Dorey Battle nightmare with wells fargo property loss department rancho Cordova, California

My husband and I truly had a nightmare getting a payment for a property loss for our home.  The only payment with the mortgage companies name on it was for $2300.  After they promised payment back to us in 1 week so we paid out of pocket to have the work completed and sent the payment in with an overnight return envelope as per their instructions.  Needless to say for 3 weeks we were told the money was approved and would be sent out on "monday".  Then they had to put the contractors name on the payment.  We had already paid cash for the work.  So then they wanted us to send them about 5 different papers including an affidavit that the contractor would not file a lien.  Why would they need all this?  So then they said they could do a final inspection to release the money.  They did and verified repairs were done.  They then said they would not send the money with out a receipt.  Finally after faxing that in I called and said they would send the money.  But one more glitch!!! They won't use our overnight envelope.  Because in the "from" column we used wells fargos name.  Isn't that were the overnight envelope is coming from???  We were suppose to put our name there just in case the payment gets lost.  I said there was a tracking number as we paid $30 for the envelope.  Sheena McClam did not care.  I ask to speak to a supervisor.  She said someone would call me back in 48 hours.  I ask for the name of her supervisor and she said she could not give that information out.  Typical Wells Fargo. I requested a supervisor over 3 time during this nightmare and was told the same thing. 

So, I decided to make a Presidential Complaint about Wells Fargo's Property Loss department and their horrible customer service.  Once this happened I was called back in 1 day and they refunded back my overnight fee of $30.  I recommend thay anyone who has problems with this department to call them.  Their number is 1-800-853-8516.