I recently applied to join Double Day Book Club. I signed up, paid the 13.90 on my debit card June 14, 2009, and then waited exicited to recieve the books. That night I noticed it said the account I created was pending. So I waited til morning to see when to expect my books. The next day I checked and they still did not have my account up. I went to my bank account online and it showed the 13.90 taken out. Instantly I got freaked I tried their email twice no response until the 3rd and forth email to them. They just replied to include my account number ect. But I don't have one that's my problem right. So I immediatley contacted my bank told them what was going on. I also realized they had also charged again this time 14.91 on June 15, 2009. Also every single one of the 8 books I ordered was Out Of Stock. Really or you just don't have the books? Anyways, I clicked and looked all over the site finally found a number. Presto!!! I called and let them know that I had been charged twice. This is what they said. " We charged the original amount for the books you ordered. We then charged the 14.91 the next day to verify that funds were in your account and that it should drop off." Ok lets re-evaluate what they just said. They said they charged me for the books on the 14th. After already having been paid, they charged a so called hold charge to verify funds. What? You already have been paid why would you need to verify more funds? For fraudulant actions? Probably! So I requested a cancellation of my account. Word for word I said, " I Do Not want your services, Books, or fraudulan actions. Refund or drop the hold on any funds I you have immediately.
I have contacted my bank and they are ready to proceed with fraud charges against your company." They released the funds back, closed the account. It did take three days for the whole thing to be worked out though. In reply to so many others that have the same problem. I too went into the negative for overdraft fees because of this company. Fortunatly I contacted my bank immmediately so they refunded all the nsf fees. Hope this helps and I have supplied the number I called that worked. I have seen several numbers for this company that are not the same as the number I posted here. That people have said is disconnected. Oh one last thing, do not contact the email they do not respond other than to tell you to supply them with info you don't have.