- Report: #985756
Report - Rebuttal - Arbitrate
Complaint Review: Dr. Jay Calvert, MD, REVIEW: Roxbury Surgical Associates, Jay Calvert, MD, full commitment to patient safety, patient satisfaction, outstanding surgical results. Ripoff Report Verified
Dr. Jay Calvert, MD, REVIEW: Roxbury Surgical Associates, Jay Calvert, MD, full commitment to patient safety, patient satisfaction, outstanding surgical results. Ripoff Report Verified465 N. Roxbury Drive, Suite 1001 Newport Beach, Beverly Hills, California United States of America
Dr. Jay Calvert, MD, REVIEW: Roxbury Surgical Associates, Jay Calvert, MD, full commitment to patient safety, patient satisfaction, outstanding surgical results, five star service. The most difficult cases of rhinoplasty, revision rhinoplasty, revision breast implants, facelifts are performed by Dr. Calvert. Committed to full patient satisfaction. Dr. Jay Calvert, MD, Professional Corporation receives a positive rating for their commitment to Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program. By joining our innovative program Jay Calvert, MD, PC made a serious commitment, ..patients to be happy with their results and satisfied that they received the best surgical care possible. Ripoff Report Verified on location
Jay Calvert, MD, PC joins Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program -- a long name for a program that does a lot for both consumers and business alike.
Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program -- a program that benefits the consumer, which helps to increase consumer satisfaction and confidence when doing business with a member business Verified By Ripoff Report.
When a company or individual joins the Ripoff Report Corporate Advocacy Program, they must make a commitment to us in writing to 'doing whatever it takes to make things right with their customers.' What does that mean? It means that Rip-off Report expects that members of our CAP program will review and respond to ALL customer complaints promptly. It means that every complaint will be taken seriously and every customer will be treated fairly and with respect. It means if a customer did not receive what they expected, the company will work with that customer to fix the issue. It means that if a customer requests a refund and if there is any reasonable basis for that request, we expect the customer will be given a prompt refund (some refund requests may not be reasonable, so this does not mean a refund is guaranteed in every case). Making things right can mean lots of different things to different people, but our point is thisby working closely with the company or individual to resolve any disputes, Ripoff Report can track the footprints of customer service to ensure that our CAP members are doing everything they can to treat customers fairly and to increase their customer satisfaction.
ALL COMPANIES GET COMPLAINTS, BUT HOW THE COMPANY HANDLES THOSE COMPLAINTS, SEPARATES GOOD BUSINESSES FROM BAD BUSINESSES.
Ripoff Report Verified .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
By Ripoff Report
Dr. Jay Calvert, MD, PC / Roxbury Surgical Associates approached Ripoff Report with the intent of wanting to resolve any customer issues and reports posted on Rip-off Report.
As a Part of the Corporate Advocacy Program the member business allows Ripoff Report to send an email to all of those who filed a complaint in the past, letting the customer know, the member business wanted to make things right with them, .. whatever it takes to do so. Ripoff Report always monitors these emails to insure the member business does what they agreed to. The people at Jay Calvert, MD, Professional Corporation did just that.
Jay Calvert, MD, PC and Roxbury Surgical Associates has gone through great lengths to make sure they try and resolve any and all customer issues. Jay Calvert, MD, PC has joined the Corporate Advocacy Program because they want customers to know they will resolve any and all customer issues. They never want their customers to feel like they werent taken care off. Jay Calvert, MD stated on the first visit our customers are treated as royalty, and after that they are treated as family. As health care providers, we believe safety and results are our first priority. As service professionals, we treat our guests and employees with respect and dignity.
Since the office has been a part of Ripoff Report Verified, they make sure all patients are well informed and educated which begins at the very first phone call or email that they may receive from a potential new patient. They also have clarified our consent forms and policy and procedure materials that are given to every patient. Patient complaints are taken very seriously and are dealt with immediately. No matter what the complaint may be the office will try to resolve the issue as soon as possible or come up with a solution that is agreeable between all parties.
