Complaint Review: Dr. Bizer's Visonworld - Louisville Kentucky
Dr. Bizer's Visonworld I still can't see after going back 4 times. Louisville, Kentucky
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I went to Bizers to get new contacts. After 4 visits and countless hours waiting I still can't see out of the contacts. The initial contacts exam took about 5 minutes. After tyring on a temporary set that were not correct they had me try on at least 5 other temporary sets, each time changing the prescription a bit. I could have just gone there and started trying on different sets of contacts until I found the correct prescription. This was on the first visit. They said to take the temporary set home and try them for a few days. I did this, then went back only to sit and wait again and go through the same process. I took another pair home to try for a few days. I had a 3rd visit, this time the right eye prescription was good but the left eye was not. Once again I took home temporaries to try. On my visit back today I waitied an hour and one half, then checked at the desk to see why I hadn't been called back yet. They apologized stating my name had been crossed off the list, someone thought I had already been seen. They promised I would be seen next. Twenty minutes later I am still sitting there. I went to the desk and requested they return my money and we could each go our own way. They refused to return the money for the examination. I advised since I still couldn't see, the exam must not have been a good one and I would like my money. I pointed out a large sign on the wall that says "30 days money back quarantee if not fully satisfied". The lady said, "oh that means on materials only". The sign didn't say that. I am out the money for the exam (the insurance paid for the materials). Do yourself a favor, don't go to Bizers unless you have money to toss down the drain and hours you want to spend in a waiting room for dismal results.
This report was posted on Ripoff Report on 02/14/2010 02:23 PM and is a permanent record located here: https://www.ripoffreport.com/reports/dr-bizers-visonworld/louisville-kentucky-40258/dr-bizers-visonworld-i-still-cant-see-after-going-back-4-times-louisville-kentucky-569447. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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