- Report: #843698
Report - Rebuttal - Arbitrate
Complaint Review: Dr. Randal Haworth
Dr. Randal Haworth436 North Bedford Drive, Beverly Hills, CA 90210 Beverly Hills, California United States of America
Dr. Randall Haworth Verified Safe Review: Patients of top artistic plastic surgeon, Dr. Haworth, can feel safe convenient and secure with the care and results they receive at the Haworth Institute Beverly Hills, CA. Randal Haworth MD committed exceptional patient experience, driven by not only surgical results but also empathic care in a secure and safe environment. Commitment to Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, ..A program that benefits the consumer, assures them of complete satisfaction & confidence when doing business. Beverly Hills California
*UPDATE: Dr Randal Haworth Rip-off Report Verified on location
*Consumer Comment: Dr. Haworth is a good man.
*Consumer Comment: Dr. Haworth is a good man.
*General Comment: Notice of California Lawsuit
*Consumer Comment: We all know the OP is full of it, but the "doctors without borders" post is total BS as well.
*Consumer Comment: Righttttt
*General Comment: Dr. Randal Haworth
*Consumer Comment: Philip loves plastic
*Consumer Comment: The OP is an idiot
*Consumer Comment: I don't believe you at all
*Consumer Comment: Rubbish
*REBUTTAL Individual responds: Dr Haworth's Response
*General Comment: comment
*Consumer Comment: comment
*Consumer Comment: Dr. Randal Haworth, The Jellyfinger Doctor, Pregnancy Doctor
EDitors UPDATE: Positive rating and recognition has been given to Dr Randal Haworth and the Haworth Institute Beverly Hills, California for its commitment to excellence in customer service.
Ripoff Reports exhaustive discussions with Randal Haworth MD http://www.drhaworth.comhave confirmed an ongoing, zealous commitment by him and his staff to complete patient satisfaction. This means that patients and clients can expect that Dr Haworth will always strive to establish a mutually satisfactory resolution to any complaints or concerns. Dr Haworth and his staff listen carefully to patient praise and criticism, recognizing it as a valuable opportunity to learn from past mistakes and become more efficient as a organization in the services they support and offer.
The information provided in this report is based on comments made by Dr Randal Haworth at The Haworth Institute Beverly Hills, California during an on-site inspection held by a third party verification company with no biases toward Dr Randal Haworth or The Haworth Institute.
Ripoff Report Verified .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
The Haworth Institute's chief plastic surgeon, Dr Randal Haworth has conveyed to us that his patients are precious to him and considers it critical to listen and respond properly to their exact needs. Dr. Haworth states that "to be successful in any business, whether it be plastic surgery, financial services or art, one can never rest on your past laurels or accomplishments. You must continually be self-critical and acknowledge your own mistakes in order to learn from them. That is the only way to become better in your respective field". In knowing that plastic surgery is an inexact blend of art and science, Dr Haworth always let patients know that there is a 5-10% chance of revision on certain plastic surgical procedures. In most circumstances, they do not charge for the revision operation, but the patient does pay anesthesia, supplies and operating room fees. This is standard practice in the plastic surgery industry. Dr. Haworth feels the Corporate Advocacy Business Remediation and Customer Satisfaction Program is an opportunity to demonstrate his commitment to customer service and he is glad that there is a program that can address these concerns that have been voiced on the Internet.
Another key member of the Haworth Institute reinforces their mission statement : "Our goal is to provide all of our patients the best quality and professional excellence in the field of plastic surgery and aesthetic medicine." Indeed, Dr. Haworth's dedication to quality plastic surgery, patient care and privacy is reflected through his membership in other esteemed organizations such as the American Board of Plastic Surgery and IMQ, Institute of Medical Quality, a branch of the California Medical Association.
