• Report: #962047

Complaint Review: Doubleday Large Print Book Club

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  • Submitted: Tue, October 30, 2012
  • Updated: Tue, October 30, 2012

  • Reported By: Lynn — St. Charles Missouri United States of America
Doubleday Large Print Book Club
PO Box 916400, Rantoul, IL 61866 Internet United States of America

Doubleday Large Print Book Club Doubleday Unreasonable and Poor Service Internet

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I signed up for Doubleday Large Print book club on behalf of my aging mother-in-law who wanted large print books to read.  I ordered a few books under the initial contract and they were received.  Within a few days, my mother-in-law went into an assisted living center and was unable to enjoy any further books.  I did not ask for my money back or ask to be released from my contract.  I did call and ask that they allow me to purchase something other than Large Print books (regular books, audio books, calendards, DVDs, anything really that my family could use.)  I thought this was a reasonable request.  I was told that the club only offers Large Print books and that I would be required to fulfill the purchase requirements.  A few months later, I received a notice that the Club had charged $99.24 to my registered American Express for "the four remaining books required to complete the membership."  The total was calculated by "taking the number of remaining books I agreed to buy, multiplied by the club's average book price (including S&H and sales tax.)"  I went online to place an order, but after I spent 30 minutes making selections, I was told my account was suspended, to call customer service.  I called customer service and spent 10 minutes waiting for an answer.  When I finally got one, I was told I could not buy anything other than Large Print books - despite the fact that I had found otherwise through the website.  I complained, but was given no other options.  I picked out four books - which come to a total much less than the $99.24 I was charged even when adding S&H and tax.  I again asked about this and was given no other options.  This seems outrageous to me.  I won't be using Doubleday for anything else in the future.

This report was posted on Ripoff Report on 10/30/2012 10:36 AM and is a permanent record located here: http://www.ripoffreport.com/r/Doubleday-Large-Print-Book-Club/internet/Doubleday-Large-Print-Book-Club-Doubleday-Unreasonable-and-Poor-Service-Internet-962047. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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