- Report: #905490
Report - Rebuttal - Arbitrate
Complaint Review: Dr. Sherri Worth
Dr. Sherri Worth1401 Avocado, Newport Beach, California Internet United States of America
Dr. Sherri Worth REVIEW: Customer Satisfaction Commitment: Dr. Sherri Worth, Center for Reconstructive Dentistry best known for her exceptional work in cosmetic dentistry. She has an impeccable eye for aesthetics and is passionate about creating her beautiful smile transformations. Newport Beach, California.
*UPDATE: Recognized by Ripoff Report Corporate Advocacy Program Dr. Sherri Worth, Center for Reconstructive Dentistry is now Ripoff Report Verified .. feel safe, confident & secure when doing business with Dr. Sherri Worth, Center for Reconstructive Dentistry.
EDitors UPDATE: Positive rating and recognition has been given to Dr. Sherri Worth, Center for Reconstructive Dentistry for its commitment to excellence in customer service.
Dr. Sherri Worth discussions with Ripoff Report have uncovered an ongoing commitment by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any complaints or concerns. Dr. Sherri Worth listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.
Our experienced team specializes in aesthetic and reconstructive dentistry, dental implants, and general dental services. Since 1995, we have been providing excellence in dental care, technology innovation, and expert results to celebrities, full-time moms, professional athletes, business professionals and models.
..The information provided in this report was based on comments made by Dr. Sherri Worth and her staff during an On-Site inspection held by a third party verification company with no biases towards the Center for Reconstructive Dentistry. .
Dr. Sherri Worth and the Center for Reconstructive Dentistry specialize in Veneers, Invisalign, Teeth Whitening, Crowns, Bridges, Inlays, Onlays, and Bonding. During the On-Site Business verification, Dr. Worth and her staff stated they work with individual patients to address their concerns, needs, and phobias in order to create an appropriate solution for services desired. They do this by asking questions throughout the appointment with the patient and always allow ample time to educate them about their oral health. Additionally, they feel their staff is equipped to provide feedback to their patients and continually have an open line of communication. Dental Hygienists work to show patients areas of concern throughout their appointment through the use of an oral camera. Furthermore, if a patient has a question, the hygienist will stop the procedure and address it immediately to ensure they are getting the best care possible.
Before a major dental procedure, Dr. Sherri Worth explained that she goes through a comprehensive dental care plan which involves consultation with the patient to determine their needs, a history of the patients dental concerns, a comprehensive exam, and x-rays. Dr. Worth states that she will bring in specialists to meet all of the needs the patient might have in order to provide additional options. They try to present all options to the patient; however, if the patient is looking for something that is not in their best interest Dr. Worth always informs them of her concerns. Overall, they have found that an effective way to eliminate confusion is to explain procedures several times before treatment and then again after it has been completed.
After a patient has had a procedure done, their office manager commented that she is persistent in following up to address any concerns by phone as they feel it is more personal. Additionally, they send thank you cards and make an effort to follow up with them more than once to ensure they do not have additional concerns that have come up. After major procedures, Dr. Sherri Worth stated that she will personally follow up with patients through phone calls, emails, and text messages depending on the patients contact preference. If an issue does come up, they work to give it attention immediately and provide additional consultation for the next steps.
The Center for Reconstructive Dentistrys office manager is generally the first to hear a complaint. Since the Corporate Advocacy Program through Ripoff Report she stated that she makes sure to make immediate contact with the patient and talk with them personally while walking them through possible solutions until they are satisfied. They believe that the level of care that patients receive is top quality. If someone is dissatisfied with anything they work to discover the reason, correct it and apply that towards future situations. Dr. Sherri Worth mentioned that she is especially concerned with doing whatever it takes by providing patients the opportunity to have extensive consultation with all parties concerned, exams, and diagnosis. Additionally, they are concerned with follow up and have patients come back for further consultation appointments after procedures. Furthermore, Dr. Worth believes that the CAP program is good resource for assessing businesses on behalf of potential consumers.
Dr worth on Larry King live http://www.youtube.com/watch?v=A4jVo_eoDVg&feature=plcp
Dr worth on good day LA http://www.youtube.com/watch?v=XWU_IwAKJlY&feature=plcp
Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, its a long name for a program that does a lot for both consumers and businesses alike.
Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,.. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.
SPECIAL NOTE ABOUT THE REPORTS THAT ARE FILED ABOUT DR SHERRI WORTH:
As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is usually copied on all responses so we can insure that the member business did right by their customer.. This time, Ripoff Report tried to call the authors by phone. All the numbers we called turned out to be bogus. Fortunately, this is not the norm, as most complaints posted on Ripoff Report are real.
In the future, if anyone has any complaints or concerns with Dr. Sherri Worth, you are invited to contact them directly via email: firstname.lastname@example.org (again, please be sure to cc: EDitor@ripoffreport.com so we can keep track of the member business response and to insure customer satisfaction). You can call the office of Dr. Sherri Worth at 949-644-6988 and ask for Jacki.
NOW TO THE ORIGINAL REPORT THAT WAS FILED
Dr. Sherri Worth Dr Sherri Worth Found Negligent in Massive Dental Malpractice ... Opinion cites Worths inaccurate diagnoses and untruthful testimony Internet
High-Profile California Dentist Sherri Worth Found Negligent in Massive Dental Malpractice Award
Opinion cites Worths inaccurate diagnoses, untruthful testimony
In what may be the largest dental malpractice award of its kind (defective crowns and veneers) in
California history, high-profile Newport Beach cosmetic dentist Sherri Worth, D.D.S., has been found negligent, and much of her sworn testimony not believable.
Judge Geoffrey T. Glass of the Orange County Superior Court ordered that an arbitrators award be confirmed and that judgment be entered against Dr. Worth in the amount of $641,542. The judgment has been satisfied and paid in full by Dr. Worth.
The opinion awarding the plaintiff this record judgment cited Worths substandard dentistry and an alarming pattern of prevarication, including inaccurate diagnoses, substandard work, altered record-keeping and specific instances of misleading testimony. The judgment has been reported to the California Dental Board which is now reviewing the matter and has authority to take disciplinary action against Dr. Worths dental license.
It is very difficult as a trier of fact to evaluate Defendant Sherri Worths
testimony when so much of it is evasive, nonresponsive and untruthful,
according to the opinion issued by the arbitrator, who further indicated
Worths testimony demonstrated a total lack of candor and was not believable
and was not credible.
Based on testimony by experts and treating dentists, the opinion found Dr. Worth diagnosed dental conditions that were not present and had not performed
certain dental procedures as claimed. Further, the opinion noted substandard
work by Dr. Worth, including crown overpreparation, which led to irreversible
harm to the plaintiff.
The opinion also found Dr. Worths record keeping highly suspect, concluding: The office chart is not reliable [and] has been rewritten in substantial part; critical evidence has been lost or destroyed; and the defendant's testimony is not credible.
The opinion further stated Worths defensiveness in the record defies belief.
The Plaintiff sought Dr. Worth for a consultation related to one chipped upper front tooth and a gummy smile. Dr. Worth, however, told the Plaintiff that she needed 22 teeth to be treated after misdiagnosing conditions which did not exist and/or require invasive dental treatment. Ultimately, virtually all of Dr. Worths dental treatment required replacement; eight root canals needed to be performed and two gum surgeries were required to repair Dr. Worths substandard dentistry. The pain endured by the Plaintiff as a result of Dr. Worths negligence care was described in the opinion as hard to imagine.
Dr. Worth has been named as a defendant in many other dental malpractice actions alleging negligent dentistry in the Orange County Superior Court.
To see a copy of the full 28 page opinion (Valdez et al v. Sherri Lee Worth, DDS (et al) case # 30-2010-00348533) go to the on line case access system of the Orange County Superior Court.
See also the multiple news reports of the malpractice finding agaisnt Dr Sherri Worth. As examples, see:
The San Francisco Law Offices of Edwin J. Zinman, DDS represented the Plaintiffs.
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This report was posted on Ripoff Report on 07/01/2012 08:26 PM and is a permanent record located here: http://www.ripoffreport.com/r/Dr-Sherri-Worth/internet/Dr-Sherri-Worth-REVIEW-Customer-Satisfaction-Commitment-Dr-Sherri-Worth-Center-for-Re-905490. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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