The mission statement for the American Board of plastic surgery is as follows: "The Mission Statement of The American Board of Plastic Surgery, Inc. is to promote safe, ethical, efficacious plastic surgery to the public by maintaining high standards for the education, examination, certification and maintenance of certification of plastic surgeons as specialists and subspecialists." The Institute for Medical Qualitys (IMQ) mission is to be an innovative leader in improving the quality of care provided to patients across the continuum of health care by encouraging, developing and implementing programs which effectively measure and improve the quality of care provided to people in California and beyond. Dr. Randal Haworth and his staff at the Haworth Institute have adopted programs developed by IMQ into their code of operations.
Dr. Randal Haworth performs most of his surgeries at The Beverly Hills Surgical Center, Inc and other Hospitals. Interviews with the anesthesiologists and nursing staff at the Beverly Hills Surgical Center, Inc reinforce the perception that Dr. Haworth is a meticulous, obsessive and dedicated surgeon, compulsive in his quest to deliver the best possible results obtainable in plastic surgery. We, at the ripoff report, have gleaned that the staff at the Haworth in situ, including nurses and anesthesiologists, are also dedicated professionals, committed to providing the best, most empathetic care applicable to their respective fields. After surgery is complete, both Dr. Haworth and his nursing staff personally call their patients separately to ensure their comfort, safety as well as answer any questions outside of their first postoperative clinic visit.
See this Interview with Dr Haworth on EXTRA
Here are many impressive video testimonials of previous clients were taken and can be viewed online at the following LINKS.
Dr Haworth takes employee satisfaction seriously as well. He feels that a happy working environment is one of the key backbones in the success of any organization. If his organization is to be successful at delivering quality plastic surgery, then employee contentment and job satisfaction is paramount to it's smooth functioning. Employee feedback and surveys reveal comments such as this: "Dr. Haworth provides a very positive work environment. Opportunities for suggestions and improvements are encouraged. Dr Randal Haworth is truly concerned about our contribution to the company and providing growth opportunities for us. He takes the time to listen and communicate with employees and patients." Ripoff Report was pleased to learn that Dr Haworth's past and current approach to running his business is focused on his personal pledge to total commitment towards client and employee satisfaction. This is reflected in the employee retention rate and length of time they have worked for him. Indeed, one recent Facebook comment that was posted to Dr. Haworth's wall from one of his key employees reads:"To a very generous, kind and one of the most gifted person I know. Thank you for making the last ten years the best working experience I could ever ask for. You are a great friend and here's to a great year to come!"
Each patient comes into the office for a consultation to discuss their concerns. However, 40% of Dr. Haworth's patients come from out-of-town and abroad so many times, the initial consultation is "virtual". In other words, the consultation is made via telephone with photographic/email support or via Skype or similar VoIP. Either during the initial consultation with the aid of his assistant or during the preoperative clinic visit, the patient is examined and an appropriate treatment plan is formulated. The patient then will meet with the Monica Berlin, his patient coordinator who will give a price quote and possibly schedule any surgery. The patient is welcome to come back to meet with the doctor if they still may have questions that are unanswered or any other concerns.
If a treatment plan is not made at the first visit because of need for further information then the patient may be asked to return for a second consultation once all information has been obtained or if the patient is referred out to another surgeon. Each patient is fully informed of all risks, alternatives and benefits of the surgical treatment plan. At the time prior to the procedure (usually the pre-op appointment), consents are obtained and the patient is again given the opportunity to ask any questions that they may have regarding the procedure.
Not infrequently, Dr. Haworth will advise against performing a certain procedure even though the patient may request it. In this case,Dr Haworth will discuss with them their goals for the procedures, look at alternatives, and help direct them to the best solution for their concerns. If they are still unable to come to a resolution, Dr. Haworth would communicate that in his hands he probably wont give them what they want and he would refer them to someone who may be able to address their concerns.
The patient has multiple opportunities to voice concerns as the office is staffed with nurses, medical assistants and ancillary staff. It is not uncommon for patients to feel more comfortable addressing their concerns with these other staff and therefore it is their goal to make sure that the patients' concerns are addressed and proper action taken.
