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  • Report: #743012

Complaint Review: Doubleday Book Club

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  • Submitted: Mon, June 20, 2011
  • Updated: Mon, June 20, 2011

  • Reported By: CltMom — Charlotte North Carolina United States of America
Doubleday Book Club
PO Box 916400 Rantoul, Illinois United States of America

Doubleday Book Club Misleading, Bait and Switch, Ripoff! Rantoul, Illinois

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I joined this book club several years ago and recieved books and read them.  I recieved a letter a few months ago reminding me of my obligation to order 4 more books.  SInce I now have a Nook and a Kindle, I wasn't excited about this.  However, I know I had to buy some books.  I went to the web site, logged in and ordered  4 books.  They came, I read.

Last week I recieved a notice that I had to order 4 more books, for a total of $72.96, to fufill my obligation.  I figured it was an error and tossed it.  Today I recieved another that said I would be reported to a credit agency if I didn't pay.  I called doubleday.

The girl on the phone was quite snotty, and has not been trained well in the "keep the customer happy" tradition.  She informed me that the $80 of books I ordered didn't meet the requirements to fufil my obligation.  One didn't cost enough, children's books don't qualify, yada, yada, yada.  I told her that was intentionally misleading.

She said "On page 24 of the catalogue" I never had a catalogue, and page 24? Really?

She said "There was a box on the top left of your checkout page that said the books weren't " - 

This is so misleading and a total switch and bait.  After I ranted for a while, she took $18 off what I owe.

Arguh!!!! 

This report was posted on Ripoff Report on 06/20/2011 11:40 AM and is a permanent record located here: http://www.ripoffreport.com/r/Doubleday-Book-Club/Rantoul-Illinois-61866-8400/Doubleday-Book-Club-Misleading-Bait-and-Switch-Ripoff-Rantoul-Illinois-743012. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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