- Report: #1156820
Report - Rebuttal - Arbitrate
Complaint Review: Dot & Bo
Dot & BoInternet USA
Dot & Bo DotandBoDot and Bo severe discrepancy between the shipping time provided for purchased products upon order confirmation and the actual arrival date Internet
*Author of original report: Apology accepted; refund given
*UPDATE Employee: Our apologies
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If you Google "Dot & Bo reviews," you will see Houzz and Etsy forums of reviewers complaining about the strange and rather unethical practices of Dot & Bo the company. I had not done my research prior to purchasing items in early May that I still haven't received (it is now June 23rd), and they refuse to offer me a refund or store credit. I must wait for the items although no exact shipping date nor tracking number for any of my items was offered to me.
My card was charged in full for the 5 items I purchased on Dot & Bo's website on May 11, 2014. It is now June 23, 2014 and the items are well past due their arrival times (these times were were stated in the order confirmation the day I purchased the items on their online website). My card was charged in full at the time of purchase. For instance, I ordered a clock for $39.99 that was due 3-4 weeks from May 11; a FULL six weeks after May 11 is June 8. Today is June 23rd, and they still haven't provided me with a shipping confirmation or a tracking number. Dot & Bo informed me it may arrive in mid-July (mid-July? That's TEN WEEKS after I ordered the item, and it's a small clock for my nightstand. And that would be 6 weeks after their stated ship time in the order confirmation e-mail). I'm not sure why this is acceptable to them without the offer of a refund. Who wants to wait 10 weeks for a tiny nightstand clock? I also purchased a framed print for $59.99, and the shipping time stated on the order confirmation e-mail was 4-6 weeks from May 11. A FULL six weeks after May 11 would be June 22.
Today is June 23rd and I still not only haven't received the item, but was not even supplied an approximate shipping date. Will it come in latter July? In August? It is quite unfair and strange to expect me to wait for these items well AFTER the ship time period stated on the order confirmation, when my card was charged card in full at time of purchase. Most, if not all, home decor companies like this (ie. Joss & Main, One Kings Lane, Kohl's) only charge AFTER each items has shipped. I kindly asked Dot & Bo for a refund of the non-shipped items that were well past their dude date of arrival, and was told that the items "cant be canceled." When I explained that I'd needed the items back in May/June when I was having a housewarming party, no apology on their part was provided. Very strange, indeed.
This report was posted on Ripoff Report on 06/23/2014 11:07 AM and is a permanent record located here: http://www.ripoffreport.com/r/Dot-Bo/internet/Dot-Bo-DotandBoDot-and-Bo-severe-discrepancy-between-the-shipping-time-provided-for-pur-1156820. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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