If you are thinking of coming from afar to see Dr Erin Elster in Boulder, Colorado, enticed by all her published research and web site testimonials re MS, Parkinson's and other chronic diseases and illnesses, then don't! She is rude, snappy, abrupt, arrogant, patronising, uncaring, and totally lacking in customer service and counselling skills.
Diagnosed with MS 12 years ago and suffering from a mixture of sensory and mobility symptoms, I came all the way from England in desperation and at great personal cost. I didn't get a welcome or a thank you once. In fact, on my 1st visit after grudgingly being told that there was just about time for the treatment that was supposed to be incorporated, I was snapped at, accused of making her late for her next client and practically thrown out of the office!
If I ever asked her a question, she was self-admittedly defensive, sneered, and treated me like I was attacking her credibility and once when I tried to ask for reassurance if I followed her program of treatment on the basis that I'd been down that route before to no avail, I was told not to dump my past experience with health care practitioners on her.
When I asked her to explain the fact that my TyTron scan results looked the same before and after the chiropractic adjustment (the middle line should be straight afterwards not wavy, showing that the nervous system is now functioning normally), she fobbed me off and accused me of having trust issues and told me to go get a PhD in Thermography if I wanted to know more, and when I showed some concern over my continued symptoms, she told me that it wasn't her role to counsel me and referred me to a very expensive psychologist. This is total and utter nonsense.
Every health care practitioner needs to have counselling skills as they are dealing with hurt and anxious people. Her attitude was constantly confrontational and she told me more than once that I should maybe go elsewhere. She was also very rude and disparaging about other upper cervical chiropractors, accusing them of "copying her while not achieving her results" (a lie as they have the same training), while they are all very polite towards and respectful of her.
In addition, Dr Elster's office is a most unprofessional setup comprising of only her and no receptionists or other staff, which really doesn't live up to her supposed success in her field. It is like a morgue. The waiting room is a silent zone where you wait to be beckoned into her room with a very witch-like bony finger. Before and after your corrections you have to lie unmoving on a table under a blanket in another silent room where you look and feel like a dead body surrounded by others!
Furthermore, her office visits run at $20 more than most other IUCCA practitioners and her initial consultation fees are an extortionate ripoff. They don't include a vital computerized range of motion test, which meant that she was only correcting half the problem + she omitted to take 2 important and necessary open-mouth X-rays. She was also not monitoring me regularly enough, so I was sitting around in a hotel room paying exorbitant costs when my spine was out of alignment. In fact, the last month would have cost me $2000 to be seen twice, which is totally insane! Of course she has a "no guarantees" policy, so when her treatment failed to achieve results for me, she would have been able fall back on that.
Finally, in desperation I transferred to another IUCCA practitioner on the east coast, where my experience has been nothing but positive. He is all the things that Dr Elster isn't. Unfortunately, I had to find out the hard way, so I want to warn others. Don't be fooled by her claims that she is the best, go elsewhere!