Ripoff Report Needs Your Help!
X  |  CLOSE
Report: #659117

Complaint Review: Dr. Folasade P. May - Internet

  • Submitted:
  • Updated:
  • Reported By: No one really cares — Boston Massachusetts United States of America
  • Author Not Confirmed What's this?
    • Why?
  • Dr. Folasade P. May 55 Fruit Street Internet United States of America

Dr. Folasade P. May Dr. Fola May, MGH, Massachusetts General Hospital, BIGELOW 9 Medical Care Unit, 55 Fruit Street, Boston, MA 02114, Nurse Bartlett, Margaret Bartlett, R.N. Lying in my medical record, uncaring doctor, uncaring nurse, liars, mafia styole health care. Internet

*Author of original report: Letter from Department of Health & Human Svcs.

*Author of original report: Letter from Department of Health & Human Svcs.

*Author of original report: Update..answer from The Board of Medicne

*Author of original report: Update..answer from The Board of Medicne

*Author of original report: Hi Stacey..................

*Consumer Comment: Before you start screaming "lawsuit"

*Author of original report: Latest Follow-Up from MGH and me to MGH.....

*Author of original report: Letter from Patient Advocacy

*Author of original report: The nurses.................

*General Comment: well
REBUTTAL BOX™ | Respond to this Report! | Consumer Comment What's this?
Corporate Advocacy Program What's this?

Show customers why they should trust your business over your competitors...

Add Rebuttal to this Report What's this?
File New Report What's this?
← Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Hi, I want to share an experience that happened to me at MGH (Massachusetts Generall Hospital) in Boston, MA If anyone has any suggestions or ideas please let me know or even call the hospital and let them know what you think!


Here is my letter to the Patient Advocacy Office about this incident. I took out my real doctor's name and other staff who did not have anything to do with this horrible incident. The note the doctor wrote is first then my response to Patient Advocacy. ANY suggestions please post on here!

10/29/2010   Behavioral Concerns  Folasade P. May, M.D.

Threatening Behavior

Patient (ME) was admitted for abdominal pain and diarrhea to Dr. (PCP) Private Service on Bigelow 9 on 10/27. During his admission, he has been under the care of Dr. Zachary and our AHS NP's.

Patient (ME) was treated and discharged by Dr. (PCP) at 11am on 10/29. After his discharge, the patient remained in his hospital bed to eat two meals and wait for his ride home. At 5:40PM, he rose from his bed to leave the hospital and suddenly complained of back pain. His nurse went to see him and asked our floor PCA to check his vital signs given his status change.

The PCA for the floor went to his room to attempt to take vital signs. The patient refused. Our PCA then stepped out of the room to make the NP (Halary Leblanc) on the floor aware that the patient "refused vital signs."

The patient then came out of his rooms with the belongings. He approached the work area and stated to me, "that was your major mistake." When asking the patient what his concern was, he stated "he did not want his vitals checked because he had been discharged." I explained to the patient that I was not his attending of record but that we typically try to reassess patients if they complain of pain, even if they have technically been discharged. I also explained too him that our PCA was only attempting to assess him given his complaint of pain. I also explained that although I am the attending for several of the patients on the floor, I am not his attending of record and have little, little to do with his care.

At that point, the patient leaned over and raised his voice in my face. Several nurses of the floor became concerned about his aggressive behavior. Peg Bartlett, R.N. called security out of concern for the safety of the care team. The security team responded and patient was escorted back to his room. He then allowed physical examination and assessed by his RN and covering NP.
He was given Motrin for his pain and then stated that he would like to leave.
Security was called to escort the patient to his ride in the lobby, however, the patient left before security escort arrived.

PCP has been made aware of this incident.

-Fola May, M.D.
Internal Medicine.

OK folks-- here is my letter to Patient Advocacy. You tell me what is wrong with Dr. May's note and what should I do!!!


