- Report: #1017787
Report - Rebuttal - Arbitrate
Complaint Review: Dr. Michael K. Obeng, MiKO Plastic Surgery | Ripoff Report Verified™ …businesses you can trust. Dr. Michael K. Obeng, MiKO Plastic Surgery 100% customer satisfaction. Award winning surgeon specializing in cosmetic surgery of aging face, neck, breast, body, trunk, extremities, genitalia, and transgender procedures. MiKO Plastic Surgery’s mission is forming lasting relationships with clients become the number one plastic surgery office in Los Angeles. Achieving this by providing excellent customer service from the first interaction, amazing artistic and natural enhancements, and superior aftercare for all clients.
Dr. Michael K. Obeng435 N. Roxbury Drive Bevrly Hills, California United States of America
Dr. Michael K. Obeng REVIEW: MiKO Plastic Surgery Customer Satisfaction Commitment: MiKO Plastic Surgery dedicated to customer satisfaction, MiKO Plastic Surgery implemented strategies to insure the greatest experience possible for patients. MiKO Plastic Surgery is committed to 100% customer satisfaction making every possible effort to ensure that all patients have the most positive experience possible during & after visiting their center.
*UPDATE: Recognized by Ripoff Report’s Corporate Advocacy Program as a safe business service and leader in Plastic and Reconstructive Surgery – MiKO Plastic Surgery and Dr. Michael K. Obeng pledges to always resolve issues and do everything possible to avoid them - Patients can feel safe, confident & secure when doing business with Dr. Michael K. Obeng and MiKO Plastic Surgery, recognized by Ripoff Report Verified™ as a safe business service
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EDitor’s UPDATE: Positive rating and recognition has been given to MiKO Plastic Surgery and Dr. Michael K. Obeng for their commitment to excellence in customer service.
Ripoff Report’s discussions with Dr. Michael K. Obeng and MiKO Plastic Surgery and some patients have uncovered an ongoing and unparalleled commitment for total patient satisfaction. This means, at MiKO Plastic Surgery every patient is welcomed as family with open arms and can rest assured to expect to be feel cherished and have the best experience possible.
The information provided in this report below is based on comments made by Medical Director Dr. Michael K. Obeng during an onsite inspection held by a third party verification company with no biases toward Miko Plastic Surgery and Restore Worldwide. [continued below]....
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
Dr. Obeng went on to state, “We are in a business where we strive for perfection. We let the patient know that when we put up the drawing board, we don't always get what we aim to get because there are so many factors that come into play. The way I do the surgery, the way your body accepts the surgery, swelling, inflammation, genetics, the way you take care of yourself... so many things, so many variables. We let the patients know this: that we are going to go for perfection, but we're probably not going to get it, we're going to get really close. If the patient is not happy and I am not happy, we will think about doing another surgery but we will wait an adequate amount of time to makes sure their body has adjusted to the surgery. We have a revision policy so if after the body has healed and we both aren’t satisfied, we will do a second surgery for free. They only have to pay for the anesthesia and renting the operating room. Our revision rate is very, very low.”
When asked to address the complaints made on Ripoff Report, Dr. Obeng stated that he believes those complaints to have been made by a previous employee who is unhappy about being let go. Dr. Obeng stated, “The complaints on RipOffReport.com are not from patients, they are all from one man who used to work for me and is trying to sabotage me. He was someone who didn't have the integrity that I wanted, therefore, I fired him and he has been trying to get back at me for that so he has been making these complaints on RipOffReport.Com.”
When Dr. Obeng first moved to California, he worked for Lifestyle Fit while he was building his practice. He worked as a surgeon for them, but eventually had to leave after his practice was established.
Dr. Michael Obeng is the director of Miko Plastic Surgery and the Founder and President of Restore Worldwide. Worldwide is a program that he started in 2007 in Ohio. The program is aimed to go around the world and do plastic surgeries for free for people that really need them; where it will restore their confidence and allow them to have a better life. Most patients are people with deformities in underdeveloped countries. They take volunteers and no one gets paid. Last year alone they did $500,000 worth of surgeries for free.
Most of Restore Worldwide donations are made from clients and they also host fundraisers. Next year, Dr. Obeng hopes to donate 5% of Miko Plastic Surgery’s earnings towards that organization.
Dr. Obeng and his staff think it is good to be apart of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program. They think it is helpful to have a place where consumers can go to see what type of business someone does and that there are people who monitor it.
