- Report: #472519
Report - Rebuttal - Arbitrate
Complaint Review: Doubleday Book Club
Doubleday Book Clubwww.doubledaybookclub.com Internet U.S.A.
Doubleday Book Club They don't honor their own discounts. Internet
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When I contacted them, customer service responded, but with a generic e-mail that did not address the issue at hand. It took me at least 2 more e-mails for them to really address the issue. And at that what they said is this :
The search that I performed brought up books that were available through their "BookSearch Plus" engine, and were not qualified for the reduced shipping rate. I thought that this was interesting since the search that I did, did not reveal these books as ones that were only available outside of their website. When I again e-mailed them to say this they said that the ISBN number would be there for a BookSearch book and not a member number. I'm sorry, I am supposed to know this as a consumer using their website? I have seen booksearch plus searches before, and the results come up plain as day saying that they are not available on Doubledaybook club but through BookSearch plus. The books I ordered did not say that.
I have to say that when I told them to cancel the order if they were not willing to honor their comittment, they did so immediately. And they also cancelled my membership before I was able to get back online and do another search for James Rollins books to prove that the search engine is at fault.
I guess that is another way that they get you. They promise you a discount and then don't give it to you, hoping that you don't complain and you will pay the higher amount.
This report was posted on Ripoff Report on 07/23/2009 06:25 AM and is a permanent record located here: http://www.ripoffreport.com/r/Doubleday-Book-Club/internet/Doubleday-Book-Club-They-dont-honor-their-own-discounts-Internet-472519. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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