Ms. Linda Kane, Patient Advocacy
Massachusetts General Hospital
15 Parkman Place, WAC 018
Boston, MA  02114

November 1, 2010

RE: Medical Record Note, dated 10-29-10 by Folasade P. May

Dear Ms. Kane:

It was a pleasure to speak to you this afternoon regarding the above captioned matter. As you are aware I had received my medical records from Health Information Services this morning as I was suspecting a note about this incident.

I would like to make a statement in regards to Dr. Mays note on 10/29/10, RE: Behavioral Concerns, Threatening Behavior. The following is my interpretation of the events that happened and are true to the best of my knowledge. 

Dr. May was the attending doctor for the inpatient service of Bigelow 9 during my stay at MGH from 10/27/10-10/29/10. I was admitted the hospital by my primary care doctor;  of Infectious Diseases on the afternoon of 10/27/10. Dr. (PCP) had told me that there were no beds available in the hospital at the time and that I would have to be admitted via the ED. I was escorted to the ED by my doctor's Administrative Assistant.

After several hours in the ED and consultation with the ED attending I was assigned a room in Bigelow 9 around 10PM. Upon arrival to the unit I was admitted by Dr. Christian and Nurse Sasha. During my interview with Dr. Christian he had told me that Dr. Fola May would be taking care of me thorough out my stay in Bieglow 9. He stated that Dr. May would be interested in my health presentation due to the fact that she would be getting a new job on the West Coast in (GI) Gastrointestinal Medicine and that my presentation would be fascinating to her.

I am very concerned that the note that Dr. May wrote about the incident of Threatening behavior is overly fabricated, times of incidents are inaccurate and her goal is to have me deemed as a unruly patient and that she did not care about me as a patient and wanted to put all of the pressure on Dr. Zachary. 

First I want to mention that on a few occasions with Dr. May she had seemed nice in her demeanor but talked to me as I was a text-book. Instead of using everyday words such as pills or medications she would say .agents referring to the medications I was taking. She also seemed to have an attitude with a lot of the other staff under her supervision which I could pick up on. There was no real patient-care with this doctor. I had a clear view of the doctors station from my room and I would say that 90% of the day she was as she mentioned to me camped out all day at the computer. I do not know how a doctor can treat patients while being glued to a computer terminal 90% of the entire day.

I would like to reiterate the events of my discharge on October 29, 2010 as Dr. May seems to be very inconsistent with her times and quoting of events:

1.) I was discharged to home by Nurse Dominique at around 1:23PM not 11AM, this was on the discharge report created by Dr. (PCP). Dr. May changed the times to satisfy her own judgment about my behavior and fabricated this is her Behavioral Concerns note on 10/29/10.

2.) At 4:58PM as I was already discharged I was bending over to gather my green, MGH patient belongings bag and had a very sharp pain from the pain that I was admitted for radiate my back on a 10/10 scale. Nurse Dominique walked by and I had told her she said she would be right back.  I sat on the bed to wait for Nurse Dominique to come back. I was fully clothed and shoed with the green bag on the bed. At that time PCA JEN came to do vitals. At this time I thought she was doing daily rounds vital signs so I explained that I was discharged and that I did not need them done. Jen left my room and stood in front of the room on my right near the doctors station and screamed at the top of her lungs Patient in Room 962 REFUSED vitals. She made this comment about 4 or 5 times until the whole entire unit heard her and she kept looking at me as she was ready to lunge at me. Again, Dr. May has fabricated times of incident and I was generally thinking that the vitals signs were part of the daily rounds.  If I had known that the vital signs were due to the part of my pain complaint then I would have NOT refused them. Again, Dr. May and PCA Jen collectively fabricated this incident.