Furthermore, the office has discovered that better patient selection is key in prevention of complaints. There are many patients that have had multiple procedures from other surgeons, that makes Dr. Calvert am very careful to assess whether or not further surgery is advisable for that patient. They also have heavier screening for body dimorphic disorder and major depression that has allowed them to save patients the frustration of having further surgery and not being satisfied with the results.
Roxbury Surgical Associates - Jay Calvert, MD, PC CONTINUES TO CLARIFY WHO THEY ARE AND WHAT THEY CAN DO FOR CLIENTS
Jay Calvert, MD is an independently owned plastic surgery corporation doing business in Southern California since 2005. We are the best practice to provide your plastic surgery care, with excellent surgeons, nurses, and staff who are dedicated to providing the best plastic surgery service in Beverly Hills and Newport Beach. We can assuredly tell you that there is no one who cares more about your safety and satisfaction than Jay Calvert, MD and Roxbury Surgical Associates.
WHY JAY CALVERT, MD IS BETTER THAN THE COMPEDITORS
Jay Calvert, MD, PC is a company that puts your care in clear perspective. SafetyServiceResults. The first key to great surgical care is safety. That means taking time to make a diagnosis and formulate a treatment plan that works for you. The service that is paramount to patients feeling safe and that they are heard is the second aspect of care. Finally, the reason patients come to the practice, is for RESULTS. After all is said and done, it is the result that is what drives the satisfaction of our patients.
Jay Calvert, MD / Statements from the owner.
My name is Jay Calvert and I am the owner of Jay Calvert, MD, Professional Corporation and Roxbury Surgical Associates. I would like to thank you for taking the time to review Jay Calvert, MD, PC and Roxbury Surgical Associates. Our practice provides the latest in plastic surgical care for the Orange County and Los Angeles County areas. I am committed to the satisfaction of my patients and I work tirelessly to achieve the best results possible today. I am a frequent speaker at local, national, and international meetings where I demonstrate ground breaking techniques that have become operations used by other surgeons around the world.
At Jay Calvert, MD, PC, we provide top of the line surgical care with five star service and results.
ANY BUSINESS THAT CAN ADMIT THEY MADE MISTAKES AND CORRECTS THOSE MISTAKES IS A BUSINESS YOU CAN TRUST AND WORTH DOING BUSINESS WITH .
As stated above, Jay Calvert, MD, Professional Corporation is committed to 100% customer satisfaction and has made every possible effort to ensure that all customers have a positive experience while at their business.
After speaking with the management at Jay Calvert, MD, PC and emailing anyone who filed a complaint in the past, Ripoff Report is proud to give Jay Calvert, MD, PC and Roxbury Surgical Associates a positive Rating. Jay Calvert, MD, PC made efforts to ensure that all customers were satisfied and Dr. Calvert assured Ripoff Report that the business has an improved business model that features customer satisfaction as the top priority.
Dr. Jay Calvert, the owner of Jay Calvert, MD PC and Roxbury Surgical Associates, stated We carefully consider all customer complaints as constructive criticism and use them as tools to improve our customer service upon. Our customers are the face of our business and their satisfaction is of the utmost importance. We value our customers above all else, and look forward to continually improving so that their experiences with Jay Calvert, MD, PC remain strong, consistent and positive.
STATED IMPROVEMENTS FROM JAY CALVERT, MD AND ROXBURY SURGICAL ASSOCIATES.
Theyre new policy is to always contact all customers to gather valuable feedback so that they can continue to adapt and deliver the best customer service possible. Jay Calvert, MD, PC - willing to go beyond the call of good customer service and do what it takes to make things right with their customers.
At Jay Calvert, MD, PC, we are willing to hear all complaints and problems. We deal with complications immediately and effectively with an eye on generating the results patients desire. There is no substitute for prompt attention to problems (which do occur with any type of surgery) and making all efforts to be certain patients are happy. We recognize the importance of safe, effective, prompt treatment of problems when they do occur. We have been in practice for 12 years and at our current location for over seven years. We know what it takes to make our patients happy and achieve the results they want.
