• Report: #1026251

Complaint Review: Dr. Petra Schubert Dallas, TX

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  • Submitted: Sat, March 09, 2013
  • Updated: Tue, March 12, 2013

  • Reported By: Boris — Dallas Texas Canada
Dr. Petra Schubert Dallas, TX
6128 Sherry Ln Dallas, TX 75225, United States Dallas, Texas United States of America

Dr. Petra Schubert Dallas, Texas Petra Schubert Orthodontist Horrible Dentist, Scammer, Painful, Insurance theft. Dallas, Texas

*Consumer Comment: Disgusting

*Consumer Comment: Famous dishonest

*UPDATE Employee: The Truth Will Stand

*Author of original report: Dear Dr. Schubert You say I protect my identity then why do you post as Anonymous

*UPDATE Employee: Boris is part of extortion ring

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Dr. Petra Schubert Orthodontist is the worst and most unprofessional company that I have ever worked with in my entire life. My fianc decided to purchase a Groupon for Invisalign from them. Dr. Petra Schubert Orthodontist agreed to make a pay by month thing seeing as we could not just pay the $5000 up front. Of course, they always make us aware that they were nice enough to work with us. We bought the Groupon and went in for the first visit. 

She went in May and had her pictures taken and they told her they were going to send the pictures off and in 6 weeks the aligners would be there and she could start the process. She went back 6 weeks later (after taking time off of work) expecting to pick the aligners up and it turns out they had forgotten to send the pictures off They tried to lie about it and say that invisalign was backed up but then they finally admitted they hadnt gotten the pictures out. They said they would submit the pictures to invisalign over the internet immediately and it should only take about 2 weeks to get in. 

My fianc called two weeks later and the lady at the front desk, once again, had an attitude and said it takes several weeks for the aligners to come in. So instead of it being 2 weeks, she had to wait about another 5 weeks to get the starting set of aligners. We were told that insurance would cover $1,000 and we would be left with a balance of $2000. My fianc and I talked it over and we decided that we would make it work because it was important to my fianc to straighten her teeth for our upcoming wedding. 

They are extremely unprofessional when it comes to responding to correspondence. My fianc has sent them SEVERAL emails without a receiving a response back (or it would be weeks later). She has left the office voicemails and they only seem to get back to her when or if its convenient for them. Dr. Petra Schubert Orthodontist does NOT care about their customers! They rope you in with deals and then they feel like they can screw you over. Their customer service is abysmal. The front office receptionist is rude and does not know how to do her job. 

Dr. Petra Schubert Orthodontist is luring customers in with the Groupon and then cheating them out of money! When my fianc went in for her first visit she was FORCED to undergo a deep cleaning that was never discussed prior to us agreeing to the deal. Then we get a bill for the cleaning even though we stated that the cleaning was not necessary because she had her teeth cleaned recently. Dr. Petra Schubert Orthodontist insisted on the cleaning, but NEVER told us that the cleanings would not be covered by our insurance. 

They conveniently left that information out! In fact, they made it seem like insurance was going to cover the cleanings. We have been waiting to hear from Dr. Petra Schubert Orthodontist in regards to insurance, but havent heard a thing. The receptionist said she would let me know as soon as she heard something, but she never did. We just received a HUGE bill! It is unbelievable how Dr. Petra Schubert Orthodontist operates their business! When Dr. Petra Schubert Orthodontist called us about our new bill, that we had no idea about, they were EXTREMELY rude! 

They could not give us ANY details on the bill because the receptionist said quote she doesnt have time to sit on the phone with me for 20 minutes.... She said she had been sending the bills to my fiancs email account, but when we asked her what email address she had been sending it to and she COULD NOT give us an answer! She then said the she didn't have time to go through her sent folder. My fianc has two email accounts and we have checked both. NOT ONE EMAIL ABOUT A BILL! 

She then tries to say that she has been sending the bills to my fiancs mothers home. Her mother informs us that she has not received ONE piece of mail from Dr. Petra Schubert Orthodontist! This is a HORRIBLE establishment and I want to let anyone who is thinking of using Dr. Petra Schubert Orthodontist to BEWARE! They do NOT care about you, they only care about milking you for every nickel they can. 

It is unethical, immoral and down right WRONG! I wish now that I had read some of the reviews before we got involved with them. Please, take your hard earned money to a dentist that cares about you and wants the best for you. You will NOT find that at Dr. Petra Schubert Orthodontist!

This report was posted on Ripoff Report on 03/09/2013 05:50 PM and is a permanent record located here: http://www.ripoffreport.com/r/Dr-Petra-Schubert-Dallas-TX/Dallas-Texas-75225/Dr-Petra-Schubert-Dallas-Texas-Petra-Schubert-Orthodontist-Horrible-Dentist-Scammer-Pa-1026251. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 4Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Disgusting

AUTHOR: Bryan Brioni - ()

I took my son in to get his braces done and was disgusted at the way they worked, I doubt that the workers even have proper licensing. I also looked around and saw some expired products. As soon as they were done with my son I never took him back again and made a report to the proper authorities. 
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#2 Consumer Comment

Famous dishonest

AUTHOR: Balda Regal - ()

Dr. Petra Schubert Orthodontist The most imoral,unprofessional,unethical dishonest dentist and assistant you can imagine. Avoid her services.
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#3 UPDATE Employee

The Truth Will Stand

AUTHOR: Anonymous - ()

Dear Boris

For the record, that address does not exist in University Park and neither does Boris Konstantyn

I believe in God and what you and your associates are intending for evil,  He will use for good.  I will pray for you and your salvation.



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#4 Author of original report

Dear Dr. Schubert You say I protect my identity then why do you post as Anonymous

AUTHOR: Doris Ligman - (Canada)

Dear people from Dr. Schubert's office, it's clear you are the people filing the rebutal as I cannot understand how anybody else would ever protect you. My address is 3828 Tulane Boulevard, University Park, Texas, and my name is Boris Konstantyn. Problem solved Miss Petra Yarto Schubert
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#5 UPDATE Employee

Boris is part of extortion ring

AUTHOR: Anonymous - (USA)

This post by Boris, no last name or address to protect the guilty, is completely false and posted solely to defame the impeccable reputation of Dr Schubert.

These illegal activities have been reported to the authorities
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