3.) After this embarrassing moment at 5:09 PM, I wanted to just go home and page Dr. (PCP) from a more pleasant environment. As I left the room being in pain and angry I mentioned to Dr. May that what the PCA did was .a grave mistake. I attempted to leave the unit as I was already discharged. Dr. May engaged in a conversation that I did not want to have. I told her numerous times that I just wanted to go home. She refused to listen to me and went on how she was not my attending doctor and how she on multiple occasions told me this. (I only met Dr. May once in my room). She explained that Dr. Zachary was the attending doctor for me and that only he could help me. This continual discussion with Dr. May, which I wanted to end by just walking out of the unit had escalated. I do admit in raising my voice to her that I simply just wanted to leave and that since no one could help me that I just wanted to go home. She was actually smiling to the point of grinning at me while staring at her computer . I was then approached by NP, Halary LeBlanc who asked me if I wanted to get reassessed and I agreed as long as Dr. May had no involvement. At this point Nurse Bartlett came to the room as NP Leblanc was about to exam me and she said Security has been called. You are violent and I do not feel comfortable with the (NP) in the room with you alone. At this moment I tried to explain to Nurse Bartlett what happened in a calm but tearful voice and she said I do not want to argue with you, security has been called Security came (5 members of them) and Nurse Bartlett told them that he is violent and out of control. He needs to be watched NP LeBlanc explained to security (while I was in the room) that she felt comfortable with me and that Nurse Dominique would be in the room at the same time. They felt OK with that and left the unit. In this incident, both Dr. May and Nurse Bartlett had fabricated the times and incidents of the situation to meet their satisfaction. NOTE: I was already in my room and fully clothed when security arrived on the unit.  I was not escorted back to my room as Dr. May has maliciously said her note and again fabricated this to make herself look good.

4) After security left the unit, NP Leblanc and Nurse Dominique came into my room at 5:32PM. I had paged my primary care doctor  to my cell phone and he responded at 5:34PM. I had told him the situation at hand with Dr. May and was upset and crying to the point that I wanted to end my health care with all providers at MGH immediately. Both NP Leblanc and Nurse (PCP) advice to contact Patient Advocacy and resumed treatment to elevate the pain and was given helpful advice for home care.  While NP was in my room at 6:17PM, I text messaged my cousin, Todd  to pick me up at the main lobby of MGH. He told me he would be there in an hour. NP Leblanc had escorted me to the elevator down as she had told me she had to see a patient on White 9, this was at 6:26PM. Again, Dr. May has fabricated the times and events that have taken place.  She said that security was called to escort me to my ride home in the lobby. (I do not know how she would know this when I had told Nurse Dominique that my friend Elaine  was coming to get me by MBTA but could not make it to pick me up and I had told her that I was taking the MBTA as I thought the case manager had a taxi voucher for me. Nurse Dominique told me that the case manager had left and I just assumed to take the MBTA). Dr. May would have no knowledge of me getting a ride home from my cousin Todd when I only made arrangements with him at 6:17PM. Dr. May who seemed to have no interest in my health care or attending me seemed to know very little about my discharge and what method of transportation was happening. She states that security was called to take me to my ride home in the lobby. I believe security was not called. 

Dr. May seems to have fabricated every incident that has been in this note. She has lied to make herself look good and has belittled me to the other staff and has put a mark on my medical record which makes it non-objective to other providers in the future at MGH to treat me. Nurse Bartlett has also caused the security staff with a false sense of urgency which in my mind should be treated as an inadequate call for emergency services when nothing really was at risk or an emergency. I am sure that there were more alarming situations in the MGH that needed attending too.

I am very saddened, angry and in a state of shock that a doctor and a nurse would go to such great lengths to fabricate, lie and reconstruct events to make a patient feel more at ill. It seems that the Bigelow 9 unit needs to be attended to by supervisors and medical directors. I would not be shocked if this is not the first time that Dr. May and Nurse Bartlett have displayed this type of behavior towards other patients.

I had a very good rapport with the nurses and staff during my stay. Most of the nurses thought I was comical and a pleasant patient. Nurse Dominique even went out of her way to buy me two Dream Bar brownies from Coffee Central that morning. It is very nice that she did this. I do not think she would have done that if I was the patient that Dr. May and Nurse Bartlett has made me out to be in the note by Dr. May.

I ask that the MGH place this note in my official medical record and that it is shared with directors and administrators alike. I am also placing a CC to my other doctors and social workers within my health care team.  I am also going to keep a copy of the note and my letter in case I need to go to the ED in the event the staff reads this and has to have security at my visit.