WHAT TO LOOK OUT FOR IN THIS INDUSTRY
Plastic Surgery is a field of medicine and surgery that has many aspects to it. There is the reconstructive aspect where patients are being treated for problems that were not of their choosing (cleft lip, burns, breast cancer, hernia, deviated septum, wounds, etc) and there is the cosmetic aspect where patients have chosen to alter something they do not necessarily like but is not life threatening or diseased. Roxbury Surgical Associates patient population is varied and each plastic surgery practice is as varied as the patients and surgeons who come together in those practices. Every surgeon has complications. Every surgeon has patients who are not happy with their results or their care. Thus, complaints about any practice must be considered very carefully as some practices take on very different patients. For instance, a practice that does only breast implants is very different than a practice that does facelifts and noses. The best way to know if you are choosing the right practice is through word of mouth. The internet is a good starting place, but much of the information can be skewed or misleading due to paid advertising, herculean individual writing efforts by angry patients or over-joyed patients and the perspective patient has a hard time making sense of it all. The best thing to do is to speak with former patients or ask your doctor about your referral.
.. Jay Calvert, MD, PC is an independently owned, full-service plastic surgery practice that provides the highest quality surgery and plastic surgery service in Newport Beach and Beverly Hills, California.
*Any consumer not receiving satisfaction from a member of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program should email us at EDitor@ripoffreport.com
This kind of dedication to customer service means that Jay Calvert, MD and Roxbury Surgical Associates will do whatever it takes to make sure their customers are properly taken care off.
In the future, if anyone has any complaints or concerns with Jay Calvert, MD and Roxbury Surgical Associates, you are invited to contact them directly via email: firstname.lastname@example.org (again, please be sure to cc: EDitor@ripoffreport.com so we can keep track of the companys response and to insure customer satisfaction). You can call Jay Calvert, MD, PC and Roxbury Surgical Associates directly at 310.777.8800, and ask for Cierra Edginton.
As always, Ripoff Report cannot guarantee that every customer or employee will always be 100% satisfied in every case, but we promise that if you have any concerns with Jay Calvert, MD, PC or any of our Corporate Advocacy Program members, we will do everything we can to see that the issue is addressed quickly and that you are treated fairly and with respect. Any issues you think you cannot resolve with any member of Ripoff Reports Corporate Advocacy Program.. please contact us. EDitor@ripoffreport.com
..Remember, just because a company or individual is reported on Rip-off Report does not mean you should not do business with them. Use Rip-off Report information as a tool to your advantage. Be knowledgeable about any company or person you hire. Also, don't be afraid to ask questions and get additional information until you feel comfortable in allowing them to work for you.
Be sure to contact us with your questions and comments about any business that is part of the Corporate Advocacy Business Remediation and Customer Satisfaction Program. Your questions, comments and suggestions are always welcome and will be considered even if we don't agree with them. Please realize Rip-off Report is chartering in new territory, working to make a change for both consumers and businesses alike.
Consumers can feel safe confident and secure when doing business with Jay Calvert, MD, PC and Roxbury Surgical Associates.
Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,. And about Jay Calvert, MD, PC and Roxbury Surgical Associates Commitment to Excellence and Consumer Satisfaction. ....
Consumers should feel safe, confident and secure when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..yes, a long name for a program that does a lot for both consumers and businesses alike.
..Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program team..
..by consumers, for consumers
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This report was posted on Ripoff Report on 12/21/2012 10:56 PM and is a permanent record located here: http://www.ripoffreport.com/r/Dr-Jay-Calvert-MD-REVIEW-Roxbury-Surgical-Associates-Jay-Calvert-MD-full-commitment-to-patient-safety-patient-satisfaction-outstanding-surgical-results-Ripoff-Report-Verified/Newport-Beach-Beverly-Hills-California-90210/Dr-Jay-Calvert-MD-REVIEW-Roxbury-Surgical-Associates-Jay-Calvert-MD-full-commitment-985756. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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