• Report: #669895

Complaint Review: Dr. Arthur Glosman DDS | Ripoff Report Verified™ …businesses you can trust. Dr. Arthur Glosman DDS general cosmetic, restorative dentistry, specializing in porcelain veneers, whitening (zoom), sedation dentistry, dental implants, dental bonding, & metal free restorations. Dr Arthur Glosman takes pride in his loyalty, integrity and honesty to all patients. Commitment to 100% patient satisfaction.

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  • Submitted: Thu, December 09, 2010
  • Updated: Thu, June 19, 2014

  • Reported By: Arthur Glosman DDS — beverly hills California USA
Dr, Arthur Glosman DDS,
450 N. Roxbury Dr. Suite 222 Beverly Hills, California United States of America

Dr. Arthur Glosman REVIEW: Dr. Glosman dedicated to total customer satisfaction. Dr. Glosman's past and current approach to dentistry is focused on providing the highest quality of treatment customized for each individual patient. Helping patients to get back the lost beauty of their teeth, he has enabled them to improve the quality of their life by boosting their inner confidence and outer looks. Dr. Glosman loves what he does, and above all else he loves the way he's able to enrich peoples lives.
*UPDATE: Dr. Arthur Glosman pledges his commitment to his patients and Ripoff Report Corporate Advocacy, Business Remediation and Customer Satisfaction Program. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. Dr. Glosman recognized by Ripoff Report Verified™ as a Safe business service

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Ripoff Report Verified™ REVIEW:

EDitor’s UPDATE: Positive rating and recognition has been given to Dr. Arthur Glosman DDS for his commitment to excellence in, cosmetic dentistry and customer service.

Ripoff Report’s discussions with Dr. Glosman have uncovered an ongoing commitment by him and his staff to 100 % total patient satisfaction. This means that patients can expect that the company will work towards finding a mutually satisfactory resolution to any complaints or concerns. Dr. Glosman listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.

Dr. Glosman explained to Ripoff Report that his personal philosophy is that his patients are a precious resource. [continued below]....
..... As a successful Cosmetic Dentist, Dr. Glosman feels it is critical to listen to his patients and respond properly. By always putting his patients first, Dr. Glosman maintains a successful, world class cosmetic practice .

The wide array of dental options allows patients with different dental problems to easily get treatment for their particular problem all under one roof by visiting the luxurious office accommodations on the prestigious Roxbury Drive in “The 90210.” The comfortable and spa-like environment of Arthur Glosman DDS makes patients feel more relaxed than typical dental offices. So, people feel very comfortable while getting treatment from Dr. Glosman when compared to other offices in Los Angeles.

"The results are brilliant, and one of the main reasons our clients come from as far away as Switzerland, France, Germany and Moscow to achieve them. It is also why we have been recognized by a host of the nation’s top broadcast networks and publications and enjoy a celebrity client list. Another factor behind our success is the superior dental experience we provide.”

Dr. Glosman's approach that has been beautifying the smiles of Beverly Hills for years is a holistic one. Dr. Glosman not only looks at the health and attractiveness of your teeth, but additionally examines how your smile fits into the bigger picture. Dr. Glosman explained .. “Our Dento-Facial approach to dentistry serves to marry the form and function of the face to the shape, size and color of the teeth.” Dr. Glosman takes his passion seriously, and he’s passionate about cosmetic dentistry. That’s because he has an extensive background in the dental field as well as with art appreciation. Such a background allows him to provide cosmetic dentistry that doubles as artistic dentistry that will grace you with a smile that can dazzle, charm and delight for a lifetime.

The information provided in this report below is based on comments made by Dr. Arthur Glosman during an on-site inspection held by a third party verification company with no biases toward Dr. Glosman’s practice.

Dr. Glosman is Ripoff Report Verified
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..