If you look through my record and talk to all of my providers at MGH I have never ever had a Behavioral Concerns in my medical record. I still plan to keep my medical care at the MGH only because I have built very good relationships with (PCP), M.D., NEUROLOGIST, M.D., THERAPIST, M.D. and SOCIAL WORKER , LICSW and would not want to leave their care.

Very truly yours,

This report was posted on Ripoff Report on 11/06/2010 02:39 PM and is a permanent record located here: https://www.ripoffreport.com/reports/dr-folasade-p-may/internet/dr-folasade-p-may-dr-fola-may-mgh-massachusetts-general-hospital-bigelow-9-medical-c-659117. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Click Here to read other Ripoff Reports on Dr. Folasade P. May

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Updates & Rebuttals

REBUTTALS & REPLIES:
8Author
2Consumer
0Employee/Owner

#10 Author of original report

Letter from Department of Health & Human Svcs.

AUTHOR: No one really cares - (United States of America)

SUBMITTED: Tuesday, December 21, 2010

POSTED: Tuesday, December 21, 2010

I am pasting my letter from my local office of the Dept. of Health & Human Svcs. I also got a call today from the Privacy Office at MGH and will include that at the end.

Mr.

Our transaction number: 11-121426

Dear,

Thank you for your correspondence received on December 14th, 2010 by the Department of Health and Human Services, Office of Civil Rights. (OCR).

We are in the process of reviewing your correspondence to decide whether OCR has authority and is able to take action with respect to the matters you have raised. We will complete our initial review as quickly as possible.

When contacting this office, please remember to include the transaction number that we have given your file. That number is located in the upper left-hand corner of this letter. Your complaint has been assigned to Phillip Lewis, Equal Opportunity Specialist, of my staff. His direct telephone number is 617-565-1355. Please contact him directly if you have questions.

Sincerely,

Patrick K. Chan

Regional Manager

Today at 445PM I got a phone call from Janet Saunders of the privacy office at MGH. She told me that my statement of rebuttal, her denial letter and my original letter to amend my doctor note by Dr. May has been scanned into my medical record. What gets me after all that red tape and passing the buck they are inserting my previous letter that was very detailed into my medical record with my amendment request, the denial letter and my submit for disagreement. Which makes no sense if I did not submit the letter of disagreement and just walked away then Dr. May's note would stay. It still does stay but it is followed by original request, my letter, their denial and my statement of disagreement.

Very logical huh?

Respond to this report!
What's this?

#9 Author of original report

Letter from Department of Health & Human Svcs.

AUTHOR: No one really cares - (United States of America)

SUBMITTED: Tuesday, December 21, 2010

POSTED: Tuesday, December 21, 2010

I am pasting my letter from my local office of the Dept. of Health & Human Svcs. I also got a call today from the Privacy Office at MGH and will include that at the end.

Mr.

Our transaction number: 11-121426

Dear,

Thank you for your correspondence received on December 14th, 2010 by the Department of Health and Human Services, Office of Civil Rights. (OCR).

We are in the process of reviewing your correspondence to decide whether OCR has authority and is able to take action with respect to the matters you have raised. We will complete our initial review as quickly as possible.

When contacting this office, please remember to include the transaction number that we have given your file. That number is located in the upper left-hand corner of this letter. Your complaint has been assigned to Phillip Lewis, Equal Opportunity Specialist, of my staff. His direct telephone number is 617-565-1355. Please contact him directly if you have questions.

Sincerely,

Patrick K. Chan

Regional Manager

Today at 445PM I got a phone call from Janet Saunders of the privacy office at MGH. She told me that my statement of rebuttal, her denial letter and my original letter to amend my doctor note by Dr. May has been scanned into my medical record. What gets me after all that red tape and passing the buck they are inserting my previous letter that was very detailed into my medical record with my amendment request, the denial letter and my submit for disagreement. Which makes no sense if I did not submit the letter of disagreement and just walked away then Dr. May's note would stay. It still does stay but it is followed by original request, my letter, their denial and my statement of disagreement.