MiKO Plastic Surgery / Who They Are & What They Do For Patients
Internationally renowned and recognized by colleagues for his great courage to tackle some of the most difficult of surgeries, superior poise, intelligence and experience, Dr. Michael K. Obeng is honored as, “the Surgeon’s Surgeon.”
Michael K. Obeng, MD, F.A.C.S. is Harvard trained, board certified and has been named among “America’s Top Plastic Surgeon’s” by the Consumer’s Research Council of America in 2011. Dr. Obeng is among the rare, and very few surgeons in the world to successfully reattach a limb and he is an expert in complex reconstructive surgery, hand and micro neurovascular surgery. His clientele comprises of royalty and celebrities, but most importantly, his pride and joy, comes from taking care of some of the world’s most unfortunate children and women with congenital and accidental deformities.
Dr. Obeng’s most recent award was received on November 11, 2013 where he was honored by the NAACP and received their prestigious Humanitarian Award for his work with R.E.S.T.O.R.E. Worldwide Nationally and Internationally. He specializes in cosmetic surgery of the aging face, neck, breast, body, trunk, extremities and genitalia. Dr. Obeng is among the rare, few surgeons in the world to successfully reattach a limb, and he is an expert in complex reconstructive surgery, hand, and micro neuro vascular surgery.
Currently on staff at the prestigious Cedars Sinai Hospital, in Los Angeles, California and the former Chief of Plastic Surgery at St. Elizabeth Health Center – Dr. Obeng brings years of experience and innovative ways of solving complex cosmetic and reconstructive surgical dilemmas. His clientele comprises of royalty and celebrities, but also includes some of the world’s most unfortunate patients.
Born into poverty in Ghana, Africa, Dr. Obeng persevered over unimaginable obstacles, and adversities whilst still striving against all odds to arrive at this culmination of professional and personal success. His deep compassion and care for patients derives from these humble beginnings, and he takes pride in treating each patient like family. Dr. Obeng travels to third world countries to donate his surgical services through R.E.S.T.O.R.E., a charitable organization that he founded in 2008. The charity provides free reconstructive surgery to abused and battered women and children, and people with congenital and accidental deformities. He also advocates for the underprivileged in the U.S., educating them about the post-reconstructive surgery options that are available after breast cancer treatment.
Dr. Obeng is one of the most sought after surgeons in the world. His surgical successes, cosmetic and reconstructive expertise, and charitable work through R.E.S.T.O.R.E. are often featured on local television news stations such as ABC, CBS, NBC, FOX, Huffington Post, CNN, iReport, Telemundo, USA Today, the LA Confidential and in many local, national and international publications.
He has garnered many prestigious awards, including his most recent recognition by the NAACP for his Humanitarian efforts. Las year he was honored by his alma mater, MidWestern State University, for outstanding Alumnus in the College of Sciences and Humanities. Other awards include, the honor of a research grant from the National Institute of Health (NIH), and the coveted Herman B. Barnett award in Surgery and Anesthesia. He has also published extensively, and lectures on breast aesthetics, augmentation and reconstruction to national and international audiences. When he is not speaking on plastic surgery, he can be found around the nation giving his award-winning motivational speech, "Perseverance." Dr. Obeng has been dubbed by his colleagues as, "the Surgeon's Surgeon." This stems from the fact that he is not afraid to take on the most difficult of surgical challenges and cases which he humbly and honorably accepts with gratitude anytime he gets an opportunity.
Dr. Obeng and his staff works extensively and continues to do everything possible to set the safety standard and patient satisfaction standard. At MiKO Plastic Surgery Dr. Obeng works extensively to allow for every aspect of every patient’s experience to be nothing short but extraordinary and unforgettable.
MiKO Plastic Surgery’s’ Director, Dr. Michael K. Obeng, has informed us that his personal philosophy is to continue to strive to work alongside every aspect of Miko Plastic Surgeries' patient relations to ensure the greatest experience possible that never stops serving you to leave you with an unforgettably amazing experience.
MiKO Plastic Surgery / Statements from Medical Director Dr. Michael K. Obeng
"Be very careful who you do business with. There are lots of people who claim to be plastic surgeons and they are not. The sad thing is, in medicine, anyone with a medical license can legally practice any medicine they want but if they do not have privileges to do surgery in a hospital, you should never sign up to have surgery by any person and always make sure your plastic surgeon is Board Certified by the American Board of Plastic Surgery."
