- Report: #941136
Report - Rebuttal - Arbitrate
Complaint Review: Doppler Internet | Ripoff Report Verified™ …businesses you can trust. Doppler Internet, well rounded, full featured internet services. Assisting small to mid-sized businesses establishing online presence, cost effective - efficient. Doppler Internet in business of helping businesses for over fifteen years. Doppler Internet offers design & development, blogging, social network management, & search engine optimization. Doppler Internet features custom solution for every client. No cookie cutter methods are used for any clients.
Doppler InternetInternet United States of America
Doppler Internet REVIEW: Doppler Internet implemented strategic changes ensuring client success, satisfaction with new website, sep & content placed on website. Doppler Internet dedicated to 100% customer satisfaction. Doppler Internet focuses on finding ways to assist clients search for new marketing opportunities, methods allowing customer to market products efficiently & effectively even in the sort of challenging market we face today.
*UPDATE: Recognized by Ripoff Report Corporate Advocacy Program as a safe business service – Doppler Internet pledges to always resolve any issues, feel safe, confident & secure when doing business with Doppler Internet, recognized by Ripoff Report Verified™ as a safe business service.
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Editor's UPDATE: Positive rating and recognition has been given to
Another top executive of the company told us that their personal business philosophy is based on the premise that, "Doppler strives to add value in its services as they understand that a successful business model is based on value-added services, and client care". Doppler Internet’s mission statement says it all: "It is our mission to provide the best and most comprehensive website design, marketing solutions and SEO provisions in the industry today, surpassing our competition by promising less and delivering more.”
Some of the other things Ripoff Report learned in the course of its review is that Doppler Internet customers as a general rule are very happy with the services. Typical client comments are positive. One representative comment, presented here for example states, "Doppler Internet truly communicate well and effectively with their clients, overseeing and delivering the promised jobs in a timely and effective manner. We are very pleased with the responsiveness that they and their employees have shown to us. Doppler is sincere and serious about delivering on time and under budget and giving the customer all that they promise to deliver.”
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
The information provided in this report below is based on comments made by Carl Doppler during an on-site inspection held by a third party verification company with no biases toward Doppler Internet.
Doppler Internet is a business striving to help small to medium sized businesses develop their company websites, as well as helping then with the Internet. “The vision of Doppler Internet is to reach a 100-year anniversary and to have company offices in all 50 states,” says Carl Doppler. Leads are acquired through existing clients, internet advertising, and area chambers of commerce. A typical sales experience for a client would begin with a “needs assessment,” then they would receive a competition analysis, a contract with a price guarantee, and finally their business website would be completed within 7-10 business days. “[The website is] developed with custom designs; no templates; and all content written by professional writers,” states Mr. Doppler. Doppler Internet also offers the client unlimited, free website edits, including words and pictures. “The client will request changes via an e-mail and Doppler Internet will complete the changes within 48-72 hours,” explains Mr. Doppler.
Doppler Internet Complaint Resolution
At times, a client may not feel completely satisfied with the product or services they received. An example of this is a former client who was a construction company. The company contracted Doppler Internet to develop its company website. “The client assigned one of its employees to work with Doppler Internet on the website development until completion. The assigned employee was very satisfied with the completed website. However, when the owner saw the website, he was not satisfied with the site,” explains Mr. Doppler. This is not a common complaint, however. Mr. Doppler explains that Doppler Internet has been in business for 18 years, with approximately 4,000 clients. He estimates about 1 in 40 client orders has some dissatisfaction. To resolve this particular issue with the construction company, Doppler Internet interviewed the owner of the construction company to determine exactly what he wanted. The website was then re-built to the owner’s satisfaction, at no additional charge. After a complaint is resolved, it is standard practice at Doppler Internet to follow up with the client via telephone. Doppler continues following up with the client periodically, every 2-3 months, to ensure that the client continues to feel satisfied with their services.
Although Doppler has no official accreditations, to assure clients that the services they offer are not faulty or unrealistic, Doppler employs the use of testimonials from 80+ satisfied clients, as well as a list of established clients, both of which can be found on the Doppler Internet company website. They also split the cost for the client, with 50% of the total fee being due up front as a deposit, and the remaining 50% due upon completion of the website. Since receiving complaints via Ripoff Report, Doppler has made some changes to their internal processes. “Doppler Internet has re-written all hiring policies to help the company get quality employees. In addition, Doppler Internet has revised all its training materials to ensure proper handling of all clients and potential clients,” explains Mr. Doppler.