Very logical huh?

Respond to this report!
What's this?

#8 Author of original report

Update..answer from The Board of Medicne

AUTHOR: No one really cares - (United States of America)

SUBMITTED: Monday, December 20, 2010

POSTED: Monday, December 20, 2010

COMMONWEALTH OF MASSACHUSETTS

BOARD OF REGISTRATION IN MEDICINE

200 HARVARD MILL SQUARE, SUITE 330

WAKEFIELD, MA 01880

(781) 876-8200

 

December 16, 2010

 

RE: Folasade P. May, M.D.

 

 

 

 

Dear:

All information that the Board receives is important to assist the Board in identifying physicians who care or behaviors may be problematic. After reviewing your correspondence regarding the physician referenced above, the Board's complaint committee determined that the Board cannot discipline this physician for the type of conduct you allege. A copy of your compliant has been forwarded to the physician.

 

We thank you for taking the time to bring this attention to our attention.

 



Very truly yours,

 



Paula Hannon



Consumer Protection Coordinator

Respond to this report!
What's this?

#7 Author of original report

Update..answer from The Board of Medicne

AUTHOR: No one really cares - (United States of America)

SUBMITTED: Monday, December 20, 2010

POSTED: Monday, December 20, 2010

COMMONWEALTH OF MASSACHUSETTS

BOARD OF REGISTRATION IN MEDICINE

200 HARVARD MILL SQUARE, SUITE 330

WAKEFIELD, MA 01880

(781) 876-8200

 

December 16, 2010

 

RE: Folasade P. May, M.D.

Dear:

All information that the Board receives is important to assist the Board in identifying physicians who care or behaviors may be problematic. After reviewing your correspondence regarding the physician referenced above, the Board's complaint committee determined that the Board cannot discipline this physician for the type of conduct you allege. A copy of your compliant has been forwarded to the physician.

We thank you for taking the time to bring this attention to our attention.

Very truly yours,

Paula Hannon

Consumer Protection Coordinator

 

Respond to this report!
What's this?

#6 Author of original report

Hi Stacey..................

AUTHOR: No one really cares - (United States of America)

SUBMITTED: Sunday, December 12, 2010

POSTED: Sunday, December 12, 2010


Just wanted to know how they could use this report against me? There is no slander on here against Dr. May nor MGH. Everything that I have written was exactly what the Dr. wrote and the people investigating the matter at MGH. 



I could see if I made up things. But everything I write on here matches what correspondence I have gotten from the hospital. This doctor went out of her way to be mean and cruel, the hospital is backing her up 500% and I have done nothing wrong but speak my mind and tell the truth.



The hospital can do everything in their power to try to ruin a patients reputation but we can not defend our selves. That is quite sad and immoral. 



If I had written slanderous material about the doctor or the hospital then I could see them using this report against me. This has been posted for a month now and I think if they were going to use it against me, they would have started to terminate my health care. 
Respond to this report!
What's this?

#5 Consumer Comment

Before you start screaming "lawsuit"

AUTHOR: Stacey - (U.S.A.)

SUBMITTED: Saturday, December 11, 2010

POSTED: Saturday, December 11, 2010

File a report with JCAHO the organization that monitors hospitals.


If you find an attorney that will sue for you I can guarantee they will find this report and use it against you. I know of what I speak because I work for a Healthcare Organization

Respond to this report!
What's this?

#4 Author of original report

Latest Follow-Up from MGH and me to MGH.....

AUTHOR: No one really cares - (United States of America)

SUBMITTED: Saturday, December 11, 2010

POSTED: Saturday, December 11, 2010

Well it seems that MGH is taking Dr. May's side no matter what I said or objected to. Please read the letter I got from the Privacy Office, my letter back to the Privacy Office and I also exercised my right and filed a compliant at The Board of Registration In Medicine on (11/18/10) and to The Department of Health and Human Services on (12/10/10) Any feedback is welcome!