Dr. Arthur Glosman runs a full service Cosmetic and Restorative Dentistry Practice located in Beverly Hills, CA. The basic business model is all about superior service and quality patient care. The business was built on giving and creating an extraordinary experience for patients from the moment they walk in to the moment they walk out. Everything is centered around patient comfort and making sure they receive World Class quality of work and level of service. Dr. Glosman attests, “It can’t be received anywhere else. I try to extend myself and do everything that makes my patients happy. I put my heart and soul into my practice.”

The practice gains new business through referrals and advertisements on the internet. Dr. Glosman states:

“Every patient is gold and every patient is treated as gold. Every patient is a VIP patient and the process is slow. When you have a slow process, it allows me the time to spend with every patient. My patients know they are the only ones that I am focusing on at that moment. This is a boutique practice. We take one patient at a time and I focus all of my attention on what my patient’s needs are. I don’t have different things going on at different times. People come here for a healthcare purpose and are scared. They have fears and my job is to lay those fears to rest. ‘To make sure they come out with a really happy and positive experience. It’s about turning bad experiences into good ones.”

Lobby

Arthur Glosman DDS Cosmetic & Restorative Dentistry Patient Care Process

The service offering and process is simple: new patients come in and select the work that they want, they get to try dental work with temporary cement. When they love it, they sign off on the work and then permanent cement is used. The practice is fully concentrated at all times to make sure that the patient is comfortable and satisfied during every phase of the process.

When asked to describe a circumstance in the past when a patient was dissatisfied, Dr. Arthur Glosman provided this example:

"In 2009 a patient picked a color of veneer that she liked and agreed to it. She signed off on it. After I cemented those veneers, a month later she decided she wanted them even lighter. Based on her pre-existing medical condition, her teeth were already severely worn down……I’m very conservative with my dentistry. I do not aggressively prep teeth down. She already had worn down teeth. I did all of my conservative work, cemented the beautiful teeth on. She was as happy as a clam. She took photos, headshots. She called me and wrote me letters about how beautiful and wonderful everything is. All of a sudden something clicked in her mind about having them whiter than they already were. I explained to the patient that it would not be in her best interest to remove and redo perfectly beautiful veneers that she had picked and approved because it would do more harm than help her teeth due to her pre existing dental condition. She ran the risk of multiple root canals if her teeth were touched to many times. I had to do what was in her best interest and that was to leave her beautiful teeth alone. My goal is not only to make my patients happy from a cosmetic point of view but to keep them healthy from a medical point of view.”

This is not a common complaint for the practice, just a rare example of a patient receiving exactly what she wanted, and then suddenly changing her mind a few months later out of the blue. She had every opportunity to let me know what she wanted modified, before the veneers were permanently cemented. She said she loved the color and shape, and wouldn't change a thing, that’s all I can go on. The reason there are very few complaints is due to the processes in place to have continuous contact with each patient before the final work is started.

When Dr. Arthur Glosman was asked “what does it mean to you and your company to be a part of Ripoff Report’s Corporate Advocacy Business Remediation and Customer Satisfaction Program?”, he answered:

“It means a lot. I feel that being part of the Corporate Advocacy Business Remediation and Customer Satisfaction Program allows for a certain level of justification and understanding that patients will get from my perspective. If a person only has one perspective, they really can’t make a fair judgment. If you have information on both sides, consumers are smart enough to figure out where the truth lies. If you look at someone with this really great record and you see one blemish, or spot on their record that there is no justification for, they’ll probably figure that complaint is incorrect. I’m happy to be a part of the program because this program allows the consumer to see that this complaint has no merit or justification to exist. It provides a platform to show that everything I did was what the patient wanted and asked for and in the patients best interest at all times. I think [when equipped] with information on both sides, consumers can see my spotless record prior to this situation and this one complaint has no basis to even exist.”

Arthur Glosman DDS Cosmetic & Restorative Dentistry

"My goal with each patient is to give them a unique one of a kind ” Boutique Dental Experience” that leaves them happy, excited, confident, tranquil and unafraid of the dentist. I want my patients to feel that they stepped into a safe place. A stylish and chic dental office that pays attention to the smallest details. A place who’s surroundings are meticulous and clean which translates into the type of dentistry they will receive. A place of sophisticated elegance inspired by down to earth human relationships.

