- Report: #521876
Report - Rebuttal - Arbitrate
Complaint Review: Dr. Sherri Worth
Dr. Sherri Worth1401 Avocado Ave Suite 807 Newport Beach, California United States of America
Dr. Sherri Worth REVIEW: Dr. Sherri Worth, Center for Reconstructive Dentistry commitment to total customer satisfaction. Dr. Sherri Worth past and current approach to business is focused on providing the highest quality comprehensive dental care their clients. Orange County, Los Angeles
*UPDATE: Dr. Sherri Worth, Center for Reconstructive Dentistry pledges their commitment to Ripoff Report Corporate Advocacy, Business Remediation and Customer Satisfaction Program. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. Ripoff Report Verified Business. Newport Beach California
*Author of original report: No Longer Disappointed Clients, But Happy Clients
EDitors UPDATE: Positive rating and recognition has been given to Dr. Sherri Worth, Center for Reconstructive Dentistry for its commitment to excellence in customer service.
Dr. Sherri Worth discussions with Ripoff Report have uncovered an ongoing commitment by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any complaints or concerns. Dr. Sherri Worth listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.
Our experienced team specializes in aesthetic and reconstructive dentistry, dental implants, and general dental services. Since 1995, we have been providing excellence in dental care, technology innovation, and expert results to celebrities, full-time moms, professional athletes, business professionals and models.
..The information provided in this report was based on comments made by Dr. Sherri Worth and her staff during an On-Site inspection held by a third party verification company with no biases towards the Center for Reconstructive Dentistry. .
Dr. Sherri Worth and the Center for Reconstructive Dentistry specialize in Veneers, Invisalign, Teeth Whitening, Crowns, Bridges, Inlays, Onlays, and Bonding. During the On-Site Business verification, Dr. Worth and her staff stated they work with individual patients to address their concerns, needs, and phobias in order to create an appropriate solution for services desired. They do this by asking questions throughout the appointment with the patient and always allow ample time to educate them about their oral health. Additionally, they feel their staff is equipped to provide feedback to their patients and continually have an open line of communication. Dental Hygienists work to show patients areas of concern throughout their appointment through the use of an oral camera. Furthermore, if a patient has a question, the hygienist will stop the procedure and address it immediately to ensure they are getting the best care possible.
Before a major dental procedure, Dr. Sherri Worth explained that she goes through a comprehensive dental care plan which involves consultation with the patient to determine their needs, a history of the patients dental concerns, a comprehensive exam, and x-rays. Dr. Worth states that she will bring in specialists to meet all of the needs the patient might have in order to provide additional options. They try to present all options to the patient; however, if the patient is looking for something that is not in their best interest Dr. Worth always informs them of her concerns. Overall, they have found that an effective way to eliminate confusion is to explain procedures several times before treatment and then again after it has been completed.
After a patient has had a procedure done, their office manager commented that she is persistent in following up to address any concerns by phone as they feel it is more personal. Additionally, they send thank you cards and make an effort to follow up with them more than once to ensure they do not have additional concerns that have come up. After major procedures, Dr. Sherri Worth stated that she will personally follow up with patients through phone calls, emails, and text messages depending on the patients contact preference. If an issue does come up, they work to give it attention immediately and provide additional consultation for the next steps.
The Center for Reconstructive Dentistrys office manager is generally the first to hear a complaint. Since the Corporate Advocacy Program through Ripoff Report she stated that she makes sure to make immediate contact with the patient and talk with them personally while walking them through possible solutions until they are satisfied. They believe that the level of care that patients receive is top quality. If someone is dissatisfied with anything they work to discover the reason, correct it and apply that towards future situations. Dr. Sherri Worth mentioned that she is especially concerned with doing whatever it takes by providing patients the opportunity to have extensive consultation with all parties concerned, exams, and diagnosis. Additionally, they are concerned with follow up and have patients come back for further consultation appointments after procedures. Furthermore, Dr. Worth believes that the CAP program is good resource for assessing businesses on behalf of potential consumers.
Dr worth on Larry King live http://www.youtube.com/watch?v=A4jVo_eoDVg&feature=plcp
Dr worth on good day LA http://www.youtube.com/watch?v=XWU_IwAKJlY&feature=plcp
Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, its a long name for a program that does a lot for both consumers and businesses alike.
Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,.. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.
SPECIAL NOTE ABOUT THE REPORTS THAT ARE FILED ABOUT DR SHERRI WORTH:
As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is usually copied on all responses so we can insure that the member business did right by their customer.. This time, Ripoff Report tried to call the authors by phone. All the numbers we called turned out to be bogus. Fortunately, this is not the norm, as most complaints posted on Ripoff Report are real.
In the future, if anyone has any complaints or concerns with Dr. Sherri Worth, you are invited to contact them directly via email: email@example.com (again, please be sure to cc: EDitor@ripoffreport.com so we can keep track of the member business response and to insure customer satisfaction). You can call the office of Dr. Sherri Worth at 949-644-6988 and ask for Jacki.
NOW TO THE ORIGINAL REPORT THAT WAS FILED
Dr. Sherri Worth is all about the money and not about customer Satisfaction or good ethics Newport Beach, California
My wife was a patient of Dr. Worth. At first, we were happy to find her, with all of her credentials and all. She was the dentist on the show "The Swan", so she had to be good. She was also referred to us by the fitness trainer on the show, Greg. Things were fine at first, but as soon as some of the work started to go bad, she wouldn't fix the problem. She started to blame my wife, saying it was her fault. She blamed the medication she was taking. I talked to her regular physician and did some research on the internet to see if her story held water. After talking to a few physicians and doing some, in depth research, I have found that she is full of crap. The only reason she blames this on other things, is because she has no scruples. Maybe she is used to dealing with the higher clientle of Newport Beach, where $2,000 for a crown is not a big deal.
My wife has had 2 crowns fail, not after 3 or even 4 or more years, but less than 2 years. One of the crowns failed after just a year. When we brought it up to her, she said it was the medication my wife was taking, but there has been no research to back this story up. She did offer to lower her price by $200.00, but if something goes wrong after a year, I think she should have taken care of the problem. We have spent more than $10,000 with her for various things such as crowns and a bridge, but that failed after 1 year. Even after a couple of days, the front tooth or bridge started to turn dark. She was forced to use one of those home bleaching kits at home to keep it white enough to match the other tooth. It would have been such a big deal if it weren't her front tooth. She told us that it came loose and there was nothing that she could do about it. Wow! Great customer satisfaction there! Two days after some of her work was done, she couldn't do anything about it. Oh! thats right! We paid her already.
I feel cheated and upset. Not only does she blame us for some of the problems, but she doesn't back of her work. I myself, am in the service industry. If one of my clients come to me and complain, I do everything in my power to fix the problem, even if it requires me to give back their money. My reputation is everything. I read one of the other entries, from a former employee of hers, and he nothing but great things to say about her. I don't think he is a credible person to comment on her services, because he has or had a personal relationship, other than just a client, of hers. Of course she is going to go above and beyond for a friend or employee. I have read some others and we seem to be in the same boat. Not only did she loose my wife as a client, but her mother as well, who is a high profile Newport Beach Realtor. She is upset as well, and I'm sure she won't be a great source of new clients. Too bad.
This report was posted on Ripoff Report on 11/10/2009 12:32 AM and is a permanent record located here: http://www.ripoffreport.com/r/Dr-Sherri-Worth/Newport-Beach-California-92660/Dr-Sherri-Worth-REVIEW-Dr-Sherri-Worth-Center-for-Reconstructive-Dentistry-commitment-521876. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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