December 3, 2010

Dear,

This letter is written in response to your request to amend information in your medical record. Unfortunately, we are unable to comply with your request. Your request was denied because Folasade May, M.D. has reviewed yoour request for amendment submitted on 11/01/2010 and found that the documentation currently in your record accurately and completely reflects your treatment encounter.

Please know that your request was taken very seriously and evaluated at length. You have several rights you may choose to exercise with respect to this denial.

First, you have the right to submit a written statement disagreeing with this decision. If you submit a "statement of disagreement," this statement, along with your original request for an amendment, and our denial, will be filed in your medical record and this information (or an accurate summary) will be included in any future requested disclosures if the health information to which your disagreement related.

Second, you have the right to request that your original  amendment request and our denial be attached to any future disclosures of your medical record. To exercise either you must send the "statement of disagreement" or request to my attention to the address listed below:

Health Information Services
Privacy Office
Massachusetts General Hospital
55 Fruit Street, Founders 860
Boston, MA  02114-2792

If you are not satisfied with this response, you may contact the Massachusetts General Hospital Privacy Officer at 617-726-2465. You may also file a complaint with the Secretary of the U.S. Department of Health and Human Services:

www.hhs.gov/OCR/.

If you have questions, please contact me at 617-726-2465. Thank you.

Sincerely,

Janet Saunders, HIPAA Compliance Advisor
MGH Health Information Services-Privacy Office


My letter of "statement of disagreement: is a follows:

December 9, 2010

Ms. Janet Saunders, HIPAA Complaince Advisor
Massachusetts General Hospital
55 Fruit Stree, Founders 860
Boston, MA  02114-2792

Re: Statement of disagreement, re: medical record # 

Dear Ms. Saunders:

I hope this letter finds you well. I am in receipt of your letter dated December 3, 2010 regarding the denial for medical record amendment for the incident of "Behavioral Concerns.: written by Folasade May, M.D.

First, I want to express my sadness and frustration that Dr. May's verision of the events are deemed more credible that mine by MGH. I feel that the whole customer service aspect at MGH is gone. I feel that an M.D. can scar a patient's future medical care by using slanderous and made up events that never took place. This makes it impossible for future providers at MGH (i.e. the emergency department) to look at me with a non-judgmental approach.

In any event I am asking you to exercise my rights to make this letter to you as "a statement of disagreement." I am also requesting that my original request and your denial be attached to any future disclosures of my medical record.

Please note that I have already filed a complaint with the BORM (Board of Registration in Medicine) in The Commonwealth of Massachusetts. (November 18, 2010). I am sure the BORM will fully investigate this matter involving all of the staff during my admission to MGH and I also have supporting documentation from friends and family who called me during my stay which do not match with Dr. May's timeline. In the investigation process with the BORM I will be able to get Dr. May's version in writing to allow me to learn what she describes that factually took place, because it is public knowledge. I look forward in a more thorough investigation from the BORM.

I am not doing these actions (BORM) in a malicious way but only in a way to protect myself and those who may have been affected by a similar encounter at MGH. Thank you for your courtesies and please acknowledge this letter either by fax and certified mail.


Very truly yours,


Does anyone think of a lawsuit here? I mean this doctor has only been licsened since February of this year (2010) plus she is 4 months pregnant and I do not want her to pull the "hormonal" act on this. Plus her husband is a chief surgeon in California, her father owns a health care center in California. I mean what is her goal in life? To be the mean doctor on a hormonal roller coaster or because she has gold behind her the hospital is afraid of her? Please--thoughts, comments and suggestions.



Respond to this report!
What's this?

#3 Author of original report

Letter from Patient Advocacy

AUTHOR: No one really cares - (United States of America)

SUBMITTED: Wednesday, November 17, 2010

POSTED: Wednesday, November 17, 2010


ovember 16, 2010



Dear,



I am writing in response to your letter of November 1, 2010 in which you described you had while a patient on Bigelow 9. I apologize for your dissatisfied experience. Your letter was very articulate in its expression of your concerns and I appreciate the time and effort it took for you to write to us. Feedback from patients is vitally important to us. We use all the information we are given to examine and revise our practices in order to continuously improve the quality of care and service.



