• Report: #319729

Complaint Review: Doxyonline.com

  • Submitted: Thu, March 20, 2008
  • Updated: Thu, March 20, 2008

  • Reported By:Meridian Idaho
Doxyonline.com
11088 Millpark Drive STE 136 Maryland Heights, Missouri U.S.A.

Doxyonline.com, Doxylingerie.com, Jennifer Lutke DOXYONLINE POOR CUSTOMER SERVICE NO RESPONSE TO EMAILS.. INSULTS CUSTOMERS! Maryland Heights Missouri

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I purchased 4 items from Doxylingerie.com, i made SURE that all items that i purchased were listed as 'INSTOCK", as i had a Vacation planned in a month and wanted the items before i left. I periodically checked my order on their "order status page" and the tracking and shipping info was blank. After 12 days, I decided to call their "Customer Service" number MULTIPLE TIMES -NO ANSWER and YOU CANT LEAVE A MESSAGE.

SOOOOO... I emailed them to ask what was going on with my order:

Hi I placed an Order on Mar 3rd, and have yet to recieve it... Could u please let me know when it will ship? I purchased these items that you did have in stock specifically for a vacation and photoshoot that i am planning in Las Vegas. We depart on Mar 25th. I need them here no later than Friday Mar 21st. My order number is
yhst-*************-***** Thank You

NO RESPONSE... AGAIN.

i repeatedly tried to call their number again and again -still no answer
AFTER 5 DAYS I EMAILED THEM AGAIN on MAR 12th:

Where is my order? If i dont hear back from you by 2pmPST tomorrow. I will be calling my bank and issuing a charge back. You dont answer your phone or respond to my emails. This is ridiculous. yhst-41531193861063-42955

FINALLY A WEEK LATER on MAR 19th I FILED A COMPLAINT WITH THE MISSOURI ATTORNEY GENERALS OFFICE after researching this company and finding out about all of the COMPLAINTS AND CHARGES AGAINST THEM:


From: Jordan H (********@******.com)
Sent: Wed 3/19/08 3:44 PM
To: customercare@**********.com

Since u refuse to respond AND be reached by telephone - I filed a complaint today with the Missouri Attorney Generals Office.

Thanks

WOW 4 MINUTES LATER A RESPONSE FINALLY!!!!!!

Here is what i received back:

From: Doxy CustomerCare (customercare@doxy******.com)
Sent: Wed 3/19/08 3:48 PM
To: Jordan H (********@********.com)

No problem. We've gone ahead and cancelled your order and released the authorization on your credit card. Take care.

Doxy

They then went on to send me OVER 30 HARRASSING EMAILS AFTER I REPEATEDLY TOLD THEM TO NOT EMAIL ME..

MAKING FUN OF MY AGE, SAYING THAT I CANT DO MORE THAN 2 THINGS AT ONCE..

FUNNY HOW ONCE YOU GET THE GOVRNMENT INVOLVED THEY REPLY...

I HAD TO FILE A SECOND COMPLAINT WITH THE AGS OFFICE FOR HARRASSMENT.

DO NOT BUY FROM THIS SHADY COMPANY AND WARN EVERYONE YOU KNOW TO NEVER PURCHASE ANYTHING FROM THESE PEOPLE.. A WASTE OF TIME!!

HERES SOME "FREE ADVERTISEMENT"

Twix_gurl
Meridian, Idaho
U.S.A.

This report was posted on Ripoff Report on 03/20/2008 03:14 PM and is a permanent record located here: http://www.ripoffreport.com/r/Doxyonlinecom/Maryland-Heights-Missouri-63043/Doxyonlinecom-Doxylingeriecom-Jennifer-Lutke-DOXYONLINE-POOR-CUSTOMER-SERVICE-NO-RESPO-319729. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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