• Report: #344588

Complaint Review: Drainmaster - Bob Davis, President

  • Submitted: Thu, June 26, 2008
  • Updated: Wed, July 02, 2008

  • Reported By:Independence Missouri
Drainmaster - Bob Davis, President
P.O. Box 23148 Shawnee Mission, Kansas U.S.A.

Drainmaster - Bob Davis, President The owner Bob Davis broke a part off my faucet while fixing my plumbing & refused to replace it. Now he won't return my calls, and his answering service will only give out a PO Box number, but no physical address. Shawnee Mission Kansas

*Author of original report: Address located & further developments

*Author of original report: Further developments

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The owner of Drainmaster, Bob Davis, came to my house on Saturday, 5/31/08 to give an estimate on a large plumbing leak from the upstairs ceiling to the basement. Because he would not give a free estimate, he cleared the blockage from the upstairs shower faucet, installed a new shower head, and reattached the drain to the shower while he was there. I approved this work, since he was there anyway. All of this cost $140, and did not even require that the water be shut off. It also had nothing to do with the large leak. He told me that the large leak would require an entire main pipe replacement that would cost $1500 and take 2 men two days. Then he revised the estimate and said it would cost $2000. He said his prices were the best ones anywhere and that Drainmaster was his own business.

When he got ready to leave, I pointed out that he had left off the plastic piece that covers the shower diverter screw. He looked around for some time, and I finally found it in a corner where he had dropped it. He stuck it back on, collected his money, and left. When he had left I went back to the bathroom and found the piece had fallen off into the tub. When I put it back on, I noticed that he had broken off the plastic prongs that hold it in place. I reinserted it and again it fell off.

When I called him the following Monday, 5/2 and told him about it, he said, "I'll see if I can find one." I told him he could just drop it in my mailbox to save another house call. That weekend I got another estimate on the major plumbing work, this time from Roto Rooter. They estimated only 1 day's work and a cost of $1785. I still had not received the part from Drainmaster, so I called Mr. Davis again on Monday, 5/9. I told Mr. Davis that I still had not received the part, and he said, "Well, I don't think I broke it." I told him it had never fallen off before he took it out, and now it wouldn't stay in. I said it was only a $3 part, but I shouldn't have to go out and buy one when I had paid him $140 and he broke it. Then I told him Roto Rooter had outbid him by about $300 and were willing to do the work in one day. He said he would match their price. I said I still had not decided who would do the work. I never heard from him again.

I left messages for Mr. Davis on 5/18 and 5/25, and he never returned my calls. When I called his answering service on 5/26, they would only give me a Post Office Box number for his address. Although there are 3 phone numbers on the card he gave me, there is no address or website number.

Vicki
Independence, Missouri
U.S.A.

This report was posted on Ripoff Report on 06/26/2008 12:19 PM and is a permanent record located here: http://www.ripoffreport.com/r/Drainmaster-Bob-Davis-President/Shawnee-Mission-Kansas-66223/Drainmaster-Bob-Davis-President-The-owner-Bob-Davis-broke-a-part-off-my-faucet-while-fi-344588. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Author of original report

Address located & further developments

AUTHOR: Evattstar - (U.S.A.)

The following information was located about Drainmaster, Inc:
President, Robert L. Davis, Jr
6644 W. 151st Pl. Overland Park, KS 66223-3150
KS 913-897-7407
MO 816-452-3100
E. Jackson Cty 816-220-7700
Dom: For Profit Corporation
Business Entity ID Number: 1809136
Forfeited - Failed to timely file A/R

On 6/27/08 I called Drainmaster's answering service to let them know I had posted complaints on Craig's List.com and Ripoff Report.com and that I was also filing a complaint with the Better Business Bureau. I immediately received a call at my workplace from Mr. Davis, and he was very upset and yelling. He said, "I told you I wasn't going to make a trip all the way out there for a d**n 50-cent part!" I replied that the last I had heard from him, a month before, he had said that he didn't think he broke the part. He cut me off and began yelling even louder, so I hung up. Later when I returned to my desk there was a voicemail from Mr. Davis. He said that if I was going to be a jerk about it, I could just forget the whole thing. I called Drainmaster's answering service again and told them that if I received further abusive phone calls from Mr. Davis at my place of business, I would definitely take further steps.
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#2 Author of original report

Further developments

AUTHOR: Evattstar - (U.S.A.)

I called Drainmaster's answering service today to notify them that I was filing a complaint about the situation. I again explained everything, and again was told they would look into it. I immediately received a call at work from Bob Davis, and he was very upset and yelling. He said, "I told you I wasn't going to make a special trip out there for that part!" (He never said that.) I told him the last I heard from him he said he didn't break it, and after that he wouldn't return my calls. He interrupted me and started yelling louder and louder, and so I hung up. When I returned to my desk later there was a voicemail from Bob saying that we must have been disconnected, and if I was going to be a jerk about it, I could just forget the whole thing. I phoned his answering service back and told them that if he ever made an abusive phone call to me at work again, I would take further steps.
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