for 03:35
On January 29, at 10:59 AM CST we called you and we spoke for 02:10

After that, there were no phone calls, faxes, or emails until March 14th.

On Friday, March 14, at 11:59 PM CST, you called us shortly before midnight on a Friday night and left a message 03:51 in length.
On Tuesday, March 18 (two business days later), at 11:55 AM CST we called you and we spoke for 07:18
On Wednesday, March 19, at 12:50 PM CST, you called us and left a message 02:26 in length.
On Saturday, March 22, at 9:59 PM (two business days later), you posted this report online.

It’s obvious that you’re frustrated about something, and we would love to help you with it, however most of the times when we’re talking on the phone, you tell us the information you need is on your computer and you’re not in front of your computer. Our company is not a 24-hour, 7-day-a-week customer service operation, so getting mad at us because we didn’t answer the phone at midnight on Friday night of last week is unfair.

We have given your account three months of hosting for free and we would like to schedule a free one-on-one training session with you and one of our senior customer support agents. We will reach out to you Monday (today) to do the training or schedule a time that’s convenient for you to do the training and at the same time fix any outstanding issues.

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