I am sorry for the difficulties you experienced. I contacted the Chief of the Hospital Medicine Unit, Daniel Hunt, M.D. about your concerns regarding your interactions you had with Dr. May. He was quite concerned about this situation. After speaking with Dr. May, Dr. Hunt can assure you that she would never want any of her patients to feel as though she was not fully invested in their care and she apologizes if that is how you felt during your interaction with her. Dr. Hunt has assures me that your concern was taken seriously and addressed. I also contacted Maria Winne, Nursing Director of Bigelow 9 regarding your interactions with members of her staff and she reassured me that no staff member ever meant to act disrespectfully towards you. She asked that I convey to you that she has followed up with the appropriate staff members. It is extremely important to us that in addition to receiving excellent clinical care each patient also feels that their needs are promptly and appropriately addressed. In addition our patients should be treated with a level of sensitivity and professionalism. It is our expectation that all MGH employees will maintain the highest standards of compassion and respect towards our patients at all times. I am sorry if you feel that we fell short of this goal.



As we had discussed, it is the practice of all of our health care providers at MGH to involve MGH Police & Security whenever there is a perception of threatening or escalating behavior during their interaction with patients and/or their families. I understand that you disagree with the staff calling MGH Security and I'm sorry for the additional stress it caused you. However, it is important that staff members feel safe while providing care to their patients.



Regarding information in your medical record that you are in disagreement, I have mailed you an amendment form to initiate the process of having  your medical record amended. Someone from the Health Services Information will contact you regarding their process once they are in receipt of the details of your amendment.



It is important to us that you know that we do take all patient complaints seriously and do document and monitor all issues related to  patient dissatisfaction. This allows us the opportunity to identify trends over time and focus our improvement efforts in specific areas like staff performance. When appropriate, education, re-training or even disciplinary action may be taken as a result of the information we receive. 



Once again we are sorry for your negative experience. The goal of the MGH is to deliver excellence in health care and customer service to all of our patients and families. We certainly hope in the future you will continue to allow us the privilege of providing you with the exceptional health care the MGH is known for.



Sincerely,


Linda Kane, MSW
MGH PATIENT ADVOCATE




CC: Daniel Hunt, MD, Chief of the Hospital Medicine Unit

      Maria Wine, RN, Nursing Directo


Report Attachments:
Respond to this report!
What's this?

#2 Author of original report

The nurses.................

AUTHOR: No one really cares - (United States of America)

SUBMITTED: Tuesday, November 09, 2010

POSTED: Tuesday, November 09, 2010

Have to tell the truth. Everything on that floor is ALL monitored, recorded and well documented. This hospital is all about protecting their own and not the patients.


The nurses that were nice to me were yelled at I heard because they bought me brownies and stuff. It makes them look bad to their boss because the boss is trying to down play me and meanwhile I kept notes of everything that happened during my visit because I know how they play.

Now they are stuck in a mess that they can not get out of. I love how these nurses and doctors want to protect their asses and their own peers. But when nurses treat patients nice they get in trouble.

My letter was very informative and I can not wait to hear the results from the Privacy Office. There is an investigation going on. All my notes say "patient was pleasant", "patient eager to feel better", "patient cooperative and conversational".

They can say what they want. But they wont document it. I document everything in life now. Because you never ever know when someone (does not matter who they are) will try to destroy your reputation.

Karma is tough and when you are a doctor and you play with a patients medical record you can only hope that your hundreds of thousands in school will pay off in a remote hospital where people can be mistreated by them.

I am eagerly waiting a response from the hospital. The hospital has 30 days to respond and enter in my rebuttal if not=LAW SUIT FOR SLANDER!
Respond to this report!
What's this?

#1 General Comment

well

AUTHOR: debtexpert - (United States of America)

SUBMITTED: Tuesday, November 09, 2010

POSTED: Tuesday, November 09, 2010

When there are two conflicting stories, the truth is usually somewhere in between.

