I am filing a complaint about the Downtown Centre 7 Cinema in San Luis Obispo
for many reasons.
This movie theater is runned by a bunch of Cal Poly or Cuesta College students. Their service is terrible as what you pay for isn't what you get. Movie tickets continue to increase and nothing gets updated at this place.
I noticed many times ticket staff reading or studying textbooks in the ticket booths, ignoring people waiting in line. They are slow, they really take their time when you pay for a movie ticket. Discounts are nothing, if your a child or serior, really a no big breaks on discounts so small but more than what student get for discounts example.
The theater is dirty and the seats are horrible. You walk in, you see plenty of people leaving their feets on the chair where the ushers do nothing to ask them to put their feet down. They don't even bother to come in and inspect the audience at all. Forget it if you have a noise complaint or tell them to do something when their is a complaint in the theater. People come in, sit in front of you, you have to move to another seat where no one is in front of you because the theater is flat, all of them are. When people leave their feet on the chairs in your roll, you can feel it like someone is kicking the chairs, even from the oposite side. It sucks and the seats are sticky with coke and candy. Also the theater screens have spots on them and on top of that, the audio or stereo quality is aweful.
I mean really, they raise their prices all the time and they can't update anything or make changes to make customers happy.
On top of that, they ignored my complaint, they never responded to my letter and if they did, I would post it to show their response.
Listen, I know the movie business is a rip off and theaters are losing money from these so called greedy actors asking too much to work 2 months or so and walking away with $5, $10, $15 million and more and on top of that making the royalities on the film for years to come. I know it sucks that theaters have to pay big bucks and rent these expensive films. I agree, everyone is getting ripped off everywhere.
I am making a rip off complaint though to explain that here is a theater that is doing nothing about it. I remember in 2004, they stopped a movie on a Jim Carey film asking for donations but ask Jim Carey, he makes $20 million per film but asking people who have an average low salary living or even students to donate? I don't disgree with donating money, I disgree who they are asking. Do you think it is right to ask someone who makes $7.50 an hr versing an $20 million dollar actor? There are some many actors in the big screen films that are making $40 million a year or less or more but seeing a movie is not cheap anymore. Less people are going since inflation started in 2003 and now in 2007, people are complaining about going to the movies. People are not getting what they pay for but the actors, producers, the directors and so one are walking away rich.
However just let me make this simple rip off report to example on how some movie theaters are just ignoring the problems and doing nothing about it.
If Downtown Centre 7 Cinema San Luis Obispo changes, great I will recommend them and send a letter of recommendation to them if they do but when the years they started back in 1994 till now, they have done nothing to improve and people, this theater does make money. They have full shows and I know if there was a choice people would go somewhere else but San Luis Obispo is limited for movie theaters, where have 3 in this town and one International film theater called the Palm theater wish I love this place.
Anyway if you are thinking about go to the Downtown Centre 7 Cinema San Luis Obispo, think twice and go to another theater where it is cheaper with better service.
There bathrooms are dirty as well and to think how many staff they have running the place, the place is not getting special attention for quality
San Luis Obispo, California