- Report: #1099340
Report - Rebuttal - Arbitrate
Complaint Review: Dr. Kevin B. Sands | Ripoff Report Verified™ …businesses you can trust. Cosmetic Dentistry specializing Porcelain Veneers, Whitening Dentistry, Zoom!® Teeth Whitening, Dental Implants, Sedation Dentistry, Dental Bonding, Invisalign® Dr. Kevin Sands VIP services, treatment where patient comfort level is critically important. Highly trained team takes great pride in continually searching for new ways to enhance patient experience. Dedicated to 100% customer satisfaction.
Dr. Kevin B Sands D.D.S414 N Camden Drive Beverly Hills, California USA
Dr. Kevin Sands DDS REVIEW: Dr. Kevin Sands 100% dedicated to total patient satisfaction, “the Rolls Royce of cosmetic dentistry” Dr. Kevin Sands’ dedicated to excellence in quality of services. Dr. Sands understands that the patient's individual needs are top priority in every situation. No matter the treatment or procedure Dr. Sands will explore all cosmetic dentistry options.
*UPDATE: Dr. Kevin Sands pledges his commitment to Ripoff Report’s Corporate Advocacy, Business Remediation and Customer Satisfaction Program. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member’s business. Dr. Sands is recognized by Ripoff Report Verified™ ..as a safe business service.
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EDitor’s UPDATE: Positive rating and recognition has been given to Dr. Kevin Sands for his commitment to excellence in patient service.
Ripoff Report’s discussions with Dr. Sands have uncovered an ongoing commitment from him and his staff to total patient satisfaction. This means that patients can expect that the company will work towards finding a mutually satisfactory resolution to any complaints or concerns. Dr. Sands listens carefully to patients’ concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.
Dr. Kevin Sands is world renowned for creating some of the worlds’ most beautiful and natural smiles; he has been recognized in the media extensively as Hollywood's premier cosmetic dentist to the stars providing the most beautiful and natural looking results possible. [continued below]....
Dr. Sands himself has informed Ripoff Report that his personal philosophy to his practice is to provide excellence in cosmetic dentistry. He continues to please his patients and drive successful results because of his quality care, detailed personalized efforts and empathetic nature. Dr. Sands understands the needs of his patients and strives to meet each of their goals, proving that his approach is one measure of support that reflects why he holds a world renowned reputation as the best cosmetic dentist. This is why his clientele, which include many celebrities, are so dedicated to his craft and speak so highly of him as well as why he has a top of the line laboratory and artist studio with multiple artists that are matched accordingly to specific patients.
Dr. Sands has grown tremendously in popularity because of his remarkable dental work. Patients travel from all over the world, to be treated by this cosmetic dentist.
Dr. Sands utilizes state-of-the-art products to beautify his patients' teeth. During a free consultation, patients can view before and after pictures of Dr. Sands' previous patients and discuss personal dental goals. Patients can also read testimonials to get further insight to Dr. Sands' high level of patient satisfaction. By the end of a patients’ appointment, Dr. Sands and his patient are able to choose the procedure that would be best.
Cosmetic dentist, Dr. Sands is one of the finest to consider. To learn more about Dr. Sands in Beverly Hills, feel free to fill out his online contact form with any questions or comments you may have. You can also call their office at (310) 273-0111 to schedule a free consultation.
”Tired of hiding your smile from others? Wish you could finally do something about your discolored, cracked, or missing teeth? Or, do you simply want to build upon your natural oral aesthetics? Search no longer! Reputable Hollywood cosmetic dentist Kevin B. Sands, D.D.S. can help you get the look you not only desire, but deserve. With the assistance of a highly-skilled dental staff, this sought-after cosmetic dentist is no stranger to the world of glamour and beauty.
Dr. Sands continues to break ground in dentistry by creating dazzling smiles for famous celebrities and royalty around the world!
Making the decision to "get something done" is rarely an easy matter - and Dr. Sands understands that the patient's individual needs are top priority in every situation. No matter the treatment or procedure you're considering, our Los Angeles dentist will explore your Southern California cosmetic dentistry options with you. Many patients look to dentist Dr. Sands for dental services, whether it is porcelain veneers or teeth whitening.
The information provided in this report below is based on comments made by Front Desk Administrator, Justin Horn and Dr. Kevin B. Sands D.D.S during an onsite inspection held by a third party verification company with no biases toward Dr. Kevin B Sands D.D.S.
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
Dr. Sands Patient Customer Service Improvements
In order to provide great customer service for all patients, Dr. Sands’ front desk administrator, Justin Horn, takes measures to address all patient suggestions when they come into their office. He answers any questions they may have and strives to make their entire process run seamlessly. When a patient first comes in, Mr. Horn will assess their needs and make sure they are met by the doctor and the rest of the staff.