What you can do is ask the HIM Dept in the hospital for an amendment to the medical record. Inside you record will be a copy of what you said, and what the doctor said side by side. You will never have what the doctor who ever completely erased. At least your version will be in there along with theirs.

Quick question----- What do the nurses on the floor say happened??

Respond to this report!
What's this?
Blue World Pools
Featured Reports
Wilshire Financial Services
Geeks Ondemand LLC, Lizeth Lagomarcino Papaleo Geeks Ondemand LLC, The Geeks Mob SCAM! Company website run by crooks outside USA pretending to be in USA to get USA money taking your hard-earned dollars funneling it to the country of Peru
Wilshire Financial Services
Shohrab Chowdhury Shorab, Mohammed Shohrab, Shohrab Bengali Heed this warning about Shohrab Chowdhury. He misrepresents skills, says he is in US, but is in other countries, opens backdoors in software
Wilshire Financial Services
Victoria Pressly AKA Victoria Talbot? SCAM - promised PR press and bookings nothing came of it!!! $4000 later! still nothing. Cherry valley New York
Wilshire Financial Services
Rusty’s Rod Shop Rusty Grindle Criminal activity and thousands in damages to my 6 figure truck build. Certified letter and estimate as proof as Rusty is great at lying just as he did from the start from my truck to his home. We have filed criminal charges Cleveland Georgia
Wilshire Financial Services
ENDBAR FOUNDATIONS INC efi demolition equipment, Endbar Foundations Screwed me out of $2000 on the 1st job and $29,970 on the 2nd Job over 10 Months of work gone. De Ruyter New York
Wilshire Financial Services
Progressive RV insurance Blowing me off. RV involved in hail storm , my RV roof started to leak progressive RV insurance is trying to play the blame game
Wilshire Financial Services
Kalyan Pathuri Scamming Experiences Over Years - Investment scam is the elephant in the room that everyone is aware of yet doesn't acknowledge in the open, and that is the very act that every investment scammer out there takes advantage of. Rockville MD
Wilshire Financial Services
Tervana Car collection Bought a car...or so I thought. I have a loan for a $30,000 car, yet I have no car, "I have been completely ripped off." the General manager said Hollywood Florida
How To Feature Your Report Like Above >>
Blue World Pools
Featured Reports
Wilshire Financial Services
Patsy Ward Hollywood Public Defender Patsy Ward is railroading a disabled autistic child to prison Los Angeles California
Wilshire Financial Services
Regal Keto Shark Tank Regal Keto Diet Pills Reviews This weight is usually regained quickly once you go off the cleanse. Overall, there is little evidence that detox diets help eliminate any of these compounds. Ferndale WA
Wilshire Financial Services
Spectrum Cable Spectrum Came into my home, damaged my PC and leaves me screwed. Their product sucks.
Wilshire Financial Services
Chase Geiser Cube Advertising LLC The American Report Podcast Complete scam artist that uses the seller platform Fiverr.com to help him rip off hard working people for thousands of dollars. He is a liar and a total joke. Austin Texas
Wilshire Financial Services
AMC LLC PROPERTY MANAGEMENT MATT GOELZE IS A LIAR AND A THIEF REFUSING TO GIVE ME BACK MY RENTAL DEPOSIT Salt Lake City Utah
Wilshire Financial Services
Tactical USA login.tacticalusa.com Failed to deliver on all promised goods and services Boston MA
Wilshire Financial Services
Priority Wrecker Service BEWARE OF CASH ONLY SCAMMING TOWING COMPANY, THEY CHARGE $75 PER MILE AND THEY TAKE CASH ONLY THE OWNER IS A CONVICTED FELON WHO HAS multiple arrest Batavia Illinois
How To Feature Your Report Like Above >>
Wilshire Financial Services
WeGoLook
Ripoff Report Verified Safe
Ripoff Report Verified Safe

Advertisers above have met our
strict standards for business conduct.

Ripoff Report Legal Directory
X
What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

WATCH News
Segment Now