ED Magedson – Founder
Doug herbertNorth carolina North carolina, North Carolina USA
Doug herbert Worst company ive ever dealt with North carolina North Carolina
To make it extremley clear, Doug herbert is the worst company ive ever had to deal with! A few months ago i purchased what was suppose to be a 393 stroker crank for a 351w,i received the crank and it appeared to be what they advertised,about a month later i took the crank out the box to take it to the machine shop to get the assembly balanced ,as i looked at it the rod journals looked kind of small so i took one of my rods to see how it fit on the crank well thats when i found out the crank they sent was not for a 351w but a 351c. I immediately called and Told them the crank they advertised for a 351w is incorrect. I got my invoice with the part numbers and the sales rep agreed that it was the wrong crank.he told me to send it back with copies of the invoice and they would take care of it,that was a month ago,i call and they claim they working on it,weeks go by i doent here nothing from them,i call again and the sales guy that i originally spoke with name (chris) says he has nothing to do with it anymore (with a atitude). So i spoke with bruce after being put on hold for 25minutes,he claims they ordered the correct crank and they waiting for it to come in.If i doent receive the correct crank by the end of this week im going to take further actions.Ive dealt with a lot of companies in my life time and doug herbert is the worst his customer service is a joke and i let other car guys who i talk to know.do not order from doug herbert!No integrity,dishonest,doent correct their mistakes,to whoever reads this buy from summit,jegs,cnc and just about everybody else except doug herbert. i wonder if this guy knows his business is being run into the ground.
This report was posted on Ripoff Report on 05/13/2013 08:42 PM and is a permanent record located here: http://www.ripoffreport.com/r/Doug-herbert/North-carolina-North-Carolina/Doug-herbert-Worst-company-ive-ever-dealt-with-North-carolina-North-Carolina-1050719. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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