- Report: #743012
Report - Rebuttal - Arbitrate
Complaint Review: Doubleday Book Club
Doubleday Book ClubPO Box 916400 Rantoul, Illinois United States of America
Doubleday Book Club Misleading, Bait and Switch, Ripoff! Rantoul, Illinois
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Last week I recieved a notice that I had to order 4 more books, for a total of $72.96, to fufill my obligation. I figured it was an error and tossed it. Today I recieved another that said I would be reported to a credit agency if I didn't pay. I called doubleday.
The girl on the phone was quite snotty, and has not been trained well in the "keep the customer happy" tradition. She informed me that the $80 of books I ordered didn't meet the requirements to fufil my obligation. One didn't cost enough, children's books don't qualify, yada, yada, yada. I told her that was intentionally misleading.
She said "On page 24 of the catalogue" I never had a catalogue, and page 24? Really?
She said "There was a box on the top left of your checkout page that said the books weren't " -
This is so misleading and a total switch and bait. After I ranted for a while, she took $18 off what I owe.
This report was posted on Ripoff Report on 06/20/2011 11:40 AM and is a permanent record located here: http://www.ripoffreport.com/r/Doubleday-Book-Club/Rantoul-Illinois-61866-8400/Doubleday-Book-Club-Misleading-Bait-and-Switch-Ripoff-Rantoul-Illinois-743012. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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