• Report: #1080624

Complaint Review: DoubleU Casino

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  • Submitted: Fri, August 30, 2013
  • Updated: Fri, August 30, 2013

  • Reported By: anonymous — Grants Pass Oregon

DoubleU Casino Sudden Policy Changes and Unfair Gaming Practices To Exhort Money From Players. Internet

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1. I paid $500 for a lifetime VIP membership so that i could get into their only casino with highroller machines with mega jackpots. Shortly afterwards they added new casinos with highroller machines and mega jackpots available to those who didn't have to pay to play. I feel cheated because i had to pay so much for a priviledge that is now given to everyone for free. I feel they have done this because many people will buy chips for a chance to win a mega jackpot.

2. Although in the beginning they own policy stated that everybody would be playing for the same jackpot available on a machine no matter the size of their wager so as to be fair to those players that have very little chips. Recently they institued a new so called "fair play policy" that is a total reversal of the policy in place when i purchased my lifetime membership and has robbed me of the joy and anticipation of winning a decent jackpot. Again i feel cheated.

3.DoubleU casino has been steadly tightening up their machines and making free chips, bonuses that we earn and share available less and less in an attempt to exhort more money from chip sales so that we can play. They also have a problem with 'sticky' dragging wheels, no matter how well or fair a machine has been playing if the wheels start dragging or some seem sticky you have two options: either get off that machine and find another or kiss you chips goodbye because the sticky wheels prevent you from getting anymore decent payouts and you will lose all your chips so very quickly. If it looks as if you are about to hit a jackpot,  big win or much needed bonus round you will suddenly be disconnected and booted off your machine. They always blame it on your internet connection or server or browser. but if i have their free chip or fan page open at the same time i won't get disconnected from them.

4. Two people can play the same machine at the same time and will also be playing the one you are on without your knowledge. Jackpots that i have invested so many chips in will sometimes disappear as soon as i get disconnected/booted. also have won Jackpots or big wins and got disconnected before the congratulations screen comes up so there will be no screenshot to send DUC support.


This report was posted on Ripoff Report on 08/30/2013 06:11 PM and is a permanent record located here: http://www.ripoffreport.com/r/DoubleU-Casino/internet/DoubleU-Casino-Sudden-Policy-Changes-and-Unfair-Gaming-Practices-To-Exhort-Money-From-Pla-1080624. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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