Ripoff Report Verified REVIEW:
EDitors UPDATE: Positive rating and recognition has been given to Dr. Jay Calvert, MD, Professional Corporation / Roxbury Clinic and Surgery Center
for its commitment to excellence in customer service.
Ripoff Reports discussions with Jay Calvert, MD, Professional Corporation have uncovered an ongoing commitment by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any complaints or concerns. Dr. Jay Calvert listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.
The Doctors at Roxbury Clinic and Surgery Center state that they are committed to doing whatever it takes to make the patient happy because they have always worked tirelessly to revise surgery when necessary. [continued below]....
..... In knowing that plastic surgery is not perfect, they always let patients know that there is a 10% chance of revision rate on any plastic surgery procedure. They do not charge for the revision operation, but the patient does pay anesthesia fees. This is standard practice in plastic surgery industry. Dr. Calvert feels the Corporate Advocacy Business Remediation and Customer Satisfaction Program is an opportunity to demonstrate their commitment to customer service and he is glad that there is a program that can address these concerns that have been voiced on the Internet. The information provided in this report is based on comments made by Dr. Jay Calvert during an on-site inspection held by a third party verification company with no biases toward Roxbury Clinic and Surgery Center.Ripoff Report Verified .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
Roxbury Clinic & Surgery Center and Dr. Jay Calvert, MD, PCs surgical health care team have expressed that they feel very confident when taking care of patients. The project manager at Jay Calvert, MD, PC stated "I have seen Dr. Calvert intimately involved in all steps of the surgical care making sure that every aspect is performed at the highest level. It always gives me great pleasure to go back to the customer a year after their operation l and find that their results have exceeded their expectations.
Jay Calvert, MD, PC takes employee satisfaction seriously. Employee feedback and surveys reveal comments such as this: "Dr. Jay Calvert provides a very positive environment to work. Opportunities for suggestions and improvements are encouraged. The management is truly concerned about our contribution to the company and providing growth opportunities for us. They take the time to listen and communicate with employees and patients." Ripoff Report was pleased to learn that Jay Calvert, MD, PCs past and current approach to business is focused on its pledge to safety, service, and gorgeous results for their patients. YouTube Video .. Dr Jay Calvert Breast Reconstruction Large Areolae - Follow Up.
At Roxbury Clinic and Surgery Center, they work to treat each patient equally and we aim to please all of our patients. Safety is their number one concern in taking care of patients and secondly is that they obtain satisfactory results. It is their goal that each patient has a great experience from the time they make an appointment until the time they are done healing from their procedures. Communication between staff is very important to ensure the quality of patient care.
Each patient comes into the office for a consultation to discuss their concerns. The area of concerned is examined and a treatment plan is formulated if possible and medically advisable. The patient then will meet with the patient coordinator to schedule the surgery and will be given a price quote. The patient is welcome to come back to meet with the doctor during my office hours if they still may have questions that are unanswered or any other concerns.
The treatment plan is advised at the time of the first consultation. If a treatment plan is not made at the first visit because of need for further information then the patient is asked to come back for a second consultation once all information has been obtained or the patient is referred out to another surgeon. Each patient is assessed and consulted prior to obtaining any treatments or services to ensure they are fully aware of their course of treatment. At the time prior to the procedure (usually the pre-op appointment), the patient will fill out informed consents and is advised to ask any questions that they may have regarding the procedure. All risks and complications are discussed with the patient at this visit as well.
In a scenario that the doctor would not advise a procedure be done on a patient, Dr. Calvert stats that he would discuss with them their goals for the procedures, look at alternatives, and try to help direct them to either a better solution for their concerns. If they are still unable to come to a resolution, the doctor would refer them to someone for more information if he did not feel comfortable doing it for them. Dr. Calvert would communicate that in his hands that it probably wont give them what they want and he would refer them to someone for another opinion who may be able to address their concerns.
After treatment, the office makes sure to place frequent follow up calls (video calls if the patient is from out of town), frequent postop visits to the office, and having competent staff that can handle any issues that may arise with patients. They also send each patient a post-operative questionnaire that specifically addresses their care and service. The patient has multiple opportunities to voice concerns as the office is heavily staffed with nurses and/or PAs. It is not uncommon for patients to feel more comfortable addressing their concerns with the PA or nurse and therefore it is their goal to make sure that the patients concerns are addressed and proper action is taken.