Their office also makes sure to follow up with patients after a procedure. If a patient has work done that day, their protocol is to follow up with them that same night. The next morning they will also get a call or email, whichever the patient prefers. They speak with every patient and find out whether or not they want them to call or email after a procedure. Then, depending on their feedback the day after treatment, they will determine when the patient needs to come back into the office. However, if a patient is experiencing any discomfort, they will have them come in as soon as possible.
When asked what he has personally done since complaints were made on Ripoff Report to provide a better level of customer service to patients, Mr. Horn stated, “We have just gone above and beyond to make sure any of the concerns brought up are addressed with every patient. We always thought we did an excellent job, but we can always improve. Any complaints that are brought to us are addressed immediately. First, I will be made aware of it and then Dr. Sands. I usually set up a direct line of communication and call them to see what we have to do to remedy the situation and rectify it immediately.”
Dr. Sands’ office aims to make each person’s treatment individualized so that no two smiles are the same. When a patient comes in for their first appointment, they take photos and x-rays. Then, they show the patient before and after photos to see what their goals are. They come up with a formal treatment plan and see what financially makes sense for the patient and try to work within their budget.
To ensure that a patient understands services during the course of their treatment, Dr. Sands makes sure to go over every detail at the initial meeting, and then again right before the treatment. They display working models that show the entire process like how a tooth is reshaped, how a tooth is bonded, a vainer etc. In addition, they also have a two page consent form that they give each patient that goes over every detail.
After every surgery or procedure, they will take x-rays to make sure everything was installed perfectly and will also do a follow up visit where they will do bite adjustments. They make sure everything fits and is comfortable. Patients are encouraged to come back as many times as they need to, but they usually only need to come back once. Their office also offers a warranty that states that if anything breaks of chips within the first five years, they can get it replaced at a reduced rate.
When asked how he would handle a situation where a patient is looking for a procedure done, but in his professional opinion it is not truly an area of concern Dr. Sands stated, “I constantly turn people away, the best surgery is doing no surgery. If someone does not need a procedure, I won’t do it. I am so busy that I don’t take on every case and that is how I have built my name and reputation. I only want someone leaving my office if we both know that they have achieved the best smile possible. I tell people very honestly if a certain surgery is not right for them and I encourage them to get second opinions.”
Dr. Kevin Sands Patient Complaints
During the onsite interview, Dr. Sands was asked about the complaints made on Ripoff Report that describe patients that have not felt as though they were treated with impartiality when receiving consultation at his office, and what he’s done since to resolve these issues:
"Well, I am addressing it now. Most people who are not happy let me know, they do not write a report online. The fastest way to fix any problem here to is let me or my staff know about it and the problem will be remedied. We have surveys after everyone leaves so they can let us know how we are doing. As soon as I saw the complaint, I called Ripoff Report and offered some mediation because I like to make everyone happy. You usually know if someone is unhappy. People have to sign a waiver when they leave after surgery stating that they love their veneers, so that if they don’t love them, we can adjust or fix them until they do love them. It does not make sense for someone to write a bad review and not tell me. We could have resolved the issue, and they would have left happy.”
Since complaints were made on Ripoff Report, Dr. Sands maintains that he does not do anything different with how he interacts with patients, stating, “My motto has always been that the customer is always right. That’s why people come to me because I am the best, and they know I am the best. All of the celebrities don’t come to me because I’m known for bad work, they come to me because I’m known for being the best at what I do. I’ve always thought of treating my patients like royalty.”
Dr. Kevin B Sands is pleased to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program. He is thrilled that there is a place that someone can write a review and the business can respond in a logical and systematic way. He thinks it is a very fair process. Dr. Sands thinks Ripoff Report is a good system unlike others that have no recourse.
Statements from the owner, Dr. Kevin Sands and more information on his practice
"No two smiles are alike…we incur every attribute you can think when personalizing our patients’ smiles, from wants, skin-tone, facial features, and etc…what we provide is for people who want the best of the best. Think of us as the Rolls Royce of Cosmetic Dentistry, the quality you get is of EXCELLENCE.”
Dr. Sands does more venires and smile makeovers than anyone in the world per year and is trusted as one of the world’s highest quality cosmetic dentist for his VIP top of the line services. In order to gain a refreshed image, Dr. Sands knows you and your dentist must be on the same page! This is why your initial consultation is so important. During this one-on-one meeting with Dr. Sands at his Beverly Hills facility, patients have the option of asking Dr. Sands any questions they like. In turn, he helps all patients understand the specific procedure or treatment they are considering – even better than when you first arrived!
An artist at heart, Dr. Sands possesses the sought after talent to design and develop smiles that are not only beautiful, and naturally looking but a comfortable transition for the patient. His wealth of knowledge has helped him to create and sustain some of the most stunning smiles in Hollywood!
Dr. Sands has a very wide range of patients and is another reason why he has an extremely talented team of smile artists and his own studio, laboratory and ceramics. Dr. Sands has multiple specific artists for specific patients custom tailored for a wide range of demographics.