Doppler Internet recognizes the value of working with Ripoff Report and the Corporate Advocacy Business Remediation and Customer Satisfaction Program, and the platform it provides for businesses and clients to interact to resolve issues. “Doppler Internet is extremely happy to be a part of the Corporate Advocacy Business Remediation and Customer Satisfaction Program. Doppler Internet believes anything to improve a client’s experience is a positive thing,” states Mr. Doppler.
Doppler Internet / Statements from the team
"Doppler's website design and SEO team has expressed that they feel very comfortable and confident that they are delivering a top quality service in the projects that they complete and hand over to customers. The project managers at Doppler stated emphatically that "We have seen Mr. Doppler take personal interest in the website design and even the color selection for the customers. With their many years of experience in designing some of the most well received and well ranked websites in the business we’re always pleased to receive direction from them as our project managers. They work closely with us and oversee the final projects. No site goes live until it is personally approved by Mr Doppler.”
Doppler Internet takes employee satisfaction seriously as well. Employee feedback and surveys reveal that the top management is always concerned about the contributions of the employee and is always positive in management methodology. The company continuously provides opportunities for growth for the employee and the independent consultants with whom they work.
Ripoff Report was pleased to learn that Doppler Internet’s past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction in every area of their business.
Doppler Internet Customer Testimonials
"I can’t believe how Doppler Internet can save us all thousands of dollars each month with filling events and putting us in front of people who want to hear our message. Direct mail is the way of the past, this is the wave of the future and the future is now. They have broken the code of generating profitable traffic using Social Networks. We are filling our events at an average cost savings of 60%, in this economy that is priceless!” ~ Matthew Sapaula, Money Smart Radio
"Doppler Internet helped Tiger Plumbing create a fantastic website and was the first one to talk SEO (Search Engine Optimization) to us. He put a foreign high-tech world into a simple, effective sales plan that was easy to understand. Carl has always been my go to person when I need help with computer consulting. I would recommend Carl if your company would like to start off with professionalism from the beginning.” ~ Kimberly Blaesing, Tiger Plumbing
"Simply, I want to say thank-you on behalf of our Companies. Although initially apprehensive to embrace such a forward thinking marketing strategy (social networking may be more mainstream for some, but not for the building industry here in Wisconsin) as the one proposed by Doppler Internet, we are certainly glad we did. You and your staff have been very busy with our project and your efforts show beautifully.” ~ Jeff Auberger, The Green Builder
Doppler Internet understands and recognizes that any complaints that may be viewed anywhere online and may be posted on Ripoff Report, whether or not we admit culpability or fault must be taken seriously and not ignored. These complaints, regardless of the reason for them must be taken as a means to learn more about ourselves as people and can help us to achieve growth as a company.
With the feedback generated by Ripoff Report's review, Doppler Internet has made organizational and management changes aimed at allowing their clients and employees a more streamlined approach to problem resolution and a commitment to a more fulfilling client experience.
In summary, after our review, which included discussions with Mr. Doppler, Ripoff Report is convinced that Doppler Internet is committed to quality delivery of services resulting in total client satisfaction.
Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it's a long name for a program that does a lot for both consumers and businesses alike.
Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.
As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.
NOW TO THE ORIGINAL REPORT THAT WAS FILED
Doppler Internet Waste of time & money InternetDO NOT waste your time or money with this company. In the beginning the salesman was great & provided excellent customer service, but as soon as I paid them it was impossible to get ahold of anyone. The first newsletter sent for my approval had typos and looked like it had just been cut & pasted; absolutely no thought process went into this letter at all. Weeks would go by & I would email & never receive a reply. Within 3 months I was passed around to 3 different reps. The first rep I asked to replace because of his lack of motivation for our company (which showed through his work), then the 2nd rep I was assigned was the "manager" and he was going to take great care of me & get everything back on track, but found out eventually he no longer worked for the company & I was assigned another rep. which no one bothered to let me know. The only reason I found out was because I called in until I reached someone. The last rep sent me over the edge. He has never called me to discuss my account & moving forward, my social media hasn't been updated for 2 weeks, I have asked him repeatedly to email me some info about 2 weeks now & have yet to receive it. Whenever I call he has an excuse & says he will call me back, but I never hear from him. They are a joke!
This report was posted on Ripoff Report on 09/14/2012 10:15 AM and is a permanent record located here: http://www.ripoffreport.com/r/Doppler-Internet/internet/Doppler-Internet-Waste-of-time-money-Internet-941136. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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