Since the office has been a part of Ripoff Report, they make sure all patients are well informed and educated which begins at the very first phone call or email that they may receive from a potential new patient. They also have clarified our consent forms and policy and procedure materials that are given to every patient. Patient complaints are taken very seriously and are dealt with immediately. No matter what the complaint may be the office will try to resolve the issue as soon as possible or come up with a solution that is agreeable between all parties.
Furthermore, the office has discovered that better patient selection is key in prevention of complaints. There are many patients that have had multiple procedures from other surgeons, that makes Dr. Calvert am very careful to assess whether or not further surgery is advisable for that patient. They also have heavier screening for body dysmorphic disorder and major depression that has allowed them to save patients the frustration of having further surgery and not being satisfied with the results.
As stated above something that needs to be repeated to those seeking any kind of plastic Surgery .. The company states that they are committed to doing whatever it takes to make the patient happy because they have always worked tirelessly to revise surgery when necessary. In knowing that plastic surgery is not perfect, they always let patients know that there is a 10% chance of revision rate on any plastic surgery procedure. They do not charge for the revision operation, but the patient does pay anesthesia fees. This is standard practice in plastic surgery industry. Dr. Calvert feels the Corporate Advocacy Business Remediation and Customer Satisfaction Program is an opportunity to demonstrate their commitment to customer service and he is glad that there is a program that can address these concerns that have been voiced on the Internet.
Dr. Calvert, recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Reports on-site review of Roxbury Clinic & Surgery Center, Dr. Jay Calvert, has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great patient satisfaction.
In summary, after our on-site review, which included discussions with Dr. Calvert, Ripoff Report is convinced that Dr. Jay Calvert, is committed to total patient satisfaction. Read more about why consumers should feel confident when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, its a long name for a program that does a lot for both consumers and businesses alike. Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,.. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.
As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer ..
Check out some of these YouTube videos below.. Ripoff Report is impressed. Dr. Calvert - Primary Rhinoplasty with Airway Obstruction. Dr Jay Calvert Orange County Refresher Face Lift. Dr Jay Calvert Revision Rhinoplasty. Dr. Calvert - Ethnic Rhinoplasty and Rib Graft. Dr. Calvert - Post Pregnancy Breast Augmentation.
==== NOW TO THE ORIGINAL REPORT THAT WAS FILED
Dr Jay Calvert - Jay Calvert MD - Jay Calvert ruined my face newport beach, California
I had a bad experience with Dr Jay Calvert. He did a facelift and revision rhinoplasty. His work was horrible. The worst experience in my life. I discussed with Dr Calvert the facelift which he stated that it would be a traditional facelift and the incision would start in the temple area hidden in the hairline. He did the facelift starting infront of the ears to the jaw line. He did not do the temple nor eye area nor upper cheek area. The result of the surgery is the outer corners of my eyes were pulled downward. The scars around my ears are distant from the ears and are very noticeable. He did not even try to make the scars close to the ears (to hide the scars). The revision on the nose was a mistake. One of the nostrils is larger then the other. He did not stitch all the incision that he made around the nostril. So I have an open ended nostril. The stitches on one nostril is much higher then the other nostril. The nose bridge has many lumps. Dr Clavert said that he forgot to file the nose bridge after he finished working on it. I asked him to redo and correct the mistakes that he made. He kept staling and postponing for one year. Then he said that he will not correct it unless I pay. I guess there was a one year deadline. He is incompetent.
Futhermore, I requested Dr Calvert for a nurse to stay with me post-op. He recommended a nurse who stole my pain medications, money fifteen hundred dollars, and cellphone. The nurse is a cousin of his front office staff. One night the nurse gave me double the dose of pain medication pills to sleep and the nurse and her cousin (receptionist at Dr Calvert office) came into my room. Both women uncovered me and undressed me and took photos. They used a flash light with camera. Also the nurse put chemicals on my scars so they would not heal and they turned white. The receptionist pulled on one of my scars and ripped the scar, also she had a medical knief and made little puncture wounds around my nose, also she had a small metal rod and she continued to hit the bridge of my nose.