• Report: #1042810

Complaint Review: Dream Products Inc

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  • Submitted: Fri, April 12, 2013
  • Updated: Mon, April 15, 2013

  • Reported By: Dewnott — Des Moines Washington
Dream Products Inc
412 Dream Lane Van Nuys, California United States of America

Dream Products Inc Show Me the Money Van Nuys, California

*UPDATE Employee: Refund

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On Monday, March 11, 2013 I contacted Dream Products to inquire on the whereabouts of my order.

I spent over an hour trying to get answers; only to be re-directed into calling back over and over again.  I advised Dream Products that on 2/13/2013 I had written a check included with my order in the amount of $44 and that on 2/21/2013 per my February 2013 banking statement the check was cashed. I further advised it had been over two weeks since my check cleared. I was told my order would be shipped in 3-5 working days. When trying to ask why it took so long after the check had been cashed, I was told to call back and then immediately cut off. I attempted to call Customer Service only to be told all lines were busy and I was cut off.  I called back to try to cancel order only to learn I was speaking to the original woman in customer service that had told me to call the first time.  I contacted Dream Products via email to request a cancellation of my order and requested a refund of my money at that time.  On March 13, 2013, I received my order and I labled "Return To Sender and it was dropped off at the Post Office. On March 24, 2013, via email, I advised Dream Products I had returned my order for a full refund.  On March 26, 2013, Customer Service advised of the following:  "After researching our records, we did not find receipt of your return package.

Please note: It takes a few days just for your return package to reach us. And 2-3 weeks for us to process your adjustment."  On April 4, 2013, via email, I contacted customer service again with my order number referenced requesting a refund.  It is now April 13, 2013. Please note: In my previous emails to the company, I've provided my address and contact phone numbers. Also to note is that this transaction began in February, 2013; with a check written by me on Feb 9, 2013.
 

This report was posted on Ripoff Report on 04/12/2013 01:59 PM and is a permanent record located here: http://www.ripoffreport.com/r/Dream-Products-Inc/Van-Nuys-California-91496/Dream-Products-Inc-Show-Me-the-Money-Van-Nuys-California-1042810. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Refund

AUTHOR: RSohngen - ()

Ms. Nott,

Please accept our apologies for the frustration you've experienced with regards to your order and subsequent refund. 

We received your refused package on 4/5/13 and issued a refund on 4/11/13, you can expect your check to arrive this week.  If for some reason you do not, please call our customer service department and ask to speak with a supervisor.

Once again we're very sorry for the frustration.

-Dream Products, Inc.
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