~ Dr. Michael K. Obeng
MiKO Plastic Surgery / Statements from Colleague
" “He is an individual that is very passionate in those things that he believes very much in spreading hope, healing and re constructive opportunities for individuals.” ~ Molly Seals, Senior Vice President, Human Resources Service & Program Delivery - Catholic Health Partners, Youngstown, Ohio
“His main concern is to do the best he can for that patient and that’s why he is so busy because his patients bring so many patients.”
~ Dr. Rashi Abdu, Retired Surgeon and Professor Emeritus, Northeast Ohio Medical University
"I can certainly understand why Dr. Obeng has been selected to be one of the top 5 recognized, when he was brought to this panel that has contributed so much, I am sure it was for his clinical skills, which are outstanding, but beyond that, Dr. Obeng’s character really is what makes him the whole package…he is kind, generous, sincere and he’s done so much to give back, not just in the community but also in his homeland and I think it’s really the person he is on the inside that makes him the ideal candidate for this award.” ~ Genie Aubel, President, St. Elizabeth Boardman Health Center, Boardman, Ohio
“People feel he is easy to work with and he understands everyone’s walls, he is someone that you can tell everyone enjoys working with him because when he walks into the room, you can tell because everyone lights up with smiles and comfort around him!” ~ Molly Seals, Senior Vice President, Human Resources Service & Program Delivery - Catholic Health Partners, Youngstown, Ohio
MiKO Plastic Surgery / Patient Care
In order to provide the best customer service for patients, Miko Plastic Surgery believes that it is important to treat them the way they would want to be treated. Dr. Michael Obeng is the Medical Director at Miko Plastic surgery and he takes the time to get to know each patient personally. He provides them with his cell phone number so that they can reach him any time they need to.
After surgery, their office follows up with patients frequently. They contact patients the night after surgery, and the day following surgery to ensure that there is no bleeding or fluid collection. 90% of patients are seen within 72 hours after surgery. Dr. Obeng and his staff educate their patients about how to take care of themselves after surgery. If a patient forgets, or has questions, the staff makes themselves available to assist them.
When a patient comes to Miko Plastic Surgery they are provided with an intake form to fill out. This form is a questionnaire about the patient and why they are there. Once they are done, the patient is placed into a consultation room. Then, Dr. Obeng will consult and examine them. They go over the intake form and Dr. Obeng gets to know them as a patient and as a person. He takes pride in learning about his patients as individuals. After the examination, they will discuss any concerns the patient may have. They determine what their goals are and if they are realistic or not before moving forward with a procedure.
During the onsite interview Dr. Obeng was asked to describe their pretreatment process: “Once they decide to move forward with surgery, we pick dates. After we figure out the dates we do a pre-op and we go over the surgery and consent information. We go over what the surgery entails, the risks, the benefits, and your realistic outcome. Photos are taken that day and they are sent to the lab to determine whether they are okay to have surgery. Two weeks before surgery we go over everything again and then the day before surgery we give them a call to make sure that if they have any questions we answer them. Then the day of surgery they will come in we go over everything again we will mark them, meet and greet them with our whole team that will be in the surgery, go over the consent form one more time. Once everyone is in the surgery room we do something called a "time op" where everybody goes over what they are going to do during the surgery, and then we begin.”
To ensure patients needs and concerns are met, Dr. Obeng explained, “Patients come in and tell me what they want to have done. If I feel like they don't need it done, or that is it's going to make them look deformed of disproportional to their body, then I will refuse them no matter how much money they offer me. Patient selection is key. We ask the patients to tell us in their own words what is going to happen to make sure that we are all on the same page. I would not do a procedure if I did not agree with it.”
Dr. Obeng’s cosmetic surgery expertise is requested by patients from all around the world. Apart from local celebrities in Beverly Hills, routinely patients from around the U.S. and even international royalty comes to see Dr. Obeng from Miami, the Northeast (DC, Pennsylvania, Ohio, New York) as well as South America, Iran, India and even discerning patients from Africa and Japan.
"We offer an email and Skype consultation for out of town patients where our staff can assist you with travel arrangements. You will also be able to speak with Dr. Obeng directly to answer any questions or concerns that you may have in regards to your procedure.
Beverly Hills, a premier destination is the ideal location for combining a relaxing getaway with a beautifying plastic surgery procedure. A few days before your surgery, you will fly in to the Los Angeles International Airport (LAX) or Burbank Airport (BUR), just minutes away from the office. You will meet with Dr. Obeng the day before surgery for a re-evaluation and to go over your procedure. A private tour can be arranged before your surgery as well. Following your surgery, you will relax and recover in privacy and comfort away from the stress of your daily routine. After a few days or rest, you will be ready to enjoy some of the attractions in Southern California.
Our goal is to make your trip comfortable and as hassle-free as possible. Our patient coordinator will work with you to schedule your surgery and assist you with hotel arrangements, pre-operative care, and post-operative care.
Pre-operative and Post-operative Medical Workup:
Once you have decided to undergo surgery, we will start your pre-operative laboratory work and medical clearances completed by your doctor or specialist in your hometown., if needed. This process may take 2-3 weeks. We will also plan your post-operative recovery in advance. We like to take close care of our patients, and will plan to have you stay locally for a few days in Beverly Hills to ensure that you recover completely before heading home.
We encourage patients traveling from out of state, if it is feasible, to bring a loved one with them to enjoy their mini vacation together after surgery. This person should be a capable adult who can be there to care for you after surgery. If you decide to come on your own, the attention you will receive from our staff will ensure that you never feel alone.
Dr. Obeng will see you the day before your surgery for a pre-surgical evaluation and to review your procedure and answer all your questions. You will stay in the area for a few days after surgery for your post-operative visits. In the event that you require any medical attention returning home, Dr. Obeng will recommend you to a local physician for check-up.
MiKO Plastic Surgery also has a close relationship with a special post-operative caregiver who has over 20 years of experience in taking care of cosmetic surgery patients and in-home medical assistance.
Stated Improvements from MiKO Plastic Surgery.
MiKO Plastic Surgery recognizes that complaints posted on Ripoff Report, especially false defamatory ones are issues that need to be addressed. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report’s Investigation and membership, MiKO Plastic Surgery’s organizational changes allow them to continue to concentrate on what they do best as we positively endorse and monitor their listing as a member of our program. MiKO Plastic Surgery’s patients and employees now have a more streamlined approach to problem resolution and a strengthened support for advancing there world class customer satisfaction goals.
In summary, after our 3rd party on-site review, which included discussions with Dr. Michael K. Obeng, his staff and some patient testimonials, Ripoff Report is convinced that MiKO Plastic Surgery is overly committed to delivering nothing short of superior patient satisfaction.
Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.
Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.
As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.
NOW TO THE ORIGINAL REPORT THAT WAS FILED
Dr. Michael K. Obeng Dr. Obeng, Dr. Michael Obeng, Miko Plastic Surgery, Dr. Obeng Plastic Surgery Dr. Michael Obeng Was Arrested For Wife Beating and He Almost Killed Me. Bevrly Hills, California
I was not going to say anything about my experience because I am not that type of person but when I came across this; I felt compelled to say something:
Here is what I found on Dr. Michael K. Obeng
violence: Michael K. Obeng, 37, of 1300 Meadowood Circle, Boardman, was taken into custody on Market Street and charged with the crime after Obengs wife alleged he had struck her right arm during an argument.
Dr. Michael K. Obeng did my breast augmentation, lift and liposuction on my thighs, charged me $12000. He has totally deformed my body. It"s been 10 months my right breast is 2" lower than my left. I look lop-sided and scars all around my nipples. The day after surgery I had very high fever called his office 3 times, left urgent messages didn't get a call back for 2 days finally had to go to the hospital. I had visible infection around my nipples my stiches were opening, from the infection one of my nipples was almost falling off. now I have thick scars around my breasts, and about the liposuction on my thighs he took alot more out from one side then the other it looks horribe, so finally when they called me back i went to the office and in the wating room with me was another very angry patient that wanted her money back for butchered nose job. now that I have done my research I have found out he has alot of lawsuits from unhappy patients against him.
several months later I asked him to give me part of my money back and he got so angry and almost attacked me. I got scared. I thought he is going to kill me. This guy is no good. I have to save mney now to get this disaster fixed. very upset....I would never recommend him to anyone. I am going to sue him.
This report was posted on Ripoff Report on 02/21/2013 01:15 AM and is a permanent record located here: http://www.ripoffreport.com/r/Dr-Michael-K-Obeng/Bevrly-Hills-California-90210/Dr-Michael-K-Obeng-Dr-Obeng-Dr-Michael-Obeng-Miko-Plastic-Surgery-Dr-Obeng-Plastic-1017787. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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