• Report: #753237

Complaint Review: DrText

  • Submitted: Fri, July 15, 2011
  • Updated: Wed, August 03, 2011

  • Reported By: Toni — Cary North Carolina U.S.A.
DrText
Internet United States of America

DrText Premium Text Messaging Service , Internet

*UPDATE Employee: Please Contact Our Customer Service Department.

*UPDATE Employee: Please contact our Customer Service Deptartment

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This company is some sort of "Premium Text Messaging" service that solicits through unwanted text messages. They sent me a couple text messages and each time I deleted them as spam. I received a charge today on my Verizon bill for $9.99 for premium text messaging. It appears they have some sort of scam going where it is likely they are billing 9.99 a month for some sort of rediculous text messages. I went to their web site and they claim they will stop billing immediately if you opt out but if you have already gotten your bill they will charge you "just one more time." If an unsuspecting person does not catch this charge right away, they can potentially be billed 9.99 at least twice. They charged my bill on June 26th at 1:40 in the morning and it is now July 14th and I have not received anything in the way of services that would have made me think I was receiving a paid service. This tactic would likely lead them to the "initial" and "just one more time" billing. Clearly no one would pay 9.99 a month for that. I will be reporting this to Verizon tomorrow but other who get a DrText text message should watch their bill for unauthorized charges. 

This report was posted on Ripoff Report on 07/15/2011 01:06 AM and is a permanent record located here: http://www.ripoffreport.com/r/DrText/internet/DrText-Premium-Text-Messaging-Service-Internet-753237. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
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Updates & Rebuttals

#1 UPDATE Employee

Please Contact Our Customer Service Department.

AUTHOR: Predicto Customer Service - (USA)

We are sorry to hear about your experience.  Please be aware that we at DrText.com take customer satisfaction very seriously and would like to address any concerns you may have.  You can call us 24 hours a day, 7 days a week at 888-700-4077so that we can resolve your inquiry; you can also contact our customer service department at www.DrText.com/support or by sending an SMS message with the word HELP to 78201.  Keep in mind, we post our toll-free customer service number on our website and include it in SMS messages we send to your cell phone. 
 
We use an industry best practice double opt-in to prevent inadvertent or fraudulent sign-ups.  DRText is offered as an extra service during the upgrade to a battery application that you downloaded onto your phone.  The battery application is free, however if you choose to upgrade the application, there is a two step process that you have to accept in order to subscribe to the service.  In both steps, prior to signing up, the details along with the terms of service are explained.    
 
We hope this addresses any concerns you may have; if not please contact us and well take care of your issues.
 
Sincerely,
 
Customer Service
DrText.com
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#2 UPDATE Employee

Please contact our Customer Service Deptartment

AUTHOR: Predicto Customer Service - (USA)

We are sorry to hear about your experience.  Please be aware that we at DrText.com take customer satisfaction very seriously and would like to address any concerns you may have.  You can call us 24 hours a day, 7 days a week at 888-700-4077so that we can resolve your inquiry; you can also contact our customer service department at www.DrText.com/support or by sending an SMS message with the word HELP to 78201.  Keep in mind, we post our toll-free customer service number on our website and include it in SMS messages we send to your cell phone. 
 
We use an industry best practice double opt-in to prevent inadvertent or fraudulent sign-ups.  DRText is offered as an extra service during the upgrade to a battery application that you downloaded onto your phone.  The battery application is free, however if you choose to upgrade the application, there is a two step process that you have to accept in order to subscribe to the service.  In both steps, prior to signing up, the details along with the terms of service are explained.    
 
We hope this addresses any concerns you may have; if not please contact us and well take care of your issues.
 
Sincerely,
 
Customer Service
DrText.com
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