I ordered lingerie as a gift for Christmas. This was ordered on Mon Dec 19 01:23:50 PST 2005. I used Priority Shipping, meaning my order should have arrived within 2-3 days of being SHIPPED, not of being placed. I was hoping to get it by Christmas, unfortunately I did not place it early enough. None of the items that I ordered were on back order, as I read through the site's shipping terms. However, even if they had been on backorder, if an item that you order is on backorder, we will ship it as soon as it becomes available. If an item that you ordered is no longer available, we will notify you. Backordered items over 60 days will be cancelled.
I have received 1 e-mail response from Doxy Lingerie in response to my numerous inquiries regarding my order. Below is the following correspondence.
"All of our suppliers are closed between Christmas and New Years. Your order will be shipping next week.
This e-mail was sent on 12/30/2005, and it made sense that they would be closed. I simply was figuring it would take a week or so longer. However it is now the 4th of February and I have not heard, nor seen anything from Doxy lingerie. I even sent them an e-mail asking to cancel my order and refund my credit card.
"Cancellations are granted if your order has not yet been shipped. If your order has left our warehouse, your order cannot be cancelled, it can only be returned for store credit. You must obtain a cancellation # by emailing email@example.com or your order cannot be cancelled." My order says that it has been placed not shipped, when I check it. However I have yet to receive a cancellation #.
I expect that I will not hear from this company anytime soon, so I am beginning the process of taking them to small claims court. In an ideal situation, this company would refund my credit card, and send me the merchandise that I ordered at their expense, as a show of good faith. However that is not likely to ever happen with this company.