• Report: #1166177

Complaint Review: Doubledown Casino (IGT)

  • Submitted: Wed, July 30, 2014
  • Updated: Wed, July 30, 2014

  • Reported By: Brooke — Fruita Colorado
Doubledown Casino (IGT)
Internet USA

Doubledown Casino (IGT) Glitch in their system-lost 19 million chips-told basically to shut up and they closed my case. Internet

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I have played Doubledown for many years now. This is concerning my mobile cell phone game. I buy chips about 3 times a year. I spend $100.00 each time. On Sunday July 27, 2014 I entered a tournment. During the tournment when I would win it would not add it to my winning (tournment winnings not my chips)

I logged off and logged back on. I tried to play again and it still did not work. I left the game and went about my day. Sunday night I went in to see if everything had fixed itself. It showed I had $183,000 left out of 19 million.!

When I contacted them ( I still have all emails, I will store them for a class action suit) They said "

Hi Guest,

A response for your issue has been provided.

We are sorry to hear you were disconnected while playing tournaments on your mobile device. After you are disconnected, you will be able to re-enter the tournament by selecting tournaments in the casino lobby. You should be prompted with a box that shows you are in an active tournament, you can enter your active tournament by selecting "okay". Please note that this prompt will only show after the first disconnection. "

THIS HAD NOTHING to do with my problem!

They also suggested:

5. If still not working at this point, we suggest uninstalling and reinstalling the app.

6. If you have not updated your device the latest version of iOS, please do so.

Hopefully this information will help resolve future disconnect problems.

Thank you for contacting us and best of luck in the casino!

I responded again through my desktop computer, they quickly corrected me telling me to contact them via my mobile phone.I got on my mobile phone and again explained my missing money (chips) I also had uninstalled and reinstalled Doubledown casino as per their request !...this is what they said...

Hi Guest,

A response for your issue has been provided.

We apologize for any confusion with this issue.

You are currently contacting us from a Guest account that was created today. If you want to switch to your Facebook account (where your chips are), please follow steps below:

WHAT WHAT WHAT!!!! They told me to do this...now they say..."who is this>" ...

then they did this

Hi Guest,

Ticket has been closed.

We have responded to this issue in contact #16049-1102576. We are closing this contact to avoid any confusion. Please check your emails for further details on our response.

So they stole my chips,,



Best Regards,

This report was posted on Ripoff Report on 07/30/2014 01:34 PM and is a permanent record located here: http://www.ripoffreport.com/r/Doubledown-Casino-IGT/internet/Doubledown-Casino-IGT-Glitch-in-their-system-lost-19-million-chips-told-basically-to-sh-1166177. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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