It's easy to distinguish a top cosmetic dentist by their expertise. Although most cosmetic dentists are well versed in restorative techniques, a true cosmetic dentist, such as Dr. Arthur Glosman, has complete mastery of the field through years of additional studies and special training. With a vast background in art and eye for beauty, Dr. Glosman was naturally drawn to his field. Many are likewise drawn to our exclusive dental spa, thanks to our extensive experience, advanced procedures and personalized care. We offer a wide scope of cosmetic dentistry options that can improve your smile as well as your life. Dr. Glosman uses the state of the art techniques and equipment to help beautify his patients smiles. Patients can read Dr. Glosman's testimonial s and scroll through his before and after photos that have transformed real peoples lives. Dr. Glosman gets the greatest satisfaction from the happiness he brings to peoples lives.

Our staff is also highly knowledgeable and compassionate, providing prompt answers to your questions and even prompter attention to your every need. Ani our personal concierge is part of our staff, ready and willing to help you with everything from procedural questions to recommendations for area restaurants or venues. The spa itself adds another layer of comfort and panache. It boasts sophisticated yet calming décor, wide windows and fresh flowers on a regular basis.” ~ Dr. Arthur Glosman

Room

Dr. Arthur Glosman continues to deliver 5 star dentistry and service to all his patients.

Dr. Glosman comes from a long line of health care providers. He has always known he was going into the field of dentistry, so he could help others. Growing up around physicians and dentists he understood and saw first hand how important it was to show empathy and care towards patients. He knew patients had a fear of dentists, and his goal was to give them a positive experience. Dr. Glosman knows people have many choices when they pick a dentist, but health care should not be compromised because you only miss it when it's gone. So it's important to have the best dental care you can get and Dr. Glosman believes in provides the highest level of dental care.

Patient Testimonials:

"From the moment I walked into Dr Glosman’s meticulously clean office I knew I was in the right place. Starting with my initial consultation all the way through to the finished product (9 crowns) Dr Glosman explained every step of the procedure and addressed all my questions and concerns. He cared for my emotional well being more than any other dentist I’ve known. I’ve had so much dental work done throughout my life and there is no doubt that Dr Glosman is an elite cosmetic dentist with a bedside manner to match. The office staff and dental hygienist were both friendly and informative. Thank you Dr Glosman for going above and beyond to ensure my satisfaction. The results were amazing. You made my smile better than I ever expected.” - Rob P.

"MY VENEERS ARE EXQUISITE!! I’ll start by saying that I’ve had almost every dental procedure you could imagine over the years–crowns, bridges, veneers, root canals, implants, extractions, etc. Most of these experiences have been unpleasant, to say the least, and most of the work has had to be done over. I was in need of redoing my veneers (which were very old) but was very apprehensive about doing this because of the potential pain and my history of distastrous dental experiences. However, a friend of one of my best friends recommended Dr. Glosman, and my husband and I went in for a consultation and were immediately impressed. We decided to go for it and commit to redoing veneers and a bridge (nineteen teeth total) and the work was completed today. I am ecstatic with the results!!! Dr. Glosman is not only a true professional, he is an artist who has an extraordinary eye for design and his attention to detail and patients comfort are of utmost importance to him. As is all of this is not enough to impress, the process I just went through with Dr. Glosman was practically painless!. He has renewed my faith dentistry. This has been the most pleasant dental experience I’ve ever had…not to mention that his office is stunning and his staff is equally impressive, kind, professional, and talented. Please take this advice and seek out Dr. Glosman…you’ll be very thankful you did!” - Cynthia B.