Since Dr. Haworth and his staff have been a part of Ripoff Report, they make sure all patients are well informed and educated, beginning at the very first phone call or email. They also have clarified our consent forms, policy and procedure materials that are given to every patient. Patient complaints are taken very seriously and are dealt with immediately. Furthermore, the office has discovered that better patient selection is key in prevention of complaints. There are many patients who have had multiple procedures from other surgeons, prompting Dr. Haworth very careful to assess whether or not further surgery is advisable for that patient. They also have heavier screening for body dysmorphic disorder and major depression that has allowed them to protect patients from having further surgery and risk not being satisfied with the results.
Dr Randal Haworth recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Rip-off Reports Investigation Randal Haworth MD has made organizational changes allowing his patients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.
In summary, after our investigation, which included discussions with Randal Haworth and many of his past and current associates, Ripoff Report is convinced that Dr Randal Haworth is committed to quality delivery of services resulting in total client satisfaction.
Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..Yes, its a long name for a program that does a lot for both consumers and businesses alike.
Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,.. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.
As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer .. Not only did the client not respond, but we found that the Report below was completely fabricated.
Ripoff Report Verified the following: .
The report below that was filed was false in every aspect. The patient never existed. No husband of that name existed in our database. No address that he provided exists in Sacramento. No email address ever existed according to Yahoo. No such felony which he accused me of is on record. No hundreds of lawsuits have been filed. Allegations of drug use are outrageous and false.
STATEMENTS FROM DR HAWORTH.. IN HIS OWN WORDS
It is not usually my practice to respond to rumors, innuendo or false claims of malpractice on websites such as these. However, the gravity and purely malevolent nature of the original title post has necessitated me to respond to these bizarre accusations.
I have been practicing plastic surgery for close to 17 years. My guiding principles are simple respect for the patient; honest and open communication; and do the best possible job for the patient. We have searched our records for anyone who might meet the description and found nothing. Whoever wrote this has two things in mind:
1. To destroy a reputation built over 16 years of hard work. 2. To destroy my integrity as a good fellow human being
The poster alleges criminal offenses. Clearly, if I was responsible for just one of these charges, the district attorney would have been notified. My record is entirely clean.
The poster alleges there are hundreds of suits pending in civil court. Absolutely false. There are zero pending cases.
If a person was serious about making charges related to ones license, he or she would need do little more than file a substantiated claim with the Board of Medicine. My record is entirely clean.
I rest comfortably in my faith the general public can see through issues and distill the truth from fiction.
===== NOW TO THE ORIGINAL REPORT THAT WAS FILED
===== Dr. Randal Haworth Dr. Randal Digby , Dr. Jellyfinger SEXUAL HARASSMENT OF FEMALE PATIENTS, MALPRACTICE, INCOMPETENCE, IDIOT, PERVERT, TOUCHY FEELY DOCTOR Beverly Hills, California
This moronic idiot son of a b*tch "doctor" not only completely wrecked my wife's nose and face with his mangled excuse for "plastic surgery," he also proceeded to sexually penetrate her with his fingers in her vagina and anus for nearly 4 hours while she was under anaesthesia.
He is a true discredit to the profession of Plastic Surgery, and currently both me and my wife, and several hundred other of his victims are suing him in Federal and State Court.
Not only does this son of a b*tch show up drunk and coked out for his surgeries and consultations, he is known to spend the previous nights before his surgeries cavorting and hanging out until wee hours of the morning with Russian and Eastern European prostitutes and drug dealers, snorting coke off of hookers a**es all night long while binge drinking on scotch and vodka.
Someone please take away this madman's medical license IMMEDIATELY!!!
This report was posted on Ripoff Report on 02/23/2012 05:39 PM and is a permanent record located here: http://www.ripoffreport.com/r/Dr-Randal-Haworth/Beverly-Hills-California-90210/Dr-Randall-Haworth-Verified-Safe-Review-Patients-of-top-artistic-plastic-surgeon-Dr-Ha-843698. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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