Dr. Sands integrates a full try-in session before patients’ comprehensively detailed smile is placed into their mouths. Patients must approve every aspect and detail of their new smile such as the shape, color and etc. during this fully in depth try-in session before final placement. This is what a total commitment to patient satisfaction looks like.
Stated Improvements from Dr. Sands
Dr. Sands recognizes that complaints posted on Rip-off Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Rip-off Report’s Investigation Dr. Sands has made organizational changes allowing his patients and employees a more streamlined approach to problem resolution and a commitment to the best patient experience possible.
In summary, after our investigation, which included discussions with Dr. Sands and many of his past and current associates, Rip-off Report is convinced that Dr. Sands is more than committed to the ultimate quality delivery of services resulting in total patient satisfaction.
Read more about why consumers should feel confident when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.
Read about Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.
As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.
NOW TO THE ORIGINAL REPORT THAT WAS FILED
Dr. Kevin B Sands D.D.S Beverly Hills, Los Angeles California
NOTICE: About the Report below.
Ripoff Report (((REDACTED))) the offending words and false accusations/statements because we found what was posted to be completely false and ridiculous.. If the posting was true, there would have been legitimate proof or some sort of documentation. The claims were absolutely ridiculous. Ripoff Report was not sent any evidence for the claims the author of the Report below made – this could be a competitor. As a matter of policy, when a business joins the Corporate Advocacy, Business Remediation and Customer Satisfaction Program, .. Ripoff Report always emails everyone that filed a complaint so the member business could make things right with them… our program calls for the member business to err on the side of the customer. It is our opinion, the Report below is bogus. Ripoff Report and a 3rd party verifier inspected the offices on different days. Dr. Kevin B Sandsis an extremely qualified and legitimate Dentist with the credentials and experience supporting this fact. If the doctor was that bad, Ripoff Report would have negative Reports about Dr. Kevin B Sands D.D.S from real patients.
Dr. Kevin Sands in Beverly Hills takes the (((REDACTED))) dentist in the U.S. He somehow managed to (((REDACTED))). But don't let this fool you or make you think he's a top notch dentist. I unfortantly was fooled by this illusion of him being some amazing dentist because I saw him on T.V. Lesson learned and now let me pass this knowledge onto you, so you don't make the same mistakes I did.
I came into his office for a veneer connsultation, supposibily this was supposed to be free. The front desk seemed to be a little stuck up when I came in for my appointment, not thinking much of it tho I just continued to wait for the doctor. Well I kept waiting for about 90 minutes, finally I was called back to see the great Sands. He comes in the room and says "what are you here for", I respond back saying "doesn't it say what I'm here for on the paperwork I spent 15 minutes filing out".
Now typically I would just answer the mans question but... I waited for 90 minutes and him saying that retarded line really set me over the edge. He replies and says something like "I don't appreciate the attitude, you come in here and speak to me like this." "That my hand writing is supper messy and he cannot read it". Well this is a shock to me because I've never heard anyone ever complain for, how hard can it possibly be to read veneer consultation.
So after this mimi stand off he tells me your a full case and that this is more then likely out of my budget, so he reccomeneds I call some guy over in east L.A. Now this is super shocking, how does he know I cannot afford the procedure? Does he know that I've been saving 17 years for veneers and that my family offered to help me pay for the procedure also? Guess Kevin Sands is a psychic and can somehow know your bank balance just by looking at you. Well I'm sure he has mastered this skill because this is his business, detect people who have money and then rip them off! At this point I was completly fed up with him and decided right then and there this guy is a total jackass.
So on the way out the door I see a lady in the waiting room who seems pretty upset. Her eyes where red and she kept sniffling non stop. I asked her what was wrong and she told me that Dr. Sands did some cosmetic dental work and that the work is horrible. She came in today to ask him to fix it but the front desk told her she needs to pay a consultation fee of $500 and that it will cost more money if anything can be done. Being in such shock I told her my situation and how he acted. She responded back telling me she had a similar experience but made the mistake of still going with him. At this point I told her step out in the hallway with me, the front desk girl started huffing and puffing like she was annoyed. In the hallway she opened up saying how Sands tried flirting with her and asked her out multiple times. This was just the craziest situation I've ever had when it comes to medical related things. I'm so thankful that I decided not to accept treatment and run for the hills.
People do yourself a favor and never visit this guy.. This guy is by far the shadiest dentist in all of Beverly Hills, I'd rather go to Mexico then have him touch my mouth. If you like being talked down to and have 90 minutes to waste, then Dr. Sands is your man! In addition I went online and read a bunch of his reviews, man these are the fakiest reviews I've ever read in my life. Some of them are in Broken English and days apart from each other. I'd highly suggest you do a search and look at them for yourself, what a joke!
This report was posted on Ripoff Report on 11/14/2013 02:06 PM and is a permanent record located here: http://www.ripoffreport.com/r/Dr-Kevin-B-Sands-DDS/Beverly-Hills-California-90210/Dr-Kevin-B-Sands-DDS-Beverly-Hills-Los-Angeles-California-1099340. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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