"Dr Arthur Glosman is an exceptional individual in every way that it it possible to be exceptional. At his core is a burning desire to do better, be better, and most importantly to help people. He strives for perfection and lands on excellence in all that he puts his hands to. Dr Glosman the human being cares and is committed to the highest level of integrity possible. It is an honor to have gotten to know him as a dentist and on a personal level as well. Dr Glosman the Cosmetic Dentist strives to give not only the best and most amazing outcome possible, but he also strives to give an enjoyable and pleasurable experience as well. He took my smile from good to great, all the while making sure that I was comfortable and was enjoying my experience. His attention to detail and results left quite an impression on me. As soon as I found out how his mind worked and saw his passion for the best results achievable, my decision as to which dentist I would use became an easy one. I had seen all of the top dentists in town, and there was just no comparison. Dr Glosman just cares more than any dentist I have every met. He teams up with you to accomplish the ultimate goal of an amazing and natural looking smile. I hope you do yourself a favor, and pay this man a visit. You won’t be sorry you did.

Dr. Arthur Glosman recognizes that the one complaint posted on Ripoff Report (whether true or not) was an issue that need to be addressed, not ignored. Like anyone of us that gets complaints, and will all get them, .. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report’s Investigation Dr. Glosman has continued his unwavering commitment to a great patient experience.

In summary, after our review, which included discussions with Dr. Glosman, Ripoff Report is convinced that Dr. Glosman is committed to quality delivery of services resulting in total patient satisfaction.

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.

NOW TO THE ORIGINAL REPORT THAT WAS FILED

-------------------------------------

Dr, Arthur Glosman DDS, Arthur Glosman DDS, cosmetic and restorative dentistry. Arthur Glosman DDS, cosmetic and restorative dentistry, is a (((REDACTED)))! Beverly Hills, California

NOTICE: About the Report below.
Ripoff Report (((REDACTED))) offending words and false accusations/statements because we found what was posted to be completely false and ridiculous.. If the posting was true, there would have been legitimate proof or some sort of documentation. The claims were absolutely ridiculous. Ripoff Report was not sent any evidence for the claims the author of the Report below made. As a matter of policy, when a business joins the Corporate Advocacy, Business Remediation and Customer Satisfaction Program, .. Ripoff Report always emails everyone that filed a complaint so the member business could make things right with them…  our program calls for the member business to err on the side of the customer. It is our opinion, the Report below is bogus. Ripoff Report had a 3rd party verifier inspected the offices of Dr. Arthur Glosman who was found to be an extremely qualified and legitimate Dentist with the credentials and experience supporting this fact. If the doctor was that bad, Ripoff Report would have negative Reports about Dr. Arthur Glosman from real patients. Why? because Dr Arthur Glosman’s Ripoff Report below has been listed on Ripoff Report at the top of Google since 2010. If Dr Arthur Glosman was in any way bad, more patients would have posted comments or filed new Ripoff Reports. Take the report below with a grain of salt.

About a year ego, i paid Dr, Arthur Glosman DDS, of Beverly Hills, Ca, over $30,000 in cash, for a new porcelain veneers. At first he was super nice, as soon as i paid the full amount in cash, up front, per his request, he changed drastically! He totally DESTROYED my teeth! I now have gray shade of teeth/veneers, i have a lot of pain in discomfort, my veneers are so poor quality, thy keep falling, i can't eat any hard food, i lost 15 pounds eating mostly soft baby/like food, if i sink my teeth in to apple, or nuts, or bread, the teeth/veneers fall off! I am sad, cry a lot, do not smile like i use to. When i confronted Dr, Arthur Glosman DDS, he immediately requested another $40,000 in cash, and for me to sign a declaration that he prepared stating that i will not take legal action against him! As soon as i refused to sign that paper he refused to take care of my teeth/ per his agreement, life time warranty! I am now filling class action case, we have so far 6 unsatisfied x patients of Dr, Arthur Glosman DDS, of Beverly Hills, Ca, and, Las Vegas, Nevada, please contact me if you want to come aboard, help us put this dentist out of business! Thank you.  


This report was posted on Ripoff Report on 12/09/2010 02:35 PM and is a permanent record located here: http://www.ripoffreport.com/r/Dr-Arthur-Glosman-DDS/Beverly-Hills-California-90210/Dr-Arthur-Glosman-DDS-Arthur-Glosman-DDS-cosmetic-and-restorative-dentistry-Arthur-Glo-669895. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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