- Report: #1124075
Report - Rebuttal - Arbitrate
Complaint Review: Downloan-Genius
Download-Genius Superior Download Fraudulent taking of money from account London United Kingdom
*Consumer Comment: Brilliant Download
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I was looking for an e bookand came across this site which says they can legally give access to downloads of books. The promotional cost was $1.99 for three days. I signed up for the service and then tried to download the book. The next window was Superior download and the email address plus the log in which I signed up for would not work.
I contacted the company and they took a day to respond, saying that there are sometimes problems like these but to try again. I tried again and got the same error message. I sent them an email saying I wanted to ancl the membershipbecuse it did not work.
I then got an email for them saying three days had now passed and I had been signed up for the full membership at a cost of $49.95. I contacted them again and told them I had alredy cancelled the membership before the three days were up and i wanted a refund.
They then responded outlining their terms and conditions which say that after three days you are signed up for full membership. I pointed out to them that their terms and conditions say I can cancel the full membershipwithn 27 days of it coming online and I wowud get a full refund. I have not heard back from them and I doubt I will.
These people prey on the fct that your member ship login doesnt work...then they take their time getting back to you - so the three days have past. Then they charge your credit card with the full membership and avoid any further emails from you.
I thin they should be reported and blocked from using this site as it is a scamand there must be thousands of people who are taken advantage of this way.
This report was posted on Ripoff Report on 02/16/2014 11:59 PM and is a permanent record located here: http://www.ripoffreport.com/r/Downloan-Genius/nationwide/Download-Genius-Superior-Download-Fraudulent-taking-of-money-from-account-London-United-K-1124075. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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