- Report: #938752
Report - Rebuttal - Arbitrate
Complaint Review: Dr. Newton's Naturals
Dr. Newton's Naturals53 Darling Ave. South Portland,, Maine United States of America
Dr. Newton's Naturals SCAMMERS = LIARS = THIEVES South Portland,, Maine
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Told them no..., no... and WHAT part of NO do you not understand? Interestingly, the company is in Maine but the 'return address' is a posh Florida community. Got the RMA#, resealed the shipping carton, blacked all the shipping addresses to ship it to me, affixed a fresh shipping label with the RMA on it and returned it USPS insured. 5 days later, the parcel got returned to me "REFUSED!" This is adding INSULT to injury. Called company, was told "THAT C A N N O T HAPPEN" I scanned the top of the box and faxed it to them.
Company rep said "OK, we need for you to remail it..." I said "NO, HELL NO!!! I am not going broke on postage because of you arrogant jerks. Agent then said they would send me a pre-paid return label.
10 days passed. No reply. Called again, got the same "shocked and amazed" response from the agent. Said they saw where I had called twice and package had been refused. Would investigate and call me back with an update. (= S U R E THEY WILL...) I told them to investigate while I contacted the USPS Postal Inspector and the BBB.I supposedly spoke to 2 levels of "management" (probably just other agents.) They said, "Well, just hold the package. We'll refund your bank card immediately. Will take several days to get A N O T H E R LABEL to you." I watched my online bank
statements for 3 days. NO credit.
I called back. Agent sounded as though she doubted my credibility. Said she would "walk" my refund to the financial department. Next day, nothing was done. I called the bank card company (AMEX) and they issued a credit on the spot. Credit included postage to me + postage I paid USPS. AMEX said destroy the package. =The matter is closed. (Just for fun, GOOGLE Dr. Michael Pinkus. -You'll be amazed by this guy's history.)
This report was posted on Ripoff Report on 09/09/2012 03:16 PM and is a permanent record located here: http://www.ripoffreport.com/r/Dr-Newtons-Naturals/South-Portland-Maine-04106/Dr-Newtons-Naturals-SCAMMERS-LIARS-THIEVES-South-Portland